Help Desk Analyst Jobs in Sunnyvale, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- San Jose, CA (7 miles from Sunnyvale, CA)
- 13 hours ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 13 hours ago
Introduction A career in IBM Software means youll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team...
Software Integration / Support Engineer
- Fremont, CA (12 miles from Sunnyvale, CA)
- 17 hours ago
- Fremont, CA (12 miles from Sunnyvale, CA)
- 17 hours ago
Software Integration / Support Engineer Title: Software Integration / Support Engineer Location: Fremont, CA Duration: 12+ Mos Summary: We are seeking a highly motivated Integration Engineer to...
Nice to have experience working with J2EE Application Servers and/or relational databases Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions...
InfoSphere Optim Technical Support Professional
- San Jose, CA (7 miles from Sunnyvale, CA)
- 22 hours ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Global Product Support Engineer 5
- Fremont, CA (12 miles from Sunnyvale, CA)
- 1 day ago
- Fremont, CA (12 miles from Sunnyvale, CA)
- 1 day ago
The group youll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance,...
Service Desk Specialist - SDS 25-28152
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 day ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 day ago
Job Title: Service Desk Specialist Location: San Jose, California Duration: 12 Months (Contract) Job Summary The Service Desk Specialist will provide front-line technical and customer support,...
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 1 day ago
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 1 day ago
Requirements: Minimum Required Skills and Knowledge: Sound knowledge and professional experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and...
AppleCare Pricing Analyst Sunnyvale, California, United States Corporate Functions Summary Posted: Jun 20, 2025 Weekly Hours: 40 Role Number: 20... Apple is where individual imaginations come...
Channel Service Planner - AppleCare (AI/ML experience)
- Sunnyvale, CA
- 2 days ago
- Sunnyvale, CA
- 2 days ago
Channel Service Planner - AppleCare (AI/ML experience) Sunnyvale, California, United States Operations and Supply Chain Summary Posted: Aug 07, 2025 Weekly Hours: 40 Role Number: 20... Imagine...
Technical Support Engineering Intern - Summer 2026
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 2 days ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 2 days ago
Who We Are Designed with simplicity in mind, Verkada's six product lines video security cameras, access control, environmental sensors, alarms, workplace, and intercoms provide unparalleled...
Support Engineer(only US Citizen And GC holder)
- San Jose, CA (7 miles from Sunnyvale, CA)
- 2 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 2 days ago
Company Description SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle...
IT Admin/System Administrator Technical Support Specialist
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
Job Title: IT Admin/System Administrator Location: San Jose, CA -95138 Duration:4 + Months Pay Range:$55- $60 Introduction Join our dynamic team as a key member of the IT Service Delivery West...
Sr Advanced Engineering Support Specialist (TS/SCI Clearance Required)
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
Operation and setup of computer networks, including operating systems (Microsoft Windows, Server, Linux), switches, and routers....
Engineering Support Specialist (TS/SCI Clearance Required)
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 3 days ago
Operation and setup of computer networks, including operating systems (Microsoft Windows, Server, Linux), switches, and routers....
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 4 days ago
- Palo Alto, CA (8 miles from Sunnyvale, CA)
- 4 days ago
Experience with current laptop/desktop operating systems, including Windows and macOS. Proficiency in Microsoft Office / Microsoft 365 applications and strong documentation skills....
Demographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Sunnyvale, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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