Help Desk Analyst Jobs in North Stonington, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Indotronix International Corporation
- Groton, CT (11 miles from North Stonington, CT)
- 13 days ago
- Groton, CT (11 miles from North Stonington, CT)
- 13 days ago
Back to Job Board share Print Desktop Technician Groton, Connecticut, United States | Posted: 5/15/2026 Apply Now Indotronix is an Equal Opportunity Employer. All qualified applicants will receive...
In PersonHelp Desk Support Specialist-ON SITE
- Judge Group, Inc.
- West Greenwich, RI (15 miles from North Stonington, CT)
- 21 days ago
- West Greenwich, RI (15 miles from North Stonington, CT)
- 21 days ago
Desk support Must have basic knowledge of/ skills in computers and operating systems technologies, Microsoft applications and how they impact users Experience supporting Microsoft O365 and Active Directory...
In Person- Cianbro Corporation
- North Stonington, CT
- 30+ days ago
- North Stonington, CT
- 30+ days ago
The IT Field Support Technician provides technical support for end users and IT infrastructure across multiple locations. This role is responsible for installing, maintaining, troubleshooting, and...
In PersonSenior Engineering Support Specialist
- General Dynamics
- Groton, CT (11 miles from North Stonington, CT)
- 30+ days ago
- Groton, CT (11 miles from North Stonington, CT)
- 30+ days ago
Basic Qualifications Requires a Bachelors or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 2+ years...
Hybrid- TEKsystems
- New London, CT (14 miles from North Stonington, CT)
- 30+ days ago
- New London, CT (14 miles from North Stonington, CT)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonLevel 1 Help Desk Support Technician
- Custom Computer Specialists, Inc.
- Hampton, CT (22 miles from North Stonington, CT)
- 60+ days ago
- Hampton, CT (22 miles from North Stonington, CT)
- 60+ days ago
Experience with various operating systems (Windows, macOS, etc.) and their administration....
In PersonDemographic Data for North Stonington, CT
Moving to North Stonington, CT? Find some basic demographic data about North Stonington, CT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in North Stonington, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in North Stonington, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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