Help Desk Analyst Remote & Hybrid Only Jobs in District of Columbia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...
Microsoft Desktop Engineer Almost 100% REMOTE but MUST reside in either CT, Washington DC, Southern FLA, MA, RI, NY, or NJ in case occasional on site presence is needed Responsibilities : We're...
Remote Workdesk support including but not limited to troubleshooting, maintenance, hardware support, and trouble ticket resolution tracking....
Remote WorkSenior ServiceNow Enterprise Tools Support Specialist
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports...
Journeyman ServiceNow and Enterprise Tools Support Specialist
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
GovCIO is seeking a skilled and motivated Journeyman ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal This role...
Understanding of computer hardware, software, networking concepts, and operating systems (Windows, Linux, Active Directory)....
Remote WorkCustomer Support Engineer I Customer Support Australia Description Come join a winning team! Here at Imprivata, you'll see a dedicated group of professionals who care about improving healthcare....
Remote WorkDHS HQ Desktop Support Services Job ID: 2506170 Location: REMOTE WORK, DC, United States Date Posted: Aug 15, 2025 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time...
Remote WorkSummary The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at one of our Washington, DC Metropolitan area locations....
Blue Omega is seeking a Mainframe COBOL Support Specialist to join a team providing ongoing maintenance, ticket resolution, and production support for legacy systems supporting our federal client....
Remote WorkUniversity of Colorado Anschutz Medical Campus Department\: College of Nursing Job Title\: OAP Systems Support Specialist Position #\: 00730083 – Requisition #\:37366 Job Summary\: Nature of...
Experience with endpoint and operating system management, including Windows 11, macOS, Microsoft Intune, and Autopilot for device provisioning and configuration....
TEI (Tax Executives Institute, Inc.) is seeking a IT & Web Support Specialist to provide essential support across the organization's IT infrastructure, ensuring staff have reliable access to...
Apply Job Type Full-time Description Information Technology Support Specialist Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals...
In-depth knowledge of Windows, OS X, iOS, Android operating systems....
Remote WorkDemographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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