Help Desk Analyst Jobs in Savannah, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Specialist - ADC Garden City
- Garden City, GA (5 miles from Savannah, GA)
- 4 days ago
- Garden City, GA (5 miles from Savannah, GA)
- 4 days ago
High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience...
Handles problems that the first-tier help desk support is unable to resolve....
- Hilton Head Island, SC (22 miles from Savannah, GA)
- 8 days ago
- Hilton Head Island, SC (22 miles from Savannah, GA)
- 8 days ago
Our client is looking for a desktop support resource to assit in a project. Day to day duties include: 1. Install, configure, and support end-user devices, peripherals, and software. 2. Respond to...
- Hilton Head Island, SC (22 miles from Savannah, GA)
- 10 days ago
- Hilton Head Island, SC (22 miles from Savannah, GA)
- 10 days ago
TEKsystems is looking for Desktop Technician for one of our top clients in the Hilton Head, SC area in a fast paced environment. They offer stability, growth, updated technology and more. See the...
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
Contact Center Technical Support Representative
- Garden City, GA (5 miles from Savannah, GA)
- 12 days ago
- Garden City, GA (5 miles from Savannah, GA)
- 12 days ago
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES Format donated hardware (HDD, SSD) Install Windows 10 Operating System in accordance with the SOP defined by the Goodwill IT department Remove valuable...
Field Service Technical Support
- Bloomingdale, GA (14 miles from Savannah, GA)
- 21 days ago
- Bloomingdale, GA (14 miles from Savannah, GA)
- 21 days ago
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
LOCATION: Savannah, GA JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: MCI is a leading Business Process Outsourcing...
Savannah Technical Support Representative (Part-Time)
- Savannah, GA
- 90+ days ago
- Savannah, GA
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Savannah Technical Support Representative (Full-Time)
- Savannah, GA
- 90+ days ago
- Savannah, GA
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Demographic Data for Savannah, GA
Moving to Savannah, GA? Find some basic demographic data about Savannah, GA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Savannah, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Savannah, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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