Help Desk Analyst Jobs in Washington Na, DC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
IT and Staff Support Specialist
- Alexandria, VA (5 miles from Washington Na, DC)
- 7 hours ago
- Alexandria, VA (5 miles from Washington Na, DC)
- 7 hours ago
Title: IT and Staff Support Specialist Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in...
Creating/Modifying AD groups, State Users accounts, and service accounts for application development Must have knowledge of troubleshooting network connectivity type problems....
Track, diagnose, and coordinate help desk support for OUSD(C) VIP user technical problems. Act as a liaison between VIP users and JSP VIP support. Coordinate JSP Move, Add, Change VIP requests....
Job#: 2086941 Job Description: For immediate response, please send to : WORD resume and best time to speak! Position : Helpdesk Support Location : Washington, DC (Opportunity for Hybrid in the...
Applications Support Specialist - TS/SCI with Polygraph
- Chantilly, VA (22 miles from Washington Na, DC)
- 11 hours ago
- Chantilly, VA (22 miles from Washington Na, DC)
- 11 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Desktop Support Technician - Pensacola, FL
- Vienna, VA (9 miles from Washington Na, DC)
- 12 hours ago
- Vienna, VA (9 miles from Washington Na, DC)
- 12 hours ago
systems Setting up and maintaining laptops, desktops, printers, and related equipment Assisting with basic networking issues (LAN/WAN, connectivity, VPN) Delivering outstanding customer service to...
Windows Desktop Engineer - TS/SCI w/Poly
- Annapolis Junction, MD (20 miles from Washington Na, DC)
- 12 hours ago
- Annapolis Junction, MD (20 miles from Washington Na, DC)
- 12 hours ago
We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....
Senior Program Support Specialist
- Greenbelt, MD (12 miles from Washington Na, DC)
- 15 hours ago
- Greenbelt, MD (12 miles from Washington Na, DC)
- 15 hours ago
ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...
- Annapolis Junction, MD (20 miles from Washington Na, DC)
- 17 hours ago
- Annapolis Junction, MD (20 miles from Washington Na, DC)
- 17 hours ago
desktops, laptops, mobile devices, printers, and network connectivity Troubleshoot and resolve hardware, software, and basic network issues Use diagnostic tools and remote access software (e.g., RDP, Dameware...
Senior Cyber Support Specialist
- Arlington, VA (3 miles from Washington Na, DC)
- 17 hours ago
- Arlington, VA (3 miles from Washington Na, DC)
- 17 hours ago
Responsibilities Peraton is seeking an experienced Senior Cyber Support Specialist to become part of Peraton's Department of State (DOS) Diplomatic Security Cyber Mission (DSCM) program providing...
Help Desk Specialist - Suitland, MD (remote)
- Suitland, MD (7 miles from Washington Na, DC)
- 18 hours ago
- Suitland, MD (7 miles from Washington Na, DC)
- 18 hours ago
The Help Desk Specialist will be responsible for the following: Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications...
Remote WorkSenior Hardware Technician (Government)
- Columbia, MD (22 miles from Washington Na, DC)
- 18 hours ago
- Columbia, MD (22 miles from Washington Na, DC)
- 18 hours ago
Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...
Assist customers with updating the operating system on Apple and Android devices. RSA soft and hard tokens (assigning, replacing, inventory management, etc)....
Responsibilities Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by) Follow established processes, using Active Directory to reset user passwords, create/delete...
- Bethesda, MD (6 miles from Washington Na, DC)
- 1 day ago
- Bethesda, MD (6 miles from Washington Na, DC)
- 1 day ago
Required Experience: Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking....
Demographic Data for Washington Na, DC
Moving to Washington Na, DC? Find some basic demographic data about Washington Na, DC below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Washington Na, DC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Washington Na, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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