Help Desk Analyst Jobs in Wilmington, DE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Technical Support Specialist Lead
- West Chester, PA (19 miles from Wilmington, DE)
- moments ago
- West Chester, PA (19 miles from Wilmington, DE)
- moments ago
Your career starts now. Were looking for the next generation of health care leaders. At AmeriHealth Caritas, were passionate about helping people get care, stay well and build healthy communities....
- Newark, DE (12 miles from Wilmington, DE)
- 8 hours ago
- Newark, DE (12 miles from Wilmington, DE)
- 8 hours ago
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer....
Desktop Support Technicia (Associate, Mid, or Senior)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 14 hours ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 14 hours ago
systems and software Strong customer service orientation and ability to follow through issues to resolution....
IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)
- Newtown Square, PA (18 miles from Wilmington, DE)
- 1 day ago
- Newtown Square, PA (18 miles from Wilmington, DE)
- 1 day ago
Skip to main content Saved jobs(0) - IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite) This job is available in 2 locations See all Category Business Administration Job Id 00585434...
Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install,...
Imaging & Deployment: Develop and maintain desktop images for various operating systems and configurations....
Support Engineer I (Frontline Central)
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
Support Engineer I (Frontline Central) Location: Wayne, PA, United States Description Support Engineer I - (Frontline Central) Location Requirements: Hybrid to Wayne or Naperville. Remote...
Support Engineer II (eStar/V3/eSped Solutions)
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
Support Engineer II (eStar/V3/eSped Solutions) Location: Wayne, PA, United States Description Support Engineer II (eStar/V3/eSped Solutions) Location Requirements: Hybrid to Wayne, PA office,...
Support Engineer I (SPM - Special Programs Management)
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
- Wayne, PA (24 miles from Wilmington, DE)
- 3 days ago
Support Engineer I (SPM - Special Programs Management) Location: Wayne, PA, United States Description Support Engineer I - (SPM - Special Programs Management) Location Requirements: Hybrid to...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
NO H1S OR 3RD PARTIES THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN PHILADELPHIA. Desktop Support Information Technology consulting firm that has been servicing the demanding requirements of the...
- Radnor, PA (24 miles from Wilmington, DE)
- 5 days ago
- Radnor, PA (24 miles from Wilmington, DE)
- 5 days ago
ABOUT THE ROLE The purpose of the role is to provide level 1 and level 2 onsite and remote support for computers running versions of Windows operating systems via tickets raised by our end-users....
A client of Insight Globals is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue,...
Desktop Support Technician and Network support technician
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
systems, and standards Ability to operate tools, components, and peripheral accessories Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend...
- Woolwich Township, NJ (9 miles from Wilmington, DE)
- 5 days ago
- Woolwich Township, NJ (9 miles from Wilmington, DE)
- 5 days ago
Technology Assistant JobID: 362 Position Type: Technology/Technology Assistant Date Posted: 4/23/2025 Location: Kingsway Regional School District Additional Information: Show/Hide Job...
- New Castle, DE (6 miles from Wilmington, DE)
- 6 days ago
- New Castle, DE (6 miles from Wilmington, DE)
- 6 days ago
Technical Support Analyst Location: New Castle DE 19720 3-5 Years PC/LAN Technical Support experience
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Wilmington, DE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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