Help Desk Analyst Jobs in Wilmington, DE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment Configuring, administering and updating Windows, MAC, Linux operating systems...
Customer Support Engineer I - Philadelphia
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
Overview Why We Need Your Talents: As a Customer Support Engineer I, you are the first point of contact for all issues reported by both external and internal customers. This position requires...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 1 day ago
Must Have Technical/Functional Skills Cisco certifications are required. Minimum of 5 years experience with Palo Alto NGFW. Minimum of 10 years network engineering experience. Must align with...
Demond May referred Cynde Pritchard from the IT internship program to join the team at the City of Wilmington at 18.50 an hour
Application Support Analyst/Education
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 2 days ago
A local educational institute is looking to hire an Application Support Analyst to manage and support their educational systems. They are looking for someone to manage, configure, and maintain...
Assistant Vice President, Customer Experience & IT Support
- Villanova, PA (23 miles from Wilmington, DE)
- 2 days ago
- Villanova, PA (23 miles from Wilmington, DE)
- 2 days ago
Posting Number: 20254388S Position Title: Assistant Vice President, Customer Experience & IT Support Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants...
Troubleshooting informatica mapping, transformation components; Must have Unix command level experience; A solid understanding of SQL, relational database management system, data modeling, and normalization...
Epic Cupid-Radiant Support Specialist
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 3 days ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have the ability to...
- Woodbury Heights, NJ (20 miles from Wilmington, DE)
- 3 days ago
- Woodbury Heights, NJ (20 miles from Wilmington, DE)
- 3 days ago
Technical Skills: Proficiency in Windows operating systems, familiarity with MacOS, iOS, and ChromeOS.? Understanding of computer hardware components and peripherals.?...
Senior Sales Support Specialist
- West Chester, PA (19 miles from Wilmington, DE)
- 3 days ago
- West Chester, PA (19 miles from Wilmington, DE)
- 3 days ago
Job title Senior Sales Support Specialist Function Sales Enablement Sub function Sales Operations & Administration Category Experienced Analyst, Sales Operations & Administration (P5) Location...
Infrastructure Support Engineer - L3
- New Castle, DE (6 miles from Wilmington, DE)
- 3 days ago
- New Castle, DE (6 miles from Wilmington, DE)
- 3 days ago
I'm a recruiting consultant with Artech and I'm hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be...
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 4 days ago
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks....
Entry Level Banking Training Opportunity
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
- Philadelphia, PA (24 miles from Wilmington, DE)
- 5 days ago
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and...
Academic Computing Support Specialist
- Newark, DE (12 miles from Wilmington, DE)
- 6 days ago
- Newark, DE (12 miles from Wilmington, DE)
- 6 days ago
Proficiency in managing and troubleshooting Windows and macOS operating systems, as well as experience with Linux-based environments....
systems Excellent customer service and communication skills Ability to explain technical concepts to non-technical users Experience with ticketing systems and IT service management Proven ability to...
Demographic Data for Wilmington, DE
Moving to Wilmington, DE? Find some basic demographic data about Wilmington, DE below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Wilmington, DE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wilmington, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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