Help Desk Analyst Jobs in Branford, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Hamden, CT (9 miles from Branford, CT)
- 23 hours ago
- Hamden, CT (9 miles from Branford, CT)
- 23 hours ago
systems Demonstrated knowledge of public schools and their computer applications desirable Such alternatives to the above qualifications as the Superintendent or the Board may find appropriate and...
- Wallingford, CT (12 miles from Branford, CT)
- 1 day ago
- Wallingford, CT (12 miles from Branford, CT)
- 1 day ago
Handles problems that the first-tier of help desk support is unable to resolve. Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up....
Library & Information Technology Assistant
- Bridgeport, CT (22 miles from Branford, CT)
- 4 days ago
- Bridgeport, CT (22 miles from Branford, CT)
- 4 days ago
Details: The CT State Community College is developing a pool of applicants for potential part-time Library & Information Technology Assistant positions. (Up to 17 hours per week). These positions...
- Shelton, CT (17 miles from Branford, CT)
- 7 days ago
- Shelton, CT (17 miles from Branford, CT)
- 7 days ago
Desktop Support Analyst Job Location\: (Onsite) Shelton, CT Job description\: Capgemini is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to...
- New Haven, CT (7 miles from Branford, CT)
- 10 days ago
- New Haven, CT (7 miles from Branford, CT)
- 10 days ago
Perform proactive site visits, maintain system inventories, and ensure all software and operating systems are up to date....
Network Specialist - Desktop Support
- Shelton, CT (17 miles from Branford, CT)
- 22 days ago
- Shelton, CT (17 miles from Branford, CT)
- 22 days ago
Strong knowledge of Windows and IOS operating systems. Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus....
- Shelton, CT (17 miles from Branford, CT)
- 22 days ago
- Shelton, CT (17 miles from Branford, CT)
- 22 days ago
Are you in your final year of a Computer Science or related degree and ready to get your foot in the door at a company that's doing work that actually matters? Sectra is hiring part-time Technical...
Data Center Server Hardware Support Technician
- Trumbull, CT (21 miles from Branford, CT)
- 30+ days ago
- Trumbull, CT (21 miles from Branford, CT)
- 30+ days ago
About Corserva, Inc. Corserva is a leading U.S.-based IT managed service provider that delivers secure, scalable, and high-performance technology solutions to enterprise clients across various...
IT Technical Support Specialist
- Old Saybrook, CT (21 miles from Branford, CT)
- 30+ days ago
- Old Saybrook, CT (21 miles from Branford, CT)
- 30+ days ago
Overview Tantor Media, an audiobook publisher in Old Saybrook, Connecticut, has an immediate opening for an experienced Technical Support Analyst to help with its growing IT needs. Tantor Media is...
- Southington, CT (22 miles from Branford, CT)
- 90+ days ago
- Southington, CT (22 miles from Branford, CT)
- 90+ days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
IT Support & Network Operations Analyst
- Trumbull, CT (21 miles from Branford, CT)
- 90+ days ago
- Trumbull, CT (21 miles from Branford, CT)
- 90+ days ago
Utilize imaging tools to deploy operating systems, applications, and configurations to new or reimaged devices....
IT Support Assistant - Central Office - Volunteer Staff
- Branford, CT
- 90+ days ago
- Branford, CT
- 90+ days ago
Competencies: Technical Acumen: Strong understanding of Windows/Mac operating systems, networking basics, and software like Microsoft 365....
Demographic Data for Branford, CT
Moving to Branford, CT? Find some basic demographic data about Branford, CT below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Branford, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Branford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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