Help Desk Analyst Jobs in Lawrenceville, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Conyers, GA (16 miles from Lawrenceville, GA)
- 13 hours ago
- Conyers, GA (16 miles from Lawrenceville, GA)
- 13 hours ago
Need a Helpdesk consultant with Bilingual (Spanish and English) Bilingual - Spanish/English Role : Helpdesk location : Conyers, GA 30013 (Hybrid role) Duration : 12+ Months MUST be Bilingual,...
Client Technical Support Consultant III
- Alpharetta, GA (16 miles from Lawrenceville, GA)
- 19 hours ago
- Alpharetta, GA (16 miles from Lawrenceville, GA)
- 19 hours ago
ADP is hiring a GlobalView(GV) Technical Support Consultant. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting...
- Norcross, GA (12 miles from Lawrenceville, GA)
- 2 days ago
- Norcross, GA (12 miles from Lawrenceville, GA)
- 2 days ago
Job Type Full-time Description Soleo Health is seeking a Full time, IT Service Desk Technician to support our core business needs in the Norcross, GA and surrounding area. Join us in Simplifying...
- Norcross, GA (12 miles from Lawrenceville, GA)
- 6 days ago
- Norcross, GA (12 miles from Lawrenceville, GA)
- 6 days ago
. · Excellent verbal and written communication skills · Proficiency with Microsoft Office 365 · Windows Operating System and Internet Applications · MCP/A+ Certification · Customer Service Experience...
Field Technical Support Representative for Page Wide Press
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 6 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 6 days ago
Advanced knowledge of operating systems and software....
Customer Svc Rep 2 - Help Desk
- Conyers, GA (16 miles from Lawrenceville, GA)
- 6 days ago
- Conyers, GA (16 miles from Lawrenceville, GA)
- 6 days ago
Customer Service Rep 2 Duties and Responsibilities: Responsibilities under general supervision, the Customer Service Rep II receives inquiries, primarily by phone, to resolve complicated issues...
- Duluth, GA (9 miles from Lawrenceville, GA)
- 7 days ago
- Duluth, GA (9 miles from Lawrenceville, GA)
- 7 days ago
Focuses on hardware, operating system, connectivity, technical and support issues....
- Sandy Springs, GA (23 miles from Lawrenceville, GA)
- 8 days ago
- Sandy Springs, GA (23 miles from Lawrenceville, GA)
- 8 days ago
Strong background in Windows, Office 365, Active Directory, and remote access tools (RDP, Dameware, etc.). Advanced troubleshooting for network, printer, and connectivity issues....
Desktop Support Technician Lawrenceville, GA | 3 - 8 years of experience 17-Sep-2025 Job Description Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2....
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio Experience...
- Sugar Hill, GA (12 miles from Lawrenceville, GA)
- 15 days ago
- Sugar Hill, GA (12 miles from Lawrenceville, GA)
- 15 days ago
Desktop Support Technician Job duties Evaluate, Prioritize and Resolve multiple task requests from employees and management for technology assistance on hardware, desktop operating systems, business...
Familiarity with Windows operating systems and basic software troubleshooting. Technical Skills: Knowledge of desktop and laptop components (Dell, HP, Lenovo, etc.)...
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
Ensure effective help desk support for all customers....
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 17 days ago
In-depth understanding of Windows 10, 11 and server operating systems. Strong knowledge of computer hardware troubleshooting and repair....
Level 2 Product Support Engineer
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 22 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 22 days ago
An employer is looking for a Level 2 Production Support analyst to resolve incidents escalated from level 1 and can develop code, troubleshoot code, resolve code. This is a member facing...
Demographic Data for Lawrenceville, GA
Moving to Lawrenceville, GA? Find some basic demographic data about Lawrenceville, GA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Lawrenceville, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lawrenceville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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