Help Desk Analyst Jobs in Suwanee, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Analyst 1 with call Center Exp-Hybrid@Conyers, GA
- Conyers, GA (24 miles from Suwanee, GA)
- 6 hours ago
- Conyers, GA (24 miles from Suwanee, GA)
- 6 hours ago
Help Desk Analyst 1 with call Center Exp-Hybrid@Conyers, GA Role: Help Desk Analyst 1 with call Center EXP Location: 2206 East View Parkway Conyers, GA 30013 Hybrid Long term contract Share the resumes...
Bilingual Helpdesk Support (Spanish)
- Conyers, GA (24 miles from Suwanee, GA)
- 6 hours ago
- Conyers, GA (24 miles from Suwanee, GA)
- 6 hours ago
Bilingual Helpdesk Support (Spanish) Job Title: Bilingual Help Desk Analyst 1 Location: 2206 East View Parkway, Conyers, GA 30013 LOCAL CANDIDATES *MUST be Bilingual, Spanish* *MUST have Call Center...
- Conyers, GA (24 miles from Suwanee, GA)
- 6 hours ago
- Conyers, GA (24 miles from Suwanee, GA)
- 6 hours ago
Help Desk Analyst Role: Help Desk Analyst 1 Location: 2206 East View Parkway Conyers, GA 30013 Agency Interview Type: Either Web Cam or In Person Duration; Long Term Contract Short Description: Under...
Senior Technical Support Engineer
- Alpharetta, GA (12 miles from Suwanee, GA)
- 7 hours ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 7 hours ago
Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Technical Skills * Basic understanding of Windows and macOS operating systems. * Familiarity with Microsoft Office 365 applications. * Knowledge of basic networking concepts (Wi-Fi, VPN, IP addresses...
Call Center Help Desk Support - Onsite Interview
- Lithonia, GA (22 miles from Suwanee, GA)
- 1 day ago
- Lithonia, GA (22 miles from Suwanee, GA)
- 1 day ago
Call Center Help Desk Support - Onsite Interview Requirements: 2 or more years providing Help Desk support for Outlook, MS Office, Windows 7/10....
Spanish Help Desk Analyst- Need only Local to Georgia
- Conyers, GA (24 miles from Suwanee, GA)
- 3 days ago
- Conyers, GA (24 miles from Suwanee, GA)
- 3 days ago
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer...
- Conyers, GA (24 miles from Suwanee, GA)
- 3 days ago
- Conyers, GA (24 miles from Suwanee, GA)
- 3 days ago
Help Desk Analyst 1 ( Minimum Qualifications: High School diploma or GED Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment...
Technical Product Support Specialist
- Alpharetta, GA (12 miles from Suwanee, GA)
- 3 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 3 days ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Level 2 Product Support Engineer
- Alpharetta, GA (12 miles from Suwanee, GA)
- 3 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 3 days ago
An employer is looking for a Level 2 Production Support analyst to resolve incidents escalated from level 1 and can develop code, troubleshoot code, resolve code. This is a member facing...
- Conyers, GA (24 miles from Suwanee, GA)
- 4 days ago
- Conyers, GA (24 miles from Suwanee, GA)
- 4 days ago
HELP DESK ANALYST IN Conyers, GA, USA!...
- Alpharetta, GA (12 miles from Suwanee, GA)
- 4 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 4 days ago
Are you keen to grow your career? Do you have exceptional technical support expertise? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our...
- Conyers, GA (24 miles from Suwanee, GA)
- 6 days ago
- Conyers, GA (24 miles from Suwanee, GA)
- 6 days ago
Job Responsibilities Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Provides technical...
Senior Field Support Specialist
- Conyers, GA (24 miles from Suwanee, GA)
- 7 days ago
- Conyers, GA (24 miles from Suwanee, GA)
- 7 days ago
Our Story : Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by...
Operations Support Engineer (VDI) - Career
- Alpharetta, GA (12 miles from Suwanee, GA)
- 17 days ago
- Alpharetta, GA (12 miles from Suwanee, GA)
- 17 days ago
As a Platform Engineer (VDI) you will have the challenge of implementing, and supporting appropriate virtual desktop solutions for Equifax using Citrix Virtual Apps and Desktop (v1912 and later...
Demographic Data for Suwanee, GA
Moving to Suwanee, GA? Find some basic demographic data about Suwanee, GA below.
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Salary for Help Desk Analyst Jobs in Suwanee, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Suwanee, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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