Help Desk Analyst Jobs in Orlando, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems Monitor and test PC performance and provide statistics and reports Perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs Maintain communications with end-users...
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
- Winter Park, FL (3 miles from Orlando, FL)
- 17 hours ago
- Winter Park, FL (3 miles from Orlando, FL)
- 17 hours ago
We are seeking an IT Support II, located in the Winter Park, FL area, to be the go-to resource for advanced technical support across our systems and teams. In this role, you'll troubleshoot...
A client of Innova Solutions is immediately hiring for a Desktop Support Analyst ssPosition Type: Contract-Full TimeDuration: 12+ Months Location: Orlando, FL 32801 (Onsite- 5 Days in a Week) As a(n)...
Remote WorkBusiness Unit Application Support Analyst III (US)
- Orlando, FL
- 22 hours ago
- Orlando, FL
- 22 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
Minimum Requirements: Education/Licensure/Skill/Expertise/Certifications Minimum of two years of experience in software and application delivery and support. Associate's or Bachelor's Degree, or...
Senior Associate, Production Services Application Support Analyst
- Lake Mary, FL (15 miles from Orlando, FL)
- 1 day ago
- Lake Mary, FL (15 miles from Orlando, FL)
- 1 day ago
Senior Associate, Production Services Application Support Analyst At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial...
Loyal Source is looking for a Desktop Support specialist for an employment opportunity in Orlando, Florida. About the Role: The Desktop Support role is crucial in ensuring proper computer...
Location: 100% remote Years Experience: 2+ years professional experience Education: Bachelors Degree required Clearance: Applicants must be able to obtain and maintain a Secret security clearance....
Remote WorkHelp Desk Support I Temp - Maitland, FL
- Maitland, FL (5 miles from Orlando, FL)
- 3 days ago
- Maitland, FL (5 miles from Orlando, FL)
- 3 days ago
Be proficient in Windows operating systems (Windows 10, etc.), Microsoft Office Suite, and Microsoft Exchange/Outlook. Have experience diagnosing PC hardware problems....
- Orlando, FL (2 miles from Orlando, FL)
- 3 days ago
- Orlando, FL (2 miles from Orlando, FL)
- 3 days ago
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If...
Install, configure, and maintain operating systems (Windows, macOS, Linux) and essential software applications....
Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as prepackaged, industry specific solutions and services to companies...
- Longwood, FL (11 miles from Orlando, FL)
- 3 days ago
- Longwood, FL (11 miles from Orlando, FL)
- 3 days ago
SERVICE DESK TECHNICIAN | REMOTE (8am-5pm EST) The Select Group is looking for a talented Service Desk Technician to join one of our top insurance partners. This person will be responsible for...
Remote WorkFamiliarity with installation and deployment of Microsoft client operating systems and software including: Windows 10 Professional, Microsoft Office 2019, and Active Directory....
Demographic Data for Orlando, FL
Moving to Orlando, FL? Find some basic demographic data about Orlando, FL below.
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Salary for Help Desk Analyst Jobs in Orlando, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Orlando, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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