Help Desk Analyst Jobs in Gainesville, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Knowledge, Skills & Abilities Knowledge of PC hardware installation and repair, Windows and Apple operating systems and peripheral installation and support....
Network Support Specialist III
- Alachua, FL (16 miles from Gainesville, FL)
- 1 day ago
- Alachua, FL (16 miles from Gainesville, FL)
- 1 day ago
Skills in: Skilled at installing and providing technical support for software applications and operating systems; skilled at installing and testing computer hardware....
Provisional Commercial Product Support Specialist (Multiple Positions)
- Gainesville, FL
- 3 days ago
- Gainesville, FL
- 3 days ago
Infotech is seeking a provisional/temporary Commercial Support Specialist (Multiple Positions) on our Support team who is passionate about service driven success while solving complex problems and...
About UF Information Technology Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center...
Network Support Specialist III - 55001115
- Alachua, FL (16 miles from Gainesville, FL)
- 5 days ago
- Alachua, FL (16 miles from Gainesville, FL)
- 5 days ago
Skills in: Skilled at installing and providing technical support for software applications and operating systems; skilled at installing and testing computer hardware....
- Alachua, FL (16 miles from Gainesville, FL)
- 18 days ago
- Alachua, FL (16 miles from Gainesville, FL)
- 18 days ago
ESSENTIAL JOB FUNCTIONS: Possess sufficient computer hardware and software operating system product knowledge and technical skills necessary to independently set up, maintain, and update hardware, software...
Demographic Data for Gainesville, FL
Moving to Gainesville, FL? Find some basic demographic data about Gainesville, FL below.
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Salary for Help Desk Analyst Jobs in Gainesville, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Gainesville, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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