Help Desk Analyst Jobs in Norcross, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Atlanta, GA (16 miles from Norcross, GA)
- 3 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 hours ago
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Atlanta Field Office, located in...
Client Technical Support Consultant III
- Atlanta, GA (16 miles from Norcross, GA)
- 3 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 hours ago
ADP is hiring a GlobalView(GV) Technical Support Consultant. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting...
Production Support Engineer III
- Atlanta, GA (16 miles from Norcross, GA)
- 3 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 hours ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
- Conyers, GA (18 miles from Norcross, GA)
- 18 hours ago
- Conyers, GA (18 miles from Norcross, GA)
- 18 hours ago
Need a Helpdesk consultant with Bilingual (Spanish and English) Bilingual - Spanish/English Role : Helpdesk location : Conyers, GA 30013 (Hybrid role) Duration : 12+ Months MUST be Bilingual,...
Full/Time Rotating Help Desk Technician (Chattanooga, TN)
- Atlanta, GA (16 miles from Norcross, GA)
- 21 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 21 hours ago
Tasks Role - 100% onsite in Chattanooga, TN Operative responsibility in incident, problem, and configuration management in support of our client's Production environment. To support the IT...
- Atlanta, GA (16 miles from Norcross, GA)
- 21 hours ago
- Atlanta, GA (16 miles from Norcross, GA)
- 21 hours ago
At Automated Logic (ALC), we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their...
Remote Work- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
Job TitleIT Support & Services Analyst Job DescriptionIn support of Sage's vision, the IT function has moved to a single global operating model. Sage has also moved to a hybrid working model that...
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
development and/or printer maintenance services to restore service and/or identify and correct core problem Assist in developing and documenting improvements to current processes, creating/updating...
FIS Product Support Specialist II- Accounting Systems
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
Meridian Cooperative is looking for an FIS Product Support Specialist II to join our Accounting Product Support Team. If you're passionate about problem-solving, love supporting customers, and...
Lead Operational Support Engineer
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
patterns and their application Fluency in developing and understanding sequence diagrams, class models, etc....
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
- Atlanta, GA (16 miles from Norcross, GA)
- 1 day ago
desk support for end users experience 1 year of experience computer systems, internet security, and data privacy experience Proven ability to deliver great customer service experience with strong interpersonal...
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
Position Title: Technical Support Specialist Location: Peachtree Corners, GA, Harleysville, PA, Elk Grove Village, IL Are you looking for a company that empowers talent? Here at Siemens, we take...
Job Type Full-time Description Soleo Health is seeking a Full time, IT Service Desk Technician to support our core business needs in the Norcross, GA and surrounding area. Join us in Simplifying...
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
and Unix (Linux) Knowledge of ETL tools such as Kettle and Talend Familiar with at least one SCM (Perforce would be a plus) XML and XSLT Understanding of ERDs Tomcat configuration and optimization N-tier...
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
Set up equipment for employee use, performing tests and ensuring proper installation of cable, operating systems, and appropriate software. 4....
Demographic Data for Norcross, GA
Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Norcross, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norcross, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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