Help Desk Analyst Jobs in Griffin, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
For more information on this position, go to the pdf file here descriptions/Technology Support Specialist FT- 042024.doc
Logistics Program Support Specialist
- Peachtree City, GA (18 miles from Griffin, GA)
- 4 days ago
- Peachtree City, GA (18 miles from Griffin, GA)
- 4 days ago
LOGISTICS PROGRAM SUPPORT SPECIALIST IN PEACHTREE CITY, GA, USA! Date Posted: 06/11/2025 Hiring Organization: Rose International Position Number: 484043 Industry: IT Company Job Title: Logistics...
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
- Fayetteville, GA (17 miles from Griffin, GA)
- 10 days ago
- Fayetteville, GA (17 miles from Griffin, GA)
- 10 days ago
This opportunity will be working 6 AM- 6 PM 3x days a week, a rotating 36/48 hour work week. Responsibilities Install, configure, and maintain servers, racks, switches, and other hardware. Monitor...
Network Support Technician - Information Technology
- Jonesboro, GA (16 miles from Griffin, GA)
- 30+ days ago
- Jonesboro, GA (16 miles from Griffin, GA)
- 30+ days ago
NETWORK SUPPORT TECHNICIAN IT CLAYTON COUNTY, GEORGIA CLASSIFICATION SPECIFICATION CLASSIFICATION TITLE: NETWORK SUPPORT TECHNICIAN PURPOSE OF CLASSIFICATION The purpose of this classification is...
Demographic Data for Griffin, GA
Moving to Griffin, GA? Find some basic demographic data about Griffin, GA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Griffin, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Griffin, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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