Help Desk Analyst Jobs in Florida
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Brown & Brown Inc
- Daytona Beach, FL
- 1 day ago
- Brown & Brown Inc
- Daytona Beach, FL
- 1 day ago
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Application Support Analyst...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
An employer is looking for a NOC Help Desk candidate in the Tampa, FL, area. The candidate will be working in a NOC that doubles as a call/support center for their customer. This position focuses...
Advanced Technical Support Engineer
- Fort Lauderdale, FL
- 10 hours ago
- Fort Lauderdale, FL
- 10 hours ago
Advanced Technical Support Engineers are part of the Advanced Technical Support team and help provide exceptional customer experiences by providing turn-key solutions to service incidents across...
Advanced Technical Support Engineer Lead
- Fort Lauderdale, FL
- 10 hours ago
- Fort Lauderdale, FL
- 10 hours ago
The Advanced Technical Support Engineer Lead is a key member of the Advanced Technical Support team, responsible for providing exceptional customer experience by delivering turn-key solutions to...
Job Title : Desktop Support Location : West Palm Beach, FL, 33410 Duration : 12 months (with possible extension) Job Description: Experience with deskside support to build machines, install...
ManTech seeks a motivated, career and customer-oriented Senior Field Support Technician to join our team in Doral, FL. Responsibilities include but are not limited to: The Field Support Technician...
Responsibilities: Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support. Troubleshoot post deployment...
system and hardware for problems, performance issues and job errors....
systems; Or Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience; Or Associate degree from an accredited college or...
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Applicable hardware, software, and peripheral equipment; Applicable operating systems; Technology troubleshooting techniques....
Education Technology Support Specialist I Lake-Sumter State College in Leesburg, FL Apply Now Type: Full-Time Salary: $43,000.00 Annually Posted: 07/08/2025 Category: Multimedia and Audiovisual...
Remote Technical Support Associate Information Technology $ 16.50 / Hour location_on Fort Myers, Floridapass_calibration Remote work_outline Contract/Temporary favorite_border JOB ON CANDIDATE...
Remote WorkSenior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support...
Demographic Data for Florida
Moving to Florida? Find some basic demographic data about Florida below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Florida
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Florida offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- WAN Design / Implementation
- Systems Center Configuration Manager
- LAN
- Operating Systems
- VPN
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Application Support
- DNS
- TCP/IP
- Windows 7
- Mobile Device Management
- Windows 10
- Cisco
- Incident Management
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Apple iOS
- Installation
- Customer Support
- Resolution
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Engineering
- Technical Support
- Networking
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Interpersonal Skills
- Collaboration
- Documentation
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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