Help Desk Analyst Jobs in Lawrenceville, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Analyst (Hybrid)
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 7 hours ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 7 hours ago
Are you keen to grow your career? Do you have exceptional technical support expertise? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our...
Oracle Fusion OTC Functional Lead Technical Support - 00063719791
- Duluth, GA (9 miles from Lawrenceville, GA)
- 8 hours ago
- Duluth, GA (9 miles from Lawrenceville, GA)
- 8 hours ago
Cognizant is looking for an Oracle Fusion Financials Functional lead who should have experience architecting the solution and overseeing implementation of Fusion Financials Cloud in Order to Cash...
Divisional Computer Support Analyst
- Norcross, GA (12 miles from Lawrenceville, GA)
- 2 days ago
- Norcross, GA (12 miles from Lawrenceville, GA)
- 2 days ago
Divisional Computer Support Analyst Norcross, GA 1000 CENTER PLACE 30093, 1000 CENTER PLACE, Norcross, Georgia, United States of America Req #35496 Monday, April 28, 2025 Location: The Salvation...
The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation,...
- Duluth, GA (9 miles from Lawrenceville, GA)
- 2 days ago
- Duluth, GA (9 miles from Lawrenceville, GA)
- 2 days ago
The IT Help Desk will be responsible for providing technical assistance, support and maintenance related to computer systems, hardware, and/or software. The IT Help Desk will be responsible for...
Apple Genius - IT Support Technician
- Buford, GA (10 miles from Lawrenceville, GA)
- 3 days ago
- Buford, GA (10 miles from Lawrenceville, GA)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Help Desk Support Representative - $20/hr
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 4 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 4 days ago
shifts will be given by necessity of the call center. every 3-4 weeks, will be required to work a weekend shift call center is open 24/7, including holidays Skills call center, computers/customer...
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 4 days ago
- Stone Mountain, GA (16 miles from Lawrenceville, GA)
- 4 days ago
Overview The Computer Support Specialist is to ensure the streamlined operation of the Information Technology (IT) department in alignment with the business objectives of the organization. The...
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 4 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 4 days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
))0-2 years Computer Operator experience and/or Help Desk Support ((Required)) EducationFour year college degree or equivalent experience....
Senior Cybersecurity - WAF/Proxy Support Engineer
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 5 days ago
systems, web services, programming languages, network devices and attack vectors Advanced expertise reviewing and analyzing log files, data correlation and packet captures Script writing and programming...
Job TitleTechnical Support Analyst Job DescriptionTo identify customer needs and resolve technical issues regarding Sage's products and services, demonstrating strong problem-solving capabilities...
Remote Work- Duluth, GA (9 miles from Lawrenceville, GA)
- 6 days ago
- Duluth, GA (9 miles from Lawrenceville, GA)
- 6 days ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to...
- Norcross, GA (12 miles from Lawrenceville, GA)
- 6 days ago
- Norcross, GA (12 miles from Lawrenceville, GA)
- 6 days ago
. · Excellent verbal and written communication skills · Proficiency with Microsoft Office 365 · Windows Operating System and Internet Applications · MCP/A+ Certification · Customer Service Experience...
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 7 days ago
- Alpharetta, GA (21 miles from Lawrenceville, GA)
- 7 days ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to...
Demographic Data for Lawrenceville, GA
Moving to Lawrenceville, GA? Find some basic demographic data about Lawrenceville, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Lawrenceville, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Lawrenceville, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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