Help Desk Analyst Jobs in Alpharetta, GA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Calling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Suwanee, GA (12 miles from Alpharetta, GA)
- 1 day ago
- Suwanee, GA (12 miles from Alpharetta, GA)
- 1 day ago
Technical Skills * Basic understanding of Windows and macOS operating systems. * Familiarity with Microsoft Office 365 applications. * Knowledge of basic networking concepts (Wi-Fi, VPN, IP addresses...
Application Support Analyst II
- Marietta, GA (19 miles from Alpharetta, GA)
- 2 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 2 days ago
The purpose of this classification is to provide application and desktop support for the Cobb County Department of Transportation. Distinguishing Characteristics This classification is...
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
Clover Tier 3 Support Engineer
- Marietta, GA (19 miles from Alpharetta, GA)
- 4 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 4 days ago
Proven ability to troubleshoot complex systems across networking, web interfaces, mobile devices, and operating systems....
An employer is looking for a Level 2 Production Support analyst to resolve incidents escalated from level 1 and can develop code, troubleshoot code, resolve code. This is a member facing...
- Smyrna, GA (21 miles from Alpharetta, GA)
- 4 days ago
- Smyrna, GA (21 miles from Alpharetta, GA)
- 4 days ago
TeamViewer, Dameware, VNC) o Familiarity with ITIL v3/v4 foundational concepts o Ability to occasionally travel to Greif plants throughout the United States o Reliable transportation to Smyrna, GA office...
Are you keen to grow your career? Do you have exceptional technical support expertise? About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our...
- Marietta, GA (19 miles from Alpharetta, GA)
- 5 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 5 days ago
Windows Operating Systems (Windows 10, Windows 11), MAC OS 2. Office 365, and Microsoft Software (SharePoint, Teams). 3....
Software Technical Support Engineer I
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 16 days ago
- Kennesaw, GA (18 miles from Alpharetta, GA)
- 16 days ago
patterns (OOA, UML, common patterns) Capability to create workflows and processes in written form and sequence diagrams, and to develop and implement accordingly Strong knowledge in one of the following...
- Marietta, GA (19 miles from Alpharetta, GA)
- 17 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 17 days ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
The Entry-Level Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and...
Close Automation Software Support Engineer - Remote Alpharetta, Georgia Software Engineering 298 days ago Apply Summary: Seeking a customer-focused Automation Software Support Specialist to...
Remote WorkCalling all innovators - find your future at Fiserv.** We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
IT Service Desk Support Duration- $21/hr W2 Primary Point of Contact for IT Support: Serve as the initial contact for end-users calling the IT Service Desk, providing exceptional customer service...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Alpharetta, GA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- Windows OS
- DNS
- TCP/IP
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- Mac Skills
- IT Support
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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