Help Desk Analyst Jobs in Forest Park, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- QED National
- Norcross, GA (24 miles from Forest Park, GA)
- 4 hours ago
- Norcross, GA (24 miles from Forest Park, GA)
- 4 hours ago
IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures Calls handled per hour Percentage of escalated calls Not-ready time percentage...
In PersonHelp Desk Analyst (need Spanish)
- Conflux Systems Inc
- Conyers, GA (21 miles from Forest Park, GA)
- 9 hours ago
- Conyers, GA (21 miles from Forest Park, GA)
- 9 hours ago
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills ยท...
In PersonTroubleshoot and resolve Tier 2 and 3 escalated technical issues - Maintain and manage workload through computerized ITSM ticketing and tracking system - Troubleshoot hardware, software and...
In Person- Nextgen Information Services
- Conyers, GA (21 miles from Forest Park, GA)
- 19 hours ago
- Conyers, GA (21 miles from Forest Park, GA)
- 19 hours ago
Location: Conyers, GA Language Requirement: Spanish (Required) Position Overview Seeking a Bilingual (Spanish/English) IT Help Desk Analyst to provide Tier 1 technical support to internal employees...
In PersonEDI Helpdesk Representative - Tucker, GA (hybrid)
- Gainwell Technologies LLC
- Tucker, GA (18 miles from Forest Park, GA)
- 1 day ago
- Tucker, GA (18 miles from Forest Park, GA)
- 1 day ago
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll...
HybridTechnical Support Specialist - Bilingual French
- Geotab Inc
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
Technical Support Specialist - Bilingual French Basis: Permanent Full Time : Support Operations Location: Atlanta, Georgia - USA; Las Vegas, Nevada Who we are: Geotab is a global leader in IoT and...
In Person- Geotab Inc
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
Technical Support Specialist Basis: Permanent Full Time : Support Operations Location: Atlanta, Georgia - USA; Las Vegas, Nevada Who we are: Geotab is a global leader in IoT and connected...
In Person- KION Group
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking....
In PersonSr Staff Operational Support Engineer
- Dolby Labs
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, youll see and...
In Person- nLeague Services
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA DDS Onsite Role LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia* *...
In PersonLevel 1 Help Desk Analyst- Bilingual Spanish
- Global IT Family
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
Title: Level 1 Help Desk Analyst- Bilingual Spanish Location: Conyers, GA Duration: 12+ months Onsite Key Responsibilities: Vocational/Technical degree in computer applications, computer technology...
RemoteTechnical Support Technician III
- Clayton County Public Schools
- Jonesboro, GA (6 miles from Forest Park, GA)
- 1 day ago
- Jonesboro, GA (6 miles from Forest Park, GA)
- 1 day ago
Has thorough knowledge of operating systems, network infrastructure, mass deployment strategies, security strategies, and productivity software....
In PersonStreaming Support Engineer (Remote) - Tech
- Gray Television
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
- Atlanta, GA (9 miles from Forest Park, GA)
- 1 day ago
About Gray Media: Today, we are a growing multimedia company headquartered in Atlanta, Georgia. We are the nation's largest owner of top-rated local television stations and digital assets serving...
Remote- VIVA
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Provides technical assistance to both internal...
In PersonLevel 1 Help Desk Analyst (Bilingual) (803954)
- Nitelines USA
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
- Conyers, GA (21 miles from Forest Park, GA)
- 1 day ago
GA DDS Level 1 Help Desk Analyst (803954) Pay rate : $20.00 per hour Temp ( 1 year +) Job location: 2206 East View Parkway Conyers, GA 30013 Hours : 8 hours daily/5 days weekly LOCAL CANDIDATES Job...
In PersonDemographic Data for Forest Park, GA
Moving to Forest Park, GA? Find some basic demographic data about Forest Park, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Forest Park, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Forest Park, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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