Help Desk Analyst Jobs in Wilmington, DE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Exton, PA (22 miles from Wilmington, DE)
- 1 day ago
- Exton, PA (22 miles from Wilmington, DE)
- 1 day ago
Experience or knowledge with the Windows Operating System (Server and client) for administration and debugging....
AFS Tool and Configuration Support Engineer - Collaborative Technology Liaison (Hiring Immediately)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
Job Family:Software Development & Support (Digital)Travel Required:Up to 10%Clearance Required:NoneWhat You Will Do:The AFS Tool and Configuration Support Engineer will work closely with clients,...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem...
Associate Desktop Support Technician
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
systems and software Strong customer service orientation and ability to follow through issues to resolution....
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
Philadelphia, PA 1 DAYS AGO 21755600 Summary Philadelphia, PA Competitive Salary 0 Years Experience High school graduate or equivalency certificate (GED) No Commisssion 40.00 hours per week / Day...
Business Systems Support Specialist I
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
Position: Salesforce Administrator- Support Specialist Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-5:00PM (Full-Time) Who We Are: West Shore Home is a technology-driven...
Essential Position (Y/N): LSUE is an Equal Opportunity Employer....
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
Technical Support Specialist Temple University, United States 1 day ago Location: Philadelphia, PENNSYLVANIA Job Type: FullTime Technical Support Specialist - (25002084) Description Temple...
Support Engineer IV - AMZ9160534
- Malvern, PA (22 miles from Wilmington, DE)
- 6 days ago
- Malvern, PA (22 miles from Wilmington, DE)
- 6 days ago
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Malvern, Pennsylvania Job Number: AMZ9160534 Position Responsibilities: Provide...
- Media, PA (14 miles from Wilmington, DE)
- 6 days ago
- Media, PA (14 miles from Wilmington, DE)
- 6 days ago
Our client, a leading technology solutions provider, is seeking a Desktop Support Technician to join their team. As a Desktop Support Technician, you will be part of the IT Support Department...
Nasdaq Market Surveillance - Operational Support Engineer
- Philadelphia, PA (24 miles from Wilmington, DE)
- 6 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 6 days ago
Manages security of operating systems....
Field Server/Computer Technician - Philadelphia / DE Area
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 days ago
What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity....
Tier 1 Network Support Specialist (1 week on site assignment at Philadelphia, PA)
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 7 days ago
Tier 1 Network Support Specialist (1 week on site assignment at Philadelphia, PA) Role : Tier 1 Network Support Specialist Location : Must be on-site at the call Center at 2198 Hornig Rd,...
- Exton, PA (22 miles from Wilmington, DE)
- 8 days ago
- Exton, PA (22 miles from Wilmington, DE)
- 8 days ago
Manage and deploy patches for operating systems and applications; collaborate with the CISO and security teams to remediate vulnerabilities....
- Philadelphia, PA (24 miles from Wilmington, DE)
- 8 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 8 days ago
Duration: Ongoing multi year contract Location: Hybrid Philadelphia - 2 days on site Shift: 2nd and 3rd shift available Position Description: Provide top notch customer service attitude at all...
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Wilmington, DE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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