Help Desk Analyst Jobs in Danielson, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Providence, RI (22 miles from Danielson, CT)
- 22 hours ago
- Providence, RI (22 miles from Danielson, CT)
- 22 hours ago
Current Network and Operating System Certifications strongly preferred....
- Providence, RI (22 miles from Danielson, CT)
- 1 day ago
- Providence, RI (22 miles from Danielson, CT)
- 1 day ago
Illustrative Examples of Work Performed Duties and responsibilities include but are not limited to: Troubleshoot and implement fixes and workarounds for PC's, laptops, and other mobile devices to...
Library & Information Technology Assistant
- Norwich, CT (20 miles from Danielson, CT)
- 4 days ago
- Norwich, CT (20 miles from Danielson, CT)
- 4 days ago
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
- Providence, RI (22 miles from Danielson, CT)
- 26 days ago
- Providence, RI (22 miles from Danielson, CT)
- 26 days ago
Must be team orientated, have a strong service orientation, and possess strong oral and written communication skills. Ability to prioritize and multi-task effectively while working in a fast-paced...
- Smithfield, RI (18 miles from Danielson, CT)
- 30+ days ago
- Smithfield, RI (18 miles from Danielson, CT)
- 30+ days ago
databases (Oracle and SQL Server) You bring experience with Source Control Systems such as GIT You bring an understanding of Micro-services Architecture and domain driven design patterns You have experience...
- North Stonington, CT (21 miles from Danielson, CT)
- 30+ days ago
- North Stonington, CT (21 miles from Danielson, CT)
- 30+ days ago
Perform testing and diagnosis, working closely with IT Business Systems Analysts (BSA) and Application Development teams as necessary....
Computer Technician in Norwich, CT
- Norwich, CT (20 miles from Danielson, CT)
- 30+ days ago
- Norwich, CT (20 miles from Danielson, CT)
- 30+ days ago
What success looks like in this role: Provides the full range of Field Engineering support for an assigned base of large / complex clients. Takes complete ownership of onsite service activity....
Level II Linux Service Desk Technician
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
systems, Microsoft Office, and other productivity software....
- Cranston, RI (23 miles from Danielson, CT)
- 45+ days ago
- Cranston, RI (23 miles from Danielson, CT)
- 45+ days ago
Primary responsibility is responding to internal and external customer questions and problems Provide levels 1 through 2 technical product support General usage and how to instructions Advanced...
Senior Technical Support Specialist
- Uxbridge, MA (22 miles from Danielson, CT)
- 45+ days ago
- Uxbridge, MA (22 miles from Danielson, CT)
- 45+ days ago
systems, software, and hardware....
Business and IT Operations Analyst
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
- Providence, RI (22 miles from Danielson, CT)
- 45+ days ago
Knowledge of operating systems, networking, and cloud-based tools (e.g., Microsoft 365, Google Workspace)....
Demographic Data for Danielson, CT
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Salary for Help Desk Analyst Jobs in Danielson, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Danielson, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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