Help Desk Analyst Jobs in Sunnyvale, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 8 hours ago
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 8 hours ago
WORKSTATION PC TECHNICIAN - INT Location: Pleasanton, CA Type: Contract Job #83101 APR Consulting, Inc. has been engaged to identify a Workstation PC Technician Location: Pleasanton, CA 94588...
Technical Support Engineer - Eastern US Region (Remote)
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 9 hours ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 9 hours ago
Join Us in Securing the Networks of the Future Ordr is seeking a passionate and experienced Technical Support Engineer (TSE) to deliver world-class support to our customers and partners. In this...
Remote WorkWorkstation PC Technician - Pleasanton
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 9 hours ago
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 9 hours ago
Provide basic desktop and networking support, including knowledge of Windows operating systems, OS error conditions, IPConfig command, Active Directory, DHCP, DNS, and Group Policy....
Technical Support - Boss Revolution
- Campbell, CA (8 miles from Sunnyvale, CA)
- 9 hours ago
- Campbell, CA (8 miles from Sunnyvale, CA)
- 9 hours ago
Basic knowledge of networking principles and operating systems. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability....
IT Service Desk Analyst II (On-site) - Hayward, CA
- Hayward, CA (19 miles from Sunnyvale, CA)
- 1 day ago
- Hayward, CA (19 miles from Sunnyvale, CA)
- 1 day ago
Knowledge and experience in IT Support and Operations: End-user hardware, software, and operating systems (Windows XP, 7, 10) Troubleshooting and network related issues and protocols Mobile device support...
Oracle Analytics Support Engineer (US citizenship required)
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 2 days ago
- Pleasanton, CA (19 miles from Sunnyvale, CA)
- 2 days ago
Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework....
MSP L2 Remote Desktop Support Technician
- Fremont, CA (12 miles from Sunnyvale, CA)
- 3 days ago
- Fremont, CA (12 miles from Sunnyvale, CA)
- 3 days ago
Hello, I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP Support experience. I was wondering if you or someone you know is in the market...
Remote Work- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 3 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 3 days ago
Working knowledge of Windows, Mac, and Linux operating systems is highly desirable....
Technical Support Engineer (India) (Hybrid)
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 3 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 3 days ago
Ordr is looking for a passionate and experienced Technical Support Engineer (TSE) to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales...
Remote WorkSupport Services Representative
- Fremont, CA (12 miles from Sunnyvale, CA)
- 3 days ago
- Fremont, CA (12 miles from Sunnyvale, CA)
- 3 days ago
The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units. The...
Accounts Payable Helpdesk Analyst
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 4 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 4 days ago
One of Insight Global's clients is looking for an AP Help Desk Analyst to join their CS team....
- San Jose, CA (7 miles from Sunnyvale, CA)
- 5 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 5 days ago
systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired Debugging of customer code Experience with JavaScript, jQuery, HTML...
- San Jose, CA (7 miles from Sunnyvale, CA)
- 6 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 6 days ago
Our client, Bloom Energy, is seeking a Desktop Analyst to join their team. As a Desktop Analyst, you will be part of the IT Operations department supporting various teams across the organization....
Senior Technical Support Engineer Performance
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 6 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 6 days ago
Demonstrated ability to troubleshoot difficult technical issues Strong Experience with relational databases (e.g....
Senior Cloud Support Engineer - SQL
- Menlo Park, CA (10 miles from Sunnyvale, CA)
- 7 days ago
- Menlo Park, CA (10 miles from Sunnyvale, CA)
- 7 days ago
We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems...
Demographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Sunnyvale, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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