Help Desk Analyst Jobs in Sunnyvale, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Staff Technical Support Engineer - White Glove
- ServiceNow
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 15 hours ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 15 hours ago
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company...
In Person- Lightmatter
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 2 days ago
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 2 days ago
Lightmatter is leading the revolution in AI data center infrastructure, enabling the next giant leaps in human progress. The company invented the world's first 3D-stacked photonics engine,...
In Person- Momentus Space LLC
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
OUR COMPANY As an early mover in the in-space transportation and infrastructure services, Momentus is at the forefront of the commercialization of space. With an experienced team of aerospace,...
In PersonStaff Technical Support Engineer (FortiSIEM)
- Fortinet Inc
- Sunnyvale, CA
- 3 days ago
- Sunnyvale, CA
- 3 days ago
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At...
In PersonIT Support & Operations Consultant V, Network/Telephony
- Kaiser Permanente
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 4 days ago
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 4 days ago
Job Summary: This role is responsible for supporting, maintaining, and optimizing data, reporting, and analytics capabilities across enterprise contact center platforms, including NICE CXone and...
In PersonIT Support & Operations Consultant IV - (Durational until end of 2028)
- Kaiser Permanente
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 4 days ago
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 4 days ago
This position supports the Inpatient Pharmacy Inventory Project (IPIP) within National Pharmacy Informatics, focusing on testing, environment management, and application support across enterprise...
In PersonApply now You have successfully copied the job share URL to clipboard! Job details Job Role Technology Consultant 1 Career Role Technology Analyst - US Work Location Sunnyvale, CA State / Region /...
In PersonCloud Onboarding and Support Engineer
- San Carlos, CA (15 miles from Sunnyvale, CA)
- 6 days ago
- San Carlos, CA (15 miles from Sunnyvale, CA)
- 6 days ago
Are you a client-facing IT professional ready to grow your career with a leading MSP/MSSP? At Hybridge, the leading Cloud IT MSP/MSSP/support provider for Venture Capital and Private Equity firms...
In PersonIT client, server, and network service delivery experience - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 2+ years of corporate setting Windows, Mac or Linux Operating...
In PersonIn the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below: Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate...
In Person- San Jose Evergreen Community College
- San Jose, CA (7 miles from Sunnyvale, CA)
- 7 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 7 days ago
Opportunity Type: CLASSIFIED EMPLOYMENT OPPORTUNITY Position Title: HELP DESK TECHNICIAN Posting Number: S2632 Close/First Review Date: 06/14/2026 Department: ITSS (Information Technology Support...
In PersonInfoSphere Optim Technical Support Professional
- IBM Corporation
- San Jose, CA (7 miles from Sunnyvale, CA)
- 8 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 8 days ago
Systems (Windows/Linux/UNIX); familiarity with Mainframe environment, especially z/OS is highly desirable Strong expertise in log analysis, trace interpretation, root-cause diagnosis, with the capability...
In PersonSenior Product Support Engineer - U.S. East
- DataVisor
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 8 days ago
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 8 days ago
About DataVisor: DataVisor is a next generation security company that utilizes industry leading technologies to detect fraudulent activity for financial transactions, mobile user acquisition,...
In Person- Replit
- Foster City, CA (17 miles from Sunnyvale, CA)
- 10 days ago
- Foster City, CA (17 miles from Sunnyvale, CA)
- 10 days ago
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by...
In Person- Sanmina SCI
- Newark, CA (9 miles from Sunnyvale, CA)
- 11 days ago
- Newark, CA (9 miles from Sunnyvale, CA)
- 11 days ago
Providing "help desk" support, resolving user problems with desktop applications, workstations, and peripheral equipment. Installing and maintaining application and desktop software products....
In PersonDemographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Sunnyvale, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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