Help Desk Analyst Jobs in Cumming, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Analyst (Hybrid)
- Alpharetta, GA (12 miles from Cumming, GA)
- 11 hours ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 11 hours ago
Are you keen to grow your career? Do you have exceptional technical support expertise? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our...
Oracle Fusion OTC Functional Lead Technical Support - 00063719791
- Duluth, GA (20 miles from Cumming, GA)
- 11 hours ago
- Duluth, GA (20 miles from Cumming, GA)
- 11 hours ago
Cognizant is looking for an Oracle Fusion Financials Functional lead who should have experience architecting the solution and overseeing implementation of Fusion Financials Cloud in Order to Cash...
Divisional Computer Support Analyst
- Norcross, GA (24 miles from Cumming, GA)
- 2 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 2 days ago
Divisional Computer Support Analyst Norcross, GA 1000 CENTER PLACE 30093, 1000 CENTER PLACE, Norcross, Georgia, United States of America Req #35496 Monday, April 28, 2025 Location: The Salvation...
- Duluth, GA (20 miles from Cumming, GA)
- 2 days ago
- Duluth, GA (20 miles from Cumming, GA)
- 2 days ago
The IT Help Desk will be responsible for providing technical assistance, support and maintenance related to computer systems, hardware, and/or software. The IT Help Desk will be responsible for...
Apple Genius - IT Support Technician
- Buford, GA (15 miles from Cumming, GA)
- 3 days ago
- Buford, GA (15 miles from Cumming, GA)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Help Desk Support Representative - $20/hr
- Alpharetta, GA (12 miles from Cumming, GA)
- 4 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 4 days ago
shifts will be given by necessity of the call center. every 3-4 weeks, will be required to work a weekend shift call center is open 24/7, including holidays Skills call center, computers/customer...
- Alpharetta, GA (12 miles from Cumming, GA)
- 5 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 5 days ago
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
Senior Cybersecurity - WAF/Proxy Support Engineer
- Alpharetta, GA (12 miles from Cumming, GA)
- 5 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 5 days ago
systems, web services, programming languages, network devices and attack vectors Advanced expertise reviewing and analyzing log files, data correlation and packet captures Script writing and programming...
- Duluth, GA (20 miles from Cumming, GA)
- 6 days ago
- Duluth, GA (20 miles from Cumming, GA)
- 6 days ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to...
- Norcross, GA (24 miles from Cumming, GA)
- 7 days ago
- Norcross, GA (24 miles from Cumming, GA)
- 7 days ago
. · Excellent verbal and written communication skills · Proficiency with Microsoft Office 365 · Windows Operating System and Internet Applications · MCP/A+ Certification · Customer Service Experience...
- Alpharetta, GA (12 miles from Cumming, GA)
- 8 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 8 days ago
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to...
- Alpharetta, GA (12 miles from Cumming, GA)
- 8 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 8 days ago
Job title: Technical Support Specialist Reports to: Technical Support Manager Department: Ovvi Location: Alpharetta, GA (Hybrid) or Stafford, TX Grade: 11 Our Company: Priority Technology...
- Alpharetta, GA (12 miles from Cumming, GA)
- 11 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 11 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 13 days ago
Helpdesk Support Alpharetta, GA PLEASE DO NOT SUBMIT ANYONE WHO PREVIOUSLY INTERVIEWED OR WAS REVIEWED IN THE LAST SIX MONTHS. The Service Desk Agent is the first point of contact for the users...
Level 2 Product Support Engineer
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
- Alpharetta, GA (12 miles from Cumming, GA)
- 14 days ago
An employer is looking for a Level 2 Production Support analyst to resolve incidents escalated from level 1 and can develop code, troubleshoot code, resolve code. This is a member facing...
Demographic Data for Cumming, GA
Moving to Cumming, GA? Find some basic demographic data about Cumming, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Cumming, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Cumming, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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