Help Desk Analyst Jobs in West Palm Beach, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Service Desk Support Specialist II
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 9 days ago
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 9 days ago
Ensure timely resolution and adherence to service-level agreements (SLAs). (15%) Escalation Management Serve as an escalation point for the Help Desk Support Specialists....
IT Service Desk Support Specialist
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 9 days ago
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 9 days ago
RAYUS now offers DailyPay! Work today, get paid today! This position requires onsite training at our East Boynton Support Center for 60-90 days before becoming remote. RAYUS Radiology is looking...
- North Palm Beach, FL (5 miles from West Palm Beach, FL)
- 19 days ago
- North Palm Beach, FL (5 miles from West Palm Beach, FL)
- 19 days ago
Desk Analyst to provide technical support and assistance to end-users across the organization....
- Lantana, FL (10 miles from West Palm Beach, FL)
- 20 days ago
- Lantana, FL (10 miles from West Palm Beach, FL)
- 20 days ago
Computer literacy (e.g., familiarity with Microsoft Windows, Apple (IOS) operating systems, the internet, tablets, and software applications, including mobile applications)....
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 23 days ago
- Boynton Beach, FL (13 miles from West Palm Beach, FL)
- 23 days ago
Company Description As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all. As a French, family-owned, and independent...
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling...
Job Title : Desktop Support Location : West Palm Beach, FL, 33410 Duration : 12 months (with possible extension) Job Description: Experience with deskside support to build machines, install...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 30+ days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 30+ days ago
Summary The Information Technology Analyst is a front-line, customer-facing role for both resort staff and guests. This position combines technical expertise with a strong commitment to...
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 30+ days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 30+ days ago
Your Next Career Opportunity Help Desk Support II Provide first and second tier technical support for all standard PC applications, client workstation software, and various operating system software...
- Palm Beach, FL (3 miles from West Palm Beach, FL)
- 30+ days ago
- Palm Beach, FL (3 miles from West Palm Beach, FL)
- 30+ days ago
. • Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems, • Experience supporting...
Job Details Job Location: Palm Beach Atlantic University - West Palm Beach - West Palm Beach, FL Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Job Category:...
systems, physical IT infrastructures and Imaging Ability to lift packages 30-50lbs Ability to drive to 2-3 different sits all in a 15 minute radius...
- Palm Beach Gardens, FL (5 miles from West Palm Beach, FL)
- 45+ days ago
- Palm Beach Gardens, FL (5 miles from West Palm Beach, FL)
- 45+ days ago
An Amazing Career Opportunity for a Technical Support Engineer I! Location: Palm Beach Gardens, FL and Eden Prairie, MN (Hybrid) (Eastern Time-Zone) Job ID: 34491 Who are we? HID powers the...
- Palm Springs, FL (4 miles from West Palm Beach, FL)
- 45+ days ago
- Palm Springs, FL (4 miles from West Palm Beach, FL)
- 45+ days ago
Thorough knowledge of Microsoft Operating systems. Knowledge of Microsoft Office 365 infrastructure. Ability to understand Village-wide network infrastructure and related enterprise devices....
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 45+ days ago
- Boca Raton, FL (24 miles from West Palm Beach, FL)
- 45+ days ago
Strong knowledge of Windows and macOS operating systems. Familiarity with Active Directory, Microsoft Office 365, and basic networking concepts....
Demographic Data for West Palm Beach, FL
Moving to West Palm Beach, FL? Find some basic demographic data about West Palm Beach, FL below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in West Palm Beach, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in West Palm Beach, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Collaboration
- Reporting
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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