Help Desk Analyst Jobs in Wilmington, DE

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 48 Jobs

Desktop Support Technician

  • V-CENTRIX-US LLC
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 hour ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 hour ago

Experience supporting Windows and macOS operating systems and iOS and Android mobile devices. Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting....

In Person

Desktop Support Engineer OR Field Engineer

  • DCM Infotech Limited
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 1 day ago

Title: Desktop Support Engineer OR Field Engineer Location: Philadelphia, PA, Duration: 12+ Months Contract Job Responsibilities: Computer hardware set up, basic hardware and software...

In Person

IT-Support / ICT Workplace-Supporter (w/m/d) - 80%

  • Kistler
  • Winterthur, DE (7 miles from Wilmington, DE)
  • 4 days ago
  • Winterthur, DE (7 miles from Wilmington, DE)
  • 4 days ago

Die Kistler Gruppe ist Weltmarktfuhrer in dynamischer Messtechnik. Wir stellen piezoelektrische Kraft-, Druck-, und Beschleunigungssensoren, sowie Drehmomentsensoren und andere Messsysteme her....

In Person

Desktop / Field Support Technician

  • Teceze Ltd
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 4 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 4 days ago

systems and applications Support Microsoft Office and enterprise applications Diagnose and resolve VPN, wireless, and broadband connectivity issues Install and configure local/network printers and...

In Person

Design Technology Support Specialist (AEC Technology)

  • Core States Group
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 5 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 5 days ago

At Core States Group, the work you do matters to the clients we serve, the communities we support, and the teams who rely on one another to deliver with excellence. Our Cause is powerful: to...

In Person

IT Support Engineer II

  • Mullen Coughlin LLC
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 5 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 5 days ago

IT Support Engineer II Mullen Coughlin is a highly successful, fast growing multi-country niche law firm focused exclusively on counseling organizations in the context of data privacy, including...

In Person

IT Helpdesk Technician

  • White Horse Village
  • Newtown Square, PA (18 miles from Wilmington, DE)
  • 5 days ago
  • Newtown Square, PA (18 miles from Wilmington, DE)
  • 5 days ago

systems, and applications....

In Person

Senior HR Analytics & Systems Support Specialist

  • Venerable
  • West Chester, PA (19 miles from Wilmington, DE)
  • 6 days ago
  • West Chester, PA (19 miles from Wilmington, DE)
  • 6 days ago

The Sr. HR Analytics & System Support Specialist is responsible for developing and maintaining HR reports, dashboards, and data extracts while ensuring data integrity, governance, and compliance...

In Person

Field Engineer 4/Computer Technician W2 Only

  • Apidel Technologies
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 6 days ago
  • Philadelphia, PA (24 miles from Wilmington, DE)
  • 6 days ago

Field Engineer 4/Computer Technician - W2 Only Location: Philadelphia, PA Driving: Weekly Mileage: 250-350 per week, 50-70 miles per day. (All mileage during the day to work locations are...

In Person

Desktop Support Analyst

  • Beacon Hill Staffing Group
  • Wayne, PA (24 miles from Wilmington, DE)
  • 8 days ago
  • Wayne, PA (24 miles from Wilmington, DE)
  • 8 days ago

To Apply for this Job Click Here Location: 5 days/week on site in Wayne, PA Duration: 4-6+ month contract We are seeking a Desktop Support Technician with experience supporting Windows 11...

In Person

IT Support Intern

  • WuXi AppTec
  • Middletown, DE (18 miles from Wilmington, DE)
  • 12 days ago
  • Middletown, DE (18 miles from Wilmington, DE)
  • 12 days ago

Knowledge & Skills Operating Systems: Basic knowledge of Windows 10/11 and Microsoft Office 365 applications. Hardware: Fundamental understanding of PC hardware and printer troubleshooting/repair....

In Person Internship

IT/AV Support Engineer

  • Sky Systems, Inc. (SkySys)
  • Malvern, PA (22 miles from Wilmington, DE)
  • 14 days ago
  • Malvern, PA (22 miles from Wilmington, DE)
  • 14 days ago

JOB DESCRIPTION Job Title: AV Technician Job Type: Dispatch/ on need basis Location: Malvern, PA Long term contract Role Overview The L1 + AV Technician will provide onsite support for desktops,...

In Person

Desktop Support Specialist

  • Stefanini Group
  • Wilmington, DE
  • 14 days ago
  • Wilmington, DE
  • 14 days ago

Stefanini Group is hiring! Stefanini is looking for Desktop Support Specialist in Wilmington, DE (Onsite) For quick Apply, please reach out to Sahnaj Pervin- call: ... / email: ... Work Hours: M-F...

In Person

IT Support Associate II , Ops Tech Solutions (OTS)

  • Amazon
  • West Deptford, NJ (17 miles from Wilmington, DE)
  • 14 days ago
  • West Deptford, NJ (17 miles from Wilmington, DE)
  • 14 days ago

systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...

In Person

School Building Technology Assistant - Elementary

  • Elementary
  • Havertown, PA (20 miles from Wilmington, DE)
  • 15 days ago
  • Havertown, PA (20 miles from Wilmington, DE)
  • 15 days ago

School Building Technology Assistant - Elementary Haverford Township School District Elementary - Havertown, Pennsylvania This job is also posted in Haverford Township School District Job Details...

In Person

Demographic Data for Wilmington, DE

Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.

Local
National
219,956
9,407
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
QA
SDI Service Desk Analyst - SDA
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and constantly evolving,...
Udacity
Data Analyst Nanodegree Program
Clean up messy data, uncover patterns and insights, and communicate your findings. You'll start with an introduction to data analysis tools, including Jupyter Notebook, NumPy, pandas, and...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Analyst Jobs in Wilmington, DE

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Wilmington, DE offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.2%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Wilmington, DE
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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