Help Desk Analyst Jobs in Alpharetta, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Client Technical Support Consultant III
- Alpharetta, GA (5 miles from Alpharetta, GA)
- 21 hours ago
- Alpharetta, GA (5 miles from Alpharetta, GA)
- 21 hours ago
ADP is hiring a GlobalView(GV) Technical Support Consultant. In this position you will be responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting...
- Norcross, GA (14 miles from Alpharetta, GA)
- 2 days ago
- Norcross, GA (14 miles from Alpharetta, GA)
- 2 days ago
Job Type Full-time Description Soleo Health is seeking a Full time, IT Service Desk Technician to support our core business needs in the Norcross, GA and surrounding area. Join us in Simplifying...
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 3 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 3 days ago
Company Description SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle...
- Norcross, GA (14 miles from Alpharetta, GA)
- 6 days ago
- Norcross, GA (14 miles from Alpharetta, GA)
- 6 days ago
. · Excellent verbal and written communication skills · Proficiency with Microsoft Office 365 · Windows Operating System and Internet Applications · MCP/A+ Certification · Customer Service Experience...
Field Technical Support Representative for Page Wide Press
- Alpharetta, GA
- 6 days ago
- Alpharetta, GA
- 6 days ago
Advanced knowledge of operating systems and software....
- Marietta, GA (19 miles from Alpharetta, GA)
- 7 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 7 days ago
Strong knowledge of Windows and Mac operating systems. Familiarity with remote desktop applications and help desk software. Excellent problem-solving and communication skills....
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 8 days ago
- Sandy Springs, GA (14 miles from Alpharetta, GA)
- 8 days ago
Strong background in Windows, Office 365, Active Directory, and remote access tools (RDP, Dameware, etc.). Advanced troubleshooting for network, printer, and connectivity issues....
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 9 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 9 days ago
Desktop Support Technician Lawrenceville, GA | 3 - 8 years of experience 17-Sep-2025 Job Description Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2....
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 10 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 10 days ago
Must Have Technical/Functional Skills Exp in Desktop support /End user support Engg. Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio Experience...
- Woodstock, GA (8 miles from Alpharetta, GA)
- 13 days ago
- Woodstock, GA (8 miles from Alpharetta, GA)
- 13 days ago
Troubleshoot and resolve complex PC, server, and network issues and support Microsoft core operating systems and business applications and technology....
- Sugar Hill, GA (15 miles from Alpharetta, GA)
- 15 days ago
- Sugar Hill, GA (15 miles from Alpharetta, GA)
- 15 days ago
Desktop Support Technician Job duties Evaluate, Prioritize and Resolve multiple task requests from employees and management for technology assistance on hardware, desktop operating systems, business...
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 16 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 16 days ago
Familiarity with Windows operating systems and basic software troubleshooting. Technical Skills: Knowledge of desktop and laptop components (Dell, HP, Lenovo, etc.)...
Ensure effective help desk support for all customers....
In-depth understanding of Windows 10, 11 and server operating systems. Strong knowledge of computer hardware troubleshooting and repair....
- Smyrna, GA (21 miles from Alpharetta, GA)
- 22 days ago
- Smyrna, GA (21 miles from Alpharetta, GA)
- 22 days ago
TeamViewer, Dameware, VNC) o Familiarity with ITIL v3/v4 foundational concepts o Ability to occasionally travel to Greif plants throughout the United States o Reliable transportation to Smyrna, GA office...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Alpharetta, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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