Help Desk Analyst Jobs in Jacksonville, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT Help Desk / Desktop Support Consultant
- Jacksonville, FL
- 17 hours ago
- Jacksonville, FL
- 17 hours ago
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc....
Helpdesk Specialist Location: Jacksonville FL Duration: 3-6 months contract 100% On-Site work Summary: Client is seeking a TEMP Tier 2 Service Desk Engineer to join our Service Desk team. The...
Technical Foundations: Solid experience with Linux operating systems (4-5 years). Strong SQL skills and experience with various databases (e.g., Oracle, Hive)....
The Help Desk Technician is responsible for deploying and supporting information systems technologies and infrastructure. In addition to handling daily support requests, this role includes...
A client of Innova Solutions is immediately hiring for a Desktop Support I Position Type: Contract-Full Time Duration: 12+ Months Location: Jacksonville, FL (Onsite 5 Days in a Week Onsite) As a(n)...
Our clients Information Systems Team is currently seeking a Senior Support Analyst for their Distribution Center team. The Senior Support Analyst will be a member of a talented, geographically...
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we...
Tier 2 Service Desk Specialist - Jacksonville FL
- Jacksonville, FL
- 6 days ago
- Jacksonville, FL
- 6 days ago
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem....
The Senior Support Analyst will be a member of a talented, geographically dispersed support team. This team member will provide technical support across a wide range of technologies for office and...
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their...
Job Overview Provide second level help desk support for Star Diagnostic Systems. Receive, record and rectify technical problems with the SDS machines and software....
systems and Microsoft Office Suite Experience with Active Directory, TCP/IP networking, and server/workstation maintenance (Dell preferred) Familiarity with backup, antivirus, and related IT tools...
- Jacksonville, FL
- 12 days ago
- Jacksonville, FL
- 12 days ago
Local to Ohio only || Urgent || Role: Middleware Support Engineer || Duration: Contract || Location: COLUMBUS, OH [Onsite} Role: Middleware Support Engineer Duration: Contract Location: COLUMBUS,...
Component Manufacturer Implementation and Support Specialist
- Jacksonville, FL
- 13 days ago
- Jacksonville, FL
- 13 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
Solution Support Engineer - Professional Services
- Jacksonville, FL
- 13 days ago
- Jacksonville, FL
- 13 days ago
systems, middleware, and custom application software....
Remote WorkDemographic Data for Jacksonville, FL
Moving to Jacksonville, FL? Find some basic demographic data about Jacksonville, FL below.
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Salary for Help Desk Analyst Jobs in Jacksonville, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jacksonville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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