Help Desk Analyst Jobs in Miami, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 1 day ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 1 day ago
IT Support Technician WheelHouse IT - 3.3 Fort Lauderdale, FL Job Details Full-time $35,000 - $39,000 a year 23 hours ago Benefits Disability insurance Health insurance Dental insurance Happy hour...
Associate Tech Support Agent: Interpret, evaluate and resolve (if possible), incoming requests via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems...
Proficiency in troubleshooting and supporting Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite (Microsoft 365). Experience with macOS operating systems is a plus....
Tier 1 Service Desk Technician
- Doral, FL (6 miles from Miami, FL)
- 1 day ago
- Doral, FL (6 miles from Miami, FL)
- 1 day ago
Venatore is seeking junior Service Desk Tier 1 technician on our SCITES Program, currently in year one of a seven-year contract. Position is based in Doral, FL the location of the US Southern...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Technical Support Engineer - Marine Simulators
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 2 days ago
- Fort Lauderdale, FL (24 miles from Miami, FL)
- 2 days ago
Strong knowledge of Windows operating systems, including setup, configuration, and troubleshooting. Good knowledge of electronics, particularly low-voltage systems connection and operation....
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
Information Technology Support Specialist
- Hialeah, FL (7 miles from Miami, FL)
- 3 days ago
- Hialeah, FL (7 miles from Miami, FL)
- 3 days ago
IT Support Specialist Location: Miami, FL Type: In Office Schedule: Monday to Friday, 7:00 AM to 4:00 PM Tyoe of contract: Temp to Perm Pay Rate: $25 per hour Must: ServiceNow Experience...
Desktop Support Engineer with Mac [Miami, FL, 33128] | 2025-06-10 18:02:43 Job Description Candidate with Apple Certified Support Professional (ACSP) Preferred Should have minimum 3 years of...
Salary Not Available Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $38k - $53k Per Year Computer Technician Karls Technology Occupation: Computer,...
- Opa Locka, FL (9 miles from Miami, FL)
- 3 days ago
- Opa Locka, FL (9 miles from Miami, FL)
- 3 days ago
Salary Not Available Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k - $77k Per Year Technical Support Specialist INVINCIBLE BOAT COMPANY LLC...
Salary Not Available Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k - $77k Per Year Desktop support Technician- Onsite Ovation Workplace Services...
Salary Not Available Position range in Miami-Fort Lauderdale-West Palm Beach, FL Metropolitan Statistical Area $47k - $77k Per Year On-Site IT Support Analyst Wilson Elser - Business & Legal...
Job DescriptionJob Description The IT Support Technician is responsible for day-to-day operational maintenance, support, and upgrades for operating systems, workstations and servers....
Company Description: Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company's core business is the marketing and financing of...
Demographic Data for Miami, FL
Moving to Miami, FL? Find some basic demographic data about Miami, FL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Miami, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Miami, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »