Application Support Analyst

Application Support Analyst

Application Development

Hartford, Connecticut

Contract

Apr 15, 2026

Application Support Analyst (Hybrid)

Primary Location: Hartford, Connecticut

V-Soft Consulting is currently hiring for an Application Support Analyst for our premier client in Hartford, Connecticut.

WHAT YOU'LL DO:

Job Responsibilities:

Deliverables:

End-user technical support responses and resolutions.

Issue triage, documentation, and tracking in Azure DevOps and JIRA.

UAT support for Salesforce and Single-Entry Portal releases.

User support guides, knowledge base entries, or process documentation as needed.

Work will be ongoing throughout the engagement, supporting bi-weekly or monthly release cycles.

Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single-Entry Portal rollout support.

Support tickets with troubleshooting notes.

Feedback documentation for enhancements and new portal features.

Successful fulfillment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from business stakeholders.

Contractor should demonstrate deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.

Responsibilities:

Provide technical support to end users of the provider portal, parent portal, and Single-Entry Portal.

Participate in agile ceremonies, backlog refinement, and release readiness discussions.

Assist technical analysts with enhancements, testing, and documentation.

Support UAT test cycles and portal validation activities.

Perform root cause analysis and collaborate with developers on bug resolution.

Maintain clear communication with stakeholders and users.

Interested?

Qualified candidates should send their resumes to ...

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.