Help Desk Analyst Jobs in New Castle, DE
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Wilmington, DE (6 miles from New Castle, DE)
- 2 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 2 days ago
Demond May referred Cynde Pritchard from the IT internship program to join the team at the City of Wilmington at 18.50 an hour
Informatica & Tableau Support Engineer
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 3 days ago
Troubleshooting informatica mapping, transformation components; Must have Unix command level experience; A solid understanding of SQL, relational database management system, data modeling, and normalization...
Senior Sales Support Specialist
- West Chester, PA (24 miles from New Castle, DE)
- 3 days ago
- West Chester, PA (24 miles from New Castle, DE)
- 3 days ago
Job title Senior Sales Support Specialist Function Sales Enablement Sub function Sales Operations & Administration Category Experienced Analyst, Sales Operations & Administration (P5) Location...
I'm a recruiting consultant with Artech and I'm hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be...
Academic Computing Support Specialist
- Newark, DE (6 miles from New Castle, DE)
- 6 days ago
- Newark, DE (6 miles from New Castle, DE)
- 6 days ago
Proficiency in managing and troubleshooting Windows and macOS operating systems, as well as experience with Linux-based environments....
- Wilmington, DE (6 miles from New Castle, DE)
- 7 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 7 days ago
systems Excellent customer service and communication skills Ability to explain technical concepts to non-technical users Experience with ticketing systems and IT service management Proven ability to...
IT Service Desk Support Technician
- North East, MD (19 miles from New Castle, DE)
- 7 days ago
- North East, MD (19 miles from New Castle, DE)
- 7 days ago
Troubleshoot Windows & Mac application software and operating systems in order to diagnose and resolve problems....
- Newark, DE (6 miles from New Castle, DE)
- 8 days ago
- Newark, DE (6 miles from New Castle, DE)
- 8 days ago
Set-up equipment for employee use, performing or ensuring proper installation, including cables, operating systems, and appropriate software....
- Edgemoor, DE (10 miles from New Castle, DE)
- 8 days ago
- Edgemoor, DE (10 miles from New Castle, DE)
- 8 days ago
Company Details Company URL: Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key...
Technical Support Engineer - On Site - Newark, DE
- Newark, DE (6 miles from New Castle, DE)
- 9 days ago
- Newark, DE (6 miles from New Castle, DE)
- 9 days ago
Technical Support Engineer - On Site - ark, DE Sartorius North America life insurance, sick time United States, Delaware, ark Jun 03, 2025 As the Technical Support Engineer, you will perform...
Desktop Support Installation Technician
- Wilmington, DE (6 miles from New Castle, DE)
- 10 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 10 days ago
Desktop Support Installation Technician Job#: 2076946 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver...
- Newark, DE (6 miles from New Castle, DE)
- 16 days ago
- Newark, DE (6 miles from New Castle, DE)
- 16 days ago
While some experience in customer service and help desk support would be advantageous, a positive, solutions-oriented approach and customer focus are what will really drive your success....
Senior Technology Support Engineer
- Newark, DE (6 miles from New Castle, DE)
- 19 days ago
- Newark, DE (6 miles from New Castle, DE)
- 19 days ago
This role also emphasizes secure, compliant application development and lifecycle management. Position Duties: Design, develop, and deploy solutions using Microsoft Power Platform technologies....
Accounting Service Desk Specialist - R2025-1107_5-8977
- Wilmington, DE (6 miles from New Castle, DE)
- 20 days ago
- Wilmington, DE (6 miles from New Castle, DE)
- 20 days ago
Accounting Service Desk Specialist - R2025-1107_5-8977 at DLA Piper LLP (US) in Wilmington, Delaware, United States Job Description DLA Piper is, at its core, bold, exceptional, collaborative and...
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Wage Range: The hourly rate for this...
Demographic Data for New Castle, DE
Moving to New Castle, DE? Find some basic demographic data about New Castle, DE below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in New Castle, DE
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in New Castle, DE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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