Help Desk Analyst Jobs in Colorado Springs, CO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job Opportunity for Service Desk Technician with our Federal Client
- Colorado Springs, CO
- 6 hours ago
- Colorado Springs, CO
- 6 hours ago
Hello, My name is Anubhav and I'm a recruiter at Artech. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that...
Position Summary IT Help Desk Technician will provide Tier II technical support to end-user who require assistance at the workstation or docking stations, and perform troubleshooting and repair...
Technical Support Analyst - Cloud Database Performance
- Colorado Springs, CO
- 4 days ago
- Colorado Springs, CO
- 4 days ago
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
Biomedical Equipment Support Specialist
- Colorado Springs, CO
- 4 days ago
- Colorado Springs, CO
- 4 days ago
Microsoft Office, Windows operating systems & McAfee 5) Skill in documenting all services provided in support of medical equipment & clinical systems in computerized maintenance management system 6)...
Desk Support for the Manitou Alarm, SIMS and Phoenix monitoring applications and related products Assist other support representatives as needed Document Customer interaction using the Companys Salesforce...
Remote WorkTelecommunications/Hardware Technician - DoD
- Colorado Springs, CO
- 6 days ago
- Colorado Springs, CO
- 6 days ago
INNOVIM is seeking Telecommunications/Hardware Technicians to support North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space...
Senior Specialist Technical Support Engineer (COMSATCOM)
- Colorado Springs, CO
- 6 days ago
- Colorado Springs, CO
- 6 days ago
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers mission and quest...
Junior Help Desk Specialist Take2 Consulting View Employer's ProfileFOLLOW EMPLOYER Yesterday Secret Entry Level (less than 2 yrs experience) IT - Support Colo Spgs, CO (ON/OFF-SITE) Compensation:...
Diagnose and resolve issues with Windows OS operating systems, Microsoft 365, Google workspace, Enterprise applications, and VPNs....
Strong knowledge of Windows operating systems and Office 365 or Google Workspace....
['Big Brand Tire & Service', '2.3', 'Tier 1 Desktop Support Technician', '', 'Colorado Springs, CO', '', '$25.00 - $28.00', '\xa0', 'Per Hour', '\xa0', '(Employer est.)'][]
Team Awareness Kit (TAK) Operations Support Specialist - Top Secret Clearance Required
- Colorado Springs, CO
- 15 days ago
- Colorado Springs, CO
- 15 days ago
This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)**** ***Because an active or interim DoD...
Description SAIC is seeking mid-level candidates to represent and operate Network, System Integration and Test Environment (NSITE) software as Field Support Engineers. Support typically involves...
Position Purpose & Summary The IT Help Desk Agent will handle incoming tier 1 technical help desk support for the IT department....
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
Demographic Data for Colorado Springs, CO
Moving to Colorado Springs, CO? Find some basic demographic data about Colorado Springs, CO below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Colorado Springs, CO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Colorado Springs, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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