Help Desk Analyst Jobs in Jacksonville, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Application Support Analyst
- DPR Construction
- Jacksonville, FL
- moments ago
- Jacksonville, FL
- moments ago
Job Description Application Support Analyst - Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity,...
In PersonComputer Network Support Specialist III (Wt: Emergency Vehicle Installer) - 76003639
- State of Florida
- Middleburg, FL (18 miles from Jacksonville, FL)
- 4 hours ago
- Middleburg, FL (18 miles from Jacksonville, FL)
- 4 hours ago
Requisition No: 877003 Agency: Highway Safety and Motor Vehicle Working Title: COMPUTER NETWORK SUPPORT SPECIALIST III (WT: EMERGENCY VEHICLE INSTALLER) - 76003639 Pay Plan: Career Service...
In PersonGood understanding of Microsoft Windows desktop operating systems (7/10) in an Active Directory environment. Knowledge of Microsoft Active Directory....
In PersonGood understanding of Microsoft Windows desktop operating systems (7/10) in an Active Directory environment. Good understanding of Microsoft Active Directory....
In PersonComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- Jacksonville, FL
- 7 days ago
- Jacksonville, FL
- 7 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
RemoteRole: Desktop Support Engineer Location: Jacksonville, FL Job Description: Top Skills Required : Experience in Manufacturing, Labs, and Logistics. Excellent Communications Skills written and...
In PersonTitle: Desktop Support Engineer Location: Jacksonville, FL 32202 - Onsite Duration: 07 months Top Skills Required: Experience in Manufacturing, Labs, and Logistics. Excellent Communications Skills...
In Personustomer Support Technician / Help desk Technician at Jacksonville, FL
- Stellar IT Solution
- Jacksonville, FL
- 12 days ago
- Jacksonville, FL
- 12 days ago
OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems....
In PersonDesktop Support Engineer - EUS
- ICONMA, LLC
- Jacksonville, FL
- 12 days ago
- Jacksonville, FL
- 12 days ago
Desktop Support Engineer - EUS#26-17165 $22.71-$25.71 per hour Jacksonville, FL All On-site Job Description Our client, is a IT Services and Consulting company, is looking for a Desktop Support...
In PersonProduct Technical Support Analyst II
- Fidelity National Information Services
- Jacksonville, FL
- 13 days ago
- Jacksonville, FL
- 13 days ago
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description Addresses technical inquiries,...
In PersonSustainability that means business Who we are Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, USA, Canada and Australasia. With over 1,300...
In PersonAbout Paysafe Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose...
In PersonIdentify and resolve operating system issues to maintain services, enhance capabilities, and prevent system outages....
In Person- iVenture Solutions
- Jacksonville, FL
- 23 days ago
- Jacksonville, FL
- 23 days ago
IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Jacksonville, FL Compensation: $37,000 - $50,000 / year Description Our Help Desk Technicians are the best of the...
In Person- Crawford Thomas Recruiting
- Jacksonville, FL
- 23 days ago
- Jacksonville, FL
- 23 days ago
IT Support Engineer Onsite in Jacksonville, FL $75,000-$85,000 Are you passionate about IT infrastructure and ready to make a tangible impact in a dynamic, fast-paced environment? Our client is...
In PersonDemographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Jacksonville, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »