Help Desk Analyst Jobs in Danbury, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Proficient with all Windows operating systems. Must have at least intermediate skills with Microsoft Office Professional Suite. Healthcare IT Experience is preferred....
Remote- Ability Beyond Disability
- Bethel, CT (4 miles from Danbury, CT)
- 11 days ago
- Bethel, CT (4 miles from Danbury, CT)
- 11 days ago
Temp-To-Hire IT Help Desk Support ($ 22.28 / Hour | On-Site, Bethel, CT | M-F 8A-5P) Temporary position with potential for permanent hire!...
In Person TemporaryTechnical Support Intern (BTS)
- Save the Children
- Fairfield, CT (17 miles from Danbury, CT)
- 12 days ago
- Fairfield, CT (17 miles from Danbury, CT)
- 12 days ago
Save the Children For over 100 years, Save the Children has been fighting for the rights of children. The right to a healthy start in life. To have access to education. To be in a safe...
Remote InternshipTechnical Support Professional
- IBM Corporation
- Armonk, NY (21 miles from Danbury, CT)
- 12 days ago
- Armonk, NY (21 miles from Danbury, CT)
- 12 days ago
Your role and responsibilities Technical Support Professional, IBM Corporation, Armonk, NY and various unanticipated client sites throughout the US (Up to 100% telecommuting permitted):...
In PersonITS Help Desk Student Representative
- Pace University
- Pleasantville, NY (24 miles from Danbury, CT)
- 16 days ago
- Pleasantville, NY (24 miles from Danbury, CT)
- 16 days ago
The ITS Help Desk Student Representatives primary job functions will be performed in the ITS Help Desk and 311 Call Center and will involve providing great customer service and technical support...
In Person Part TimeSenior Desktop Support AnalystEngineer
- Cognizant Technology Solutions
- Stamford, CT (22 miles from Danbury, CT)
- 18 days ago
- Stamford, CT (22 miles from Danbury, CT)
- 18 days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Ability to troubleshoot hardware and software...
In PersonSenior Desktop Support Analyst/Engineer
- Cognizant
- Stamford, CT (22 miles from Danbury, CT)
- 19 days ago
- Stamford, CT (22 miles from Danbury, CT)
- 19 days ago
Strong technical knowledge of desktop operating systems and software applications Experience providing deskside support to end-users in a corporate environment Ability to troubleshoot hardware and software...
Remote- Cognizant Technology Solutions
- Stamford, CT (22 miles from Danbury, CT)
- 19 days ago
- Stamford, CT (22 miles from Danbury, CT)
- 19 days ago
About the role As a Desktop Analyst, you will make an impact by providing direct technical assistance to end users, ensuring the smooth operation of hardware, software, and IT systems across the...
In PersonSr. Technical Support Specialist, Executive Support & Conferencing
- Gartner
- Stamford, CT (22 miles from Danbury, CT)
- 22 days ago
- Stamford, CT (22 miles from Danbury, CT)
- 22 days ago
About this role: We are looking for a Sr. Technical Support Specialist who views IT through the lens of customer service and associate experience. You aren't just fixing laptops; you are...
HybridEnd User Services (IT Support) Analyst
- Graham Capital Management
- Norwalk, CT (17 miles from Danbury, CT)
- 27 days ago
- Norwalk, CT (17 miles from Danbury, CT)
- 27 days ago
Description Graham Capital Management, L.P. is seeking a mid-level IT analyst to join the firm's tech-support help desk team. The analyst will sit on the trading floor and provide operational...
In PersonIT Support & Network Operations Analyst
- CORSERVA, INC.
- Trumbull, CT (15 miles from Danbury, CT)
- 30+ days ago
- Trumbull, CT (15 miles from Danbury, CT)
- 30+ days ago
At Corserva, we specialize in delivering comprehensive IT solutions, including managed services, cybersecurity, cloud computing, and software development, tailored to meet enterprise and...
In PersonService Desk Technician - Analyst
- icapitalnetwork
- Stamford, CT (22 miles from Danbury, CT)
- 30+ days ago
- Stamford, CT (22 miles from Danbury, CT)
- 30+ days ago
About the Role iCapital is looking to hire a Service Desk Analyst to join the Corporate Technology team. This role serves as the first point of contact for end users seeking technical assistance...
RemoteIT HelpDesk Assistant SUMMER Part Time
- Town of Fairfield
- Fairfield, CT (17 miles from Danbury, CT)
- 30+ days ago
- Fairfield, CT (17 miles from Danbury, CT)
- 30+ days ago
Assists IT HelpDesk Technician installing and supporting desktop computers and applications, and telephones throughout Town offices and buildings. Seasonal Summer June through August Unboxing...
In Person Part TimeBuilding Material Technical Support Representative
- Laticrete
- Bethany, CT (24 miles from Danbury, CT)
- 30+ days ago
- Bethany, CT (24 miles from Danbury, CT)
- 30+ days ago
Classification: Salary Job Description: Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At...
In PersonDemographic Data for Danbury, CT
Moving to Danbury, CT? Find some basic demographic data about Danbury, CT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Danbury, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Danbury, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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