Help Desk Analyst Jobs in Hartford, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Wallingford, CT (23 miles from Hartford, CT)
- 1 day ago
- Wallingford, CT (23 miles from Hartford, CT)
- 1 day ago
Handles problems that the first-tier of help desk support is unable to resolve. Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up....
- Vernon, CT (10 miles from Hartford, CT)
- 1 day ago
- Vernon, CT (10 miles from Hartford, CT)
- 1 day ago
Receives telephone calls and e-mails from users with computer software and hardware problems, or inquiries on how to use specific software, electronic mail or operating systems; responds to user requests...
- East Hartford, CT (2 miles from Hartford, CT)
- 3 days ago
- East Hartford, CT (2 miles from Hartford, CT)
- 3 days ago
. • Subject matter expert for current Windows, Linux, Mac, Android, and iOS operating systems and software including Client Office Suite, Outlook, Full Disk Encryption, VPN, and other common commercial...
- Farmington, CT (9 miles from Hartford, CT)
- 4 days ago
- Farmington, CT (9 miles from Hartford, CT)
- 4 days ago
Desktop Support Specialist Can you explain complicated technical information to the non-technical end user in a clear and concise manner? If you have strong communication skills, are currently...
- Glastonbury, CT (8 miles from Hartford, CT)
- 4 days ago
- Glastonbury, CT (8 miles from Hartford, CT)
- 4 days ago
Tier 1 Helpdesk Technician Discipline Administration CT Apply Now Location: Glastonbury, CT (in-office role, with occasional travel to branch offices in MA, NH, RI, or FL) Schedule: Full-time, 40...
Library & Information Technology Assistant
- Middletown, CT (16 miles from Hartford, CT)
- 4 days ago
- Middletown, CT (16 miles from Hartford, CT)
- 4 days ago
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
Library Technical Support Specialist
- Bristol, CT (16 miles from Hartford, CT)
- 5 days ago
- Bristol, CT (16 miles from Hartford, CT)
- 5 days ago
Expert knowledge of database software, internet software, spreadsheet software, word processing software; and of all Windows Operating systems. A+ Certification preferred....
Junior Customer Support Engineer in MA
- Windsor, CT (4 miles from Hartford, CT)
- 6 days ago
- Windsor, CT (4 miles from Hartford, CT)
- 6 days ago
Basic knowledge and ability to troubleshoot currently supported Windows operating systems (servers and clients)....
- Bloomfield, CT (6 miles from Hartford, CT)
- 7 days ago
- Bloomfield, CT (6 miles from Hartford, CT)
- 7 days ago
computers and operating systems....
Technical Support Specialist (Onsite)
- East Hartford, CT (2 miles from Hartford, CT)
- 7 days ago
- East Hartford, CT (2 miles from Hartford, CT)
- 7 days ago
Date Posted: 2025-08-04 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA Position Role Type: Onsite U.S. Citizen, U.S. Person, or...
- Windsor, CT (4 miles from Hartford, CT)
- 8 days ago
- Windsor, CT (4 miles from Hartford, CT)
- 8 days ago
The Senior Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and...
Job Details. Provide day-to-day support and troubleshooting for MES applications in a manufacturing environment. - Monitor transactions and system health to proactively identify and resolve...
- West Hartford, CT (5 miles from Hartford, CT)
- 11 days ago
- West Hartford, CT (5 miles from Hartford, CT)
- 11 days ago
Help Desk Technician Job Details Job Location W Hartford - West Hartford, CT Position Type Full Time Education Level High School Salary Range $25.00 - $28.00 Hourly Travel Percentage None Job...
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
- Longmeadow, MA (19 miles from Hartford, CT)
- 14 days ago
- Longmeadow, MA (19 miles from Hartford, CT)
- 14 days ago
Job Description: The Help Desk Support Technician provides comprehensive technical support to Bay Path University and Cambridge College's academic and administrative community....
Demographic Data for Hartford, CT
Moving to Hartford, CT? Find some basic demographic data about Hartford, CT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Hartford, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Hartford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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