Help Desk Analyst Jobs in Fort Myers, FL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
**What You'll Do** + Respond professionally and courteously to all service requests and areas of the business entities + Dameware and remote desktop to provide level 2 technical support to over 2500...
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 17 days ago
- Bonita Springs, FL (21 miles from Fort Myers, FL)
- 17 days ago
This position encompasses a wide range of duties and responsibilities including End User support, Documentation, Incident support, Hardware installation & Software maintenance, and asset tracking....
Public Defenders Office, 20Th Circuit- It Help Desk Technician - 21016143
- Fort Myers, FL
- 21 days ago
- Fort Myers, FL
- 21 days ago
Requisition No: 853719 Agency: Justice Administrative Commission Working Title: PUBLIC DEFENDER'S OFFICE, 20TH CIRCUIT- IT HELP DESK TECHNICIAN - 21016143 Pay Plan: Public Defndrs JAC Position...
- Lehigh Acres, FL (16 miles from Fort Myers, FL)
- 21 days ago
- Lehigh Acres, FL (16 miles from Fort Myers, FL)
- 21 days ago
Install and configure computer software, hardware, networks, and peripheral equipment Troubleshoot and resolve software and hardware issues quickly and efficiently Provide steps to help internal...
Public Defender's Office, 20Th Circuit- It Help Desk Technician - 21016143
- Fort Myers, FL
- 24 days ago
- Fort Myers, FL
- 24 days ago
Requisition No: 853719 Agency: Justice Administrative Commission Working Title: PUBLIC DEFENDER'S OFFICE, 20TH CIRCUIT- IT HELP DESK TECHNICIAN - 21016143 Pay Plan: Public Defndrs JAC Position...
The Accounts Payable Office handles the payment of the vendors for the County, Port Authority, Court Administration (County funded portion), and the Clerk. They are responsible for: pre-auditing...
Remote WorkTechnology Support Specialist Start right away. Now Hiring for a temporary/project Technology Support Specialist, starting asap. This position provides IS Help Desk functionality i.e.; Identifies,...
The Lee County Clerk's Department of Innovation & Technology is an award winning team that is looking for YOU. This is your opportunity to join an organization that uses "cutting edge"...
Remote WorkSupport Windows and Mac operating systems, including installation, updates, and security patches....
The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops....
Demographic Data for Fort Myers, FL
Moving to Fort Myers, FL? Find some basic demographic data about Fort Myers, FL below.
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Salary for Help Desk Analyst Jobs in Fort Myers, FL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Fort Myers, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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