Help Desk Analyst Jobs in Pentagon, DC
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Enterprise IT Support Officer (EITSO) - Location Support Center (LSC)
- Tysons, VA (10 miles from Pentagon, DC)
- 8 days ago
- Tysons, VA (10 miles from Pentagon, DC)
- 8 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Tysons, VA. In this role, you will provide...
Enterprise IT Support Officer Installer
- Herndon, VA (19 miles from Pentagon, DC)
- 27 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 27 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Installer (Switch Technician / VIST) to join our team in Herndon, VA. In this role, you will support...
Enterprise IT Support Officer - Location Support Center
- Herndon, VA (19 miles from Pentagon, DC)
- 14 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 14 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) - Location Support Center (LSC) to join our team in Herndon, VA. In this role, you will provide...
Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician
- Herndon, VA (19 miles from Pentagon, DC)
- 16 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 16 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment & Video Installation Technician to join our team in Herndon, VA. In this role, you serve on...
Enterprise IT Support Officer Equipment and Telephony Installer
- Herndon, VA (19 miles from Pentagon, DC)
- 14 days ago
- Herndon, VA (19 miles from Pentagon, DC)
- 14 days ago
ManTech seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) Equipment and Telephony Installer to join our team in Herndon, VA. In this role, you support a...
Help Desk Technician - Mid Shift (2200 to 0600)- TS/SCI
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- moments ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- moments ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
Help Desk Technician II- MIDS - TS/SCI with POLY
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 7 days ago
- Annapolis Junction, MD (22 miles from Pentagon, DC)
- 7 days ago
Desk Support, Technical Support, Troubleshooting Certifications: Security+, CE - CompTIA - Security + CE Experience: 1 + years of related experience US Citizenship Required: Yes Job Description: Help...
F-35 Help Desk Specialist Secret clearance
- Arlington, VA (2 miles from Pentagon, DC)
- 9 days ago
- Arlington, VA (2 miles from Pentagon, DC)
- 9 days ago
May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems....
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC (1 mile from Pentagon, DC)
- 13 days ago
- Washington, DC (1 mile from Pentagon, DC)
- 13 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems...
Associate Help Desk Technician - All shifts available - Active Top Secret required
- Washington, DC (1 mile from Pentagon, DC)
- 17 days ago
- Washington, DC (1 mile from Pentagon, DC)
- 17 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Systems...
Asset Management Support Specialist - TS/SCI
- Washington, DC (1 mile from Pentagon, DC)
- 29 days ago
- Washington, DC (1 mile from Pentagon, DC)
- 29 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Logistics...
Help Desk Technician - TS/SCI w. CI Polygraph
- Washington, DC (1 mile from Pentagon, DC)
- 30+ days ago
- Washington, DC (1 mile from Pentagon, DC)
- 30+ days ago
Desk Support, Troubleshooting Certifications: Security+, CE - Comptia Security+ Experience: 4 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician Transform...
Enterprise Help Desk Agent, Tier 1
- Lorton, VA (15 miles from Pentagon, DC)
- 4 days ago
- Lorton, VA (15 miles from Pentagon, DC)
- 4 days ago
Description Leidos is s eeking an experienced Enterprise Help Desk (EHD) Agent, Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared service, internal investment group under...
- Fort Belvoir, VA (12 miles from Pentagon, DC)
- 21 days ago
- Fort Belvoir, VA (12 miles from Pentagon, DC)
- 21 days ago
Description Leidos is seeking an Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program provides...
IT Technical Support Analyst - RRN319
- Arlington, VA (2 miles from Pentagon, DC)
- 10 hours ago
- Arlington, VA (2 miles from Pentagon, DC)
- 10 hours ago
IT Technical Support Analyst - RRN319 You Are: A IT Technical Support Analyst: Even technology companies need tech support. You know, someone to keep things running smoothly - both...
Demographic Data for Pentagon, DC
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Salary for Help Desk Analyst Jobs in Pentagon, DC
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Pentagon, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Written Communication
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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