Help Desk Analyst Jobs in Hartford, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Farmington, CT (9 miles from Hartford, CT)
- 6 hours ago
- Farmington, CT (9 miles from Hartford, CT)
- 6 hours ago
Helpdesk Technical Support The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Farmington, CT (9 miles from Hartford, CT)
- 3 days ago
- Farmington, CT (9 miles from Hartford, CT)
- 3 days ago
Desktop Support Specialist (part of Tokio Marine Group) 3.3 3.3 out of 5 stars Farmington, CT Desktop Support Specialist Can you explain complicated technical information to the non-technical end...
Job ID Number** R5512 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As the Infrastructure and Desktop Support Consultant, you will be responsible for managing and...
Library & Information Technology Assistant
- New Britain, CT (10 miles from Hartford, CT)
- 8 days ago
- New Britain, CT (10 miles from Hartford, CT)
- 8 days ago
EMSW Postdoctoral Research Fellow Virginia Commonwealth University Richmond, VA Full-time Research & Development Posted on June 01, 2025 Position Responsibilities: At VCU, we Make it Real through...
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
Experience with desktop and server operating systems, including windows 10, and Server 2019 Basic experience administering Windows 2019 Active Directory....
Job#: 2076896 Job Description: Position: Desktop Support Location: Onsite; Hartford, CT Duration: 6+ month contract to hire Pay Rate: $18-22/hr For applicants who are interested in this...
University Assistant (UA) - Information Technology Technical Support
- New Britain, CT (10 miles from Hartford, CT)
- 11 days ago
- New Britain, CT (10 miles from Hartford, CT)
- 11 days ago
University Assistant (UA) - Information Technology Technical Support Employer Central Connecticut State University Location Britain, Connecticut, United States Salary Competitive Salary Date...
- Plantsville, CT (18 miles from Hartford, CT)
- 15 days ago
- Plantsville, CT (18 miles from Hartford, CT)
- 15 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- East Hartford, CT (2 miles from Hartford, CT)
- 16 days ago
- East Hartford, CT (2 miles from Hartford, CT)
- 16 days ago
Perform level 1 help desk support, including diagnosis, testing, and repair of hardware and software issues....
Technical Support, Medical Imaging (HL7 and DICOM)
- Hartford, CT
- 16 days ago
- Hartford, CT
- 16 days ago
Position Overview** The Technical Support Engineer, MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed...
- Southington, CT (16 miles from Hartford, CT)
- 16 days ago
- Southington, CT (16 miles from Hartford, CT)
- 16 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- Wallingford, CT (23 miles from Hartford, CT)
- 20 days ago
- Wallingford, CT (23 miles from Hartford, CT)
- 20 days ago
Position Overview: The Technical Support Specialist provides front-line technology support to faculty, staff, and students in a dynamic 9-12 educational setting. This position is responsible for...
Demographic Data for Hartford, CT
Moving to Hartford, CT? Find some basic demographic data about Hartford, CT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Hartford, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hartford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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