Help Desk Analyst Jobs in Colorado Springs, CO
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Help Desk Tech - DAYS - TS/SCI w/Polygraph
- General Dynamics Information Technology
- Colorado Springs, CO
- 1 hour ago
- Colorado Springs, CO
- 1 hour ago
Desk Support, Troubleshooting Certifications: None Experience: 4 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician DAYS Transform technology into opportunity...
In PersonACE Account Service Desk Specialist (Tier 2 - ASD) Bilingual
- Chenega Corporation
- Colorado Springs, CO
- 22 hours ago
- Colorado Springs, CO
- 22 hours ago
Req ID: 40807 Summary ACE Account Service Desk Specialist (Tier 2 - ASD) Bilingual Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you...
In PersonTactical Communications Support Specialist Tier II
- Trace Systems
- Colorado Springs, CO
- 1 day ago
- Colorado Springs, CO
- 1 day ago
Job Overview Job Title: Tactical Communications Support Specialist Tier II Location: Colorado Springs, Colorado Job Responsibilities Trace Systems is seeking a Tactical Communications Support...
In PersonHelp Desk Specialist I Tier 1 Bilingual
- Chenega Corporation
- Colorado Springs, CO
- 1 day ago
- Colorado Springs, CO
- 1 day ago
Overview Help Desk Specialist I Tier 1 Bilingual Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where...
Remote- Chenega Corporation
- Colorado Springs, CO
- 1 day ago
- Colorado Springs, CO
- 1 day ago
Overview Help Desk Specialist I Tier 1 Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional...
Remote- Chenega Corporation
- Colorado Springs, CO
- 1 day ago
- Colorado Springs, CO
- 1 day ago
Overview Help Desk Specialist II Remote Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional...
In PersonHelp Desk Trainer- TS/SCI W/ POLY
- General Dynamics Information Technology
- Colorado Springs, CO
- 4 days ago
- Colorado Springs, CO
- 4 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family:...
In Person- Cripple Creek & Victor Mining Company
- Cripple Creek, CO (20 miles from Colorado Springs, CO)
- 5 days ago
- Cripple Creek, CO (20 miles from Colorado Springs, CO)
- 5 days ago
Who Are We? SSR Mining Inc. is an intermediate gold company with five producing assets located in the USA, Turkey, Canada, and Argentina, combined with a global pipeline of high-quality...
In Person- Abacus Technology
- Colorado Springs, CO
- 6 days ago
- Colorado Springs, CO
- 6 days ago
Overview Abacus Technology is seeking a Service Desk Technician to provide technical support for Space Operations Command at Peterson SFB. This is a full-time position. Responsibilities Provide...
In PersonTechnology Support Specialist IIV
- City of Fountain
- Fountain, CO (14 miles from Colorado Springs, CO)
- 6 days ago
- Fountain, CO (14 miles from Colorado Springs, CO)
- 6 days ago
Job Summary The Technology Support Specialist provides professional, customer-focused, Tier I and Tier II technical support to City staff through on-site, remote, and telephone assistance....
In PersonHelp Desk Analyst III - NISSC II
- Amentum
- Colorado Springs, CO
- 6 days ago
- Colorado Springs, CO
- 6 days ago
Position Title: Help Desk Analyst III Location: Colorado Springs, CO (Cheyenne Mtn....
In Person- SNI Technology
- Colorado Springs, CO
- 14 days ago
- Colorado Springs, CO
- 14 days ago
SNI Technology's client located in Colorado Springs, CO, is seeking to hire a talented Help Desk Technician for an exciting, full-time, 3-month contract-to-hire position. Please note this is a...
In PersonHelp Desk Technician - DAYS - TS/SCI W/ POLY
- General Dynamics Information Technology
- Colorado Springs, CO
- 14 days ago
- Colorado Springs, CO
- 14 days ago
Desk Support, IT Help Desk Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: HELP DESK TECHNICIAN SHIFT: DAYS - 0600 - 1400 DAYS: Mon-Fri...
In PersonHelp Desk Support Specialist R9040
- Chickasaw Nation Industries Inc.
- Colorado Springs, CO
- 17 days ago
- Colorado Springs, CO
- 17 days ago
Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests...
In PersonThe Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency....
In PersonDemographic Data for Colorado Springs, CO
Moving to Colorado Springs, CO? Find some basic demographic data about Colorado Springs, CO below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Colorado Springs, CO
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Colorado Springs, CO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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