Help Desk Analyst Jobs in Branford, CT
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Information Technology Support Specialist
- New Haven, CT (7 miles from Branford, CT)
- 2 days ago
- New Haven, CT (7 miles from Branford, CT)
- 2 days ago
Inbox Health is looking for a detail-oriented and technically skilled IT Analyst to support our IT operations team. This role involves providing hands-on L1-L3 technical support, maintaining...
- New Haven, CT (7 miles from Branford, CT)
- 3 days ago
- New Haven, CT (7 miles from Branford, CT)
- 3 days ago
Job#: 2075684 Job Description: Position: Help Desk Support Tech Location: Hybrid; New Haven, CT Duration: 6+ month contract Rate: $20-25/hr based on experience For applicants who are interested in this...
Network Specialist - Desktop Support
- Shelton, CT (17 miles from Branford, CT)
- 4 days ago
- Shelton, CT (17 miles from Branford, CT)
- 4 days ago
Strong knowledge of Windows and IOS operating systems. Proficiency in Active Directory account management. Familiarity with healthcare systems is a plus....
- Bridgeport, CT (22 miles from Branford, CT)
- 9 days ago
- Bridgeport, CT (22 miles from Branford, CT)
- 9 days ago
Must Have Technical/Functional Skills English and Spanish speaking Roles & Responsibilities The Help Desk Support Technician provides support to end users for computer, application, system, device,...
- Plantsville, CT (21 miles from Branford, CT)
- 15 days ago
- Plantsville, CT (21 miles from Branford, CT)
- 15 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- New Haven, CT (7 miles from Branford, CT)
- 16 days ago
- New Haven, CT (7 miles from Branford, CT)
- 16 days ago
Apply Job Type Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air...
- Southington, CT (22 miles from Branford, CT)
- 16 days ago
- Southington, CT (22 miles from Branford, CT)
- 16 days ago
Strong communication skills and exceptional customer service orientation Knowledge and experience with a variety of desktop operating systems, including Windows and macOS Experience with a wide range...
- Wallingford, CT (12 miles from Branford, CT)
- 20 days ago
- Wallingford, CT (12 miles from Branford, CT)
- 20 days ago
Position Overview: The Technical Support Specialist provides front-line technology support to faculty, staff, and students in a dynamic 9-12 educational setting. This position is responsible for...
IT Support Technician 2, HSIT Yale University
- New Haven, CT (7 miles from Branford, CT)
- 24 days ago
- New Haven, CT (7 miles from Branford, CT)
- 24 days ago
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
- Guilford, CT (6 miles from Branford, CT)
- 24 days ago
- Guilford, CT (6 miles from Branford, CT)
- 24 days ago
databases (Oracle Database, SQL or Crystal Reports) is required....
Senior Technical Support Specialist
- Wallingford, CT (12 miles from Branford, CT)
- 25 days ago
- Wallingford, CT (12 miles from Branford, CT)
- 25 days ago
Key Responsibilities: Technical Leadership & Escalation Support Serve as the senior technician for escalated Help Desk tickets requiring advanced troubleshooting or specialized knowledge. Provide...
- New Haven, CT (7 miles from Branford, CT)
- 25 days ago
- New Haven, CT (7 miles from Branford, CT)
- 25 days ago
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date. 4....
- Northford, CT (6 miles from Branford, CT)
- 28 days ago
- Northford, CT (6 miles from Branford, CT)
- 28 days ago
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including...
- New Haven, CT (7 miles from Branford, CT)
- 30+ days ago
- New Haven, CT (7 miles from Branford, CT)
- 30+ days ago
Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up to date....
IT Support & Network Operations Analyst
- Trumbull, CT (21 miles from Branford, CT)
- 30+ days ago
- Trumbull, CT (21 miles from Branford, CT)
- 30+ days ago
Utilize imaging tools to deploy operating systems, applications, and configurations to new or reimaged devices....
Demographic Data for Branford, CT
Moving to Branford, CT? Find some basic demographic data about Branford, CT below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Branford, CT
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Branford, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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