Help Desk Analyst Jobs in Norcross, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Atlanta, GA (16 miles from Norcross, GA)
- 5 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 5 hours ago
Desk Support Specialist Atlanta, GA Full Time Posted by: Amtex Systems Inc. Posted: Monday, 28 April 2025 Title: desk Support Location: Remote Duration: 12+ Months Need experience resolving...
Technical Support Analyst (Hybrid)
- Alpharetta, GA (14 miles from Norcross, GA)
- 7 hours ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 7 hours ago
Are you keen to grow your career? Do you have exceptional technical support expertise? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our...
Oracle Fusion OTC Functional Lead Technical Support - 00063719791
- Duluth, GA (4 miles from Norcross, GA)
- 8 hours ago
- Duluth, GA (4 miles from Norcross, GA)
- 8 hours ago
Cognizant is looking for an Oracle Fusion Financials Functional lead who should have experience architecting the solution and overseeing implementation of Fusion Financials Cloud in Order to Cash...
- Atlanta, GA (16 miles from Norcross, GA)
- 20 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 20 hours ago
Must Have Technical/Functional Skills • Strong knowledge & hands-on experience on Cisco Network (Routing, Switching, Wireless) • Working experience on Fortinet Firewalls/VPN client • Understanding...
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high...
Divisional Computer Support Analyst Norcross, GA 1000 CENTER PLACE 30093, 1000 CENTER PLACE, Norcross, Georgia, United States of America Req #35496 Monday, April 28, 2025 Location: The Salvation...
Field Service Technical Support
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
system installation....
- Kennesaw, GA (23 miles from Norcross, GA)
- 2 days ago
- Kennesaw, GA (23 miles from Norcross, GA)
- 2 days ago
TinyMobileRobots is seeking a Technical Support Analyst to work with mobile robots designed for painting athletic fields and infrastructure marking. We are looking for a service-minded customer...
- Lawrenceville, GA (12 miles from Norcross, GA)
- 2 days ago
- Lawrenceville, GA (12 miles from Norcross, GA)
- 2 days ago
The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation,...
- Duluth, GA (4 miles from Norcross, GA)
- 2 days ago
- Duluth, GA (4 miles from Norcross, GA)
- 2 days ago
The IT Help Desk will be responsible for providing technical assistance, support and maintenance related to computer systems, hardware, and/or software. The IT Help Desk will be responsible for...
Information Technology Application Support Analyst - Atlanta, On-Site
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Apple Genius - IT Support Technician
- Buford, GA (16 miles from Norcross, GA)
- 3 days ago
- Buford, GA (16 miles from Norcross, GA)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Marietta, GA (20 miles from Norcross, GA)
- 3 days ago
- Marietta, GA (20 miles from Norcross, GA)
- 3 days ago
The IT Help Desk Technician is the first line of support for end users, providing prompt and effective technical assistance for hardware, software, and network-related issues. This role ensures a...
Technical Support Specialist - Spanish
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
Technical Support Specialist - Spanish Basis: Permanent - Full-time : Support Operations Location: Atlanta, Georgia - USA; Las Vegas, Nevada Who we are Geotab is a global leader in IoT and...
Help Desk Support Representative - $20/hr
- Alpharetta, GA (14 miles from Norcross, GA)
- 4 days ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 4 days ago
shifts will be given by necessity of the call center. every 3-4 weeks, will be required to work a weekend shift call center is open 24/7, including holidays Skills call center, computers/customer...
Demographic Data for Norcross, GA
Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Norcross, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norcross, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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