Help Desk Analyst Jobs in Norwich, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Groton, CT (13 miles from Norwich, CT)
- 2 days ago
- Groton, CT (13 miles from Norwich, CT)
- 2 days ago
An Employer in the Groton, CT area is looking for a Desktop Engineer. This individual will act as the technical lead in a highly isolated and secured environment to provide daily support for...
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
- Groton, CT (13 miles from Norwich, CT)
- 6 days ago
- Groton, CT (13 miles from Norwich, CT)
- 6 days ago
BCforward is currently seeking a highly motivated IT Desktop Support Technician in Groton, CT. Position Title: IT Desktop Support Technician Location : Groton, CT Anticipated Start Date:...
- North Stonington, CT (12 miles from Norwich, CT)
- 30+ days ago
- North Stonington, CT (12 miles from Norwich, CT)
- 30+ days ago
Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary....
What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity....
IT Technical Support Specialist
- Old Saybrook, CT (22 miles from Norwich, CT)
- 30+ days ago
- Old Saybrook, CT (22 miles from Norwich, CT)
- 30+ days ago
Overview Tantor Media, an audiobook publisher in Old Saybrook, Connecticut, has an immediate opening for an experienced Technical Support Analyst to help with its growing IT needs. Tantor Media is...
Demographic Data for Norwich, CT
Moving to Norwich, CT? Find some basic demographic data about Norwich, CT below.
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Salary for Help Desk Analyst Jobs in Norwich, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Norwich, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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