Help Desk Analyst Remote & Hybrid Only Jobs in District of Columbia
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job Opportunit for IT Support Technician with our Federal Client
- Anacostia, DC
- 2 hours ago
- Anacostia, DC
- 2 hours ago
. - Troubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints. - Deliver support during assigned call-in and walk-in service desk coverage windows, and...
In PersonDescription SAIC is looking for outstanding Call Center candidates to join our Defense & Civilian Sector in support of the US Department of Transportation. The DOT junior agent is the first line...
RemoteAnalytic Objectivity and Process Survey Support Specialist
- Leidos
- Washington Navy Yard, DC
- 10 hours ago
- Washington Navy Yard, DC
- 10 hours ago
Description Job Description Leidos has a new and exciting opportunity for an Analytic Objectivity and Process Survey Support Specialist in our Intel Sector Analysis Solutions Business Area (ASBA)....
In Person(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Washington, DC
- 14 hours ago
- Washington, DC
- 14 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonInstall and support a variety of PC operating systems....
RemoteSenior Member of the Technical Staff - Customer Technical Support
- Aptiv
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Senior Member of the Technical Staff - Customer Technical Support ABOUT WIND RIVERX Wind RiverX (WRX) is a mission-driven software company focused on delivering advanced, secure, and resilient...
In PersonRemote Support Engineer - XR/VL
- Canon USA & Affiliates
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Remote Support Engineer - XR/VL - req1698 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteTroubleshoot and resolve complex operating system and application issues on Windows and macOS endpoints....
In PersonRemote Support Engineer - CT/MR/VL
- Canon USA & Affiliates
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Remote Support Engineer - CT/MR/VL - req1694 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteTechnical Support Engineer This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in Brazil. This role is centered on...
In PersonHelp Desk Specialist (remote position)
- General Dynamics
- Washington, DC
- 3 days ago
- Washington, DC
- 3 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Technical Support Services Job...
RemoteSupport Engineer This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Brazil. You will join a high-growth, remote-first...
RemoteFuture openings - Build & Release Support Engineer CI/CD
- Jobgether
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Future openings - Build & Release Support Engineer | CI/CD This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Future openings - Build & Release...
RemoteSr. Systems Administrator - Federal IT Support
- ASD Divisional Headquarters - 100
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
We are currently seeking an experienced senior-level IT infrastructure professional to support a small federal agency's enterprise IT environment in Washington, DC. This is a hands-on,...
In PersonTechnical Support Analyst (Tier II)
- Harmonia Holdings Group, LLC.
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Back to jobs New Technical Support Analyst (Tier II) Washington, DC Apply Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and...
In PersonDemographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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