Help Desk Analyst Jobs in Sunnyvale, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Staff Product Support Engineer
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 hour ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 1 hour ago
Hands-on experience with Linux, Unix, and FreeBSD operating systems Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications What Will Make You Stand Out (Preferred...
- Dublin, CA (23 miles from Sunnyvale, CA)
- 14 hours ago
- Dublin, CA (23 miles from Sunnyvale, CA)
- 14 hours ago
Experience with electronics, mechanics, optics, personal computers, and basic operating systems (Windows 95/98/NT/XP). Knowledge of networking setups and protocols is preferred....
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 18 hours ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 18 hours ago
Company Description To comply with U.S. federal government requirements, U.S. citizenship is required for this position. (Working Hours 2:00 pm - 11:00 pm CT) Our Mission At Palo Alto Networks...
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 1 day ago
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 1 day ago
Responsibilities Google Workspace Administration : Manage and optimize our Google Workspace environment (e.g., user accounts, security, integrations) as our primary sysadmin. Networking : Design,...
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 1 day ago
- Mountain View, CA (2 miles from Sunnyvale, CA)
- 1 day ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 1 day ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 1 day ago
Competency in providing technical support in MS Operating Systems, Active Directory, Microsoft Office 365 applications, Workday, etc....
SAP IT Technical Support Day 1 Onsite Sunnyvale, CA / Austin, TX Hybrid - 3 days onsite / Week Long term contract Direct client opportunity No mid layer / No Implementation partners are Involved...
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 1 day ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 1 day ago
Technical Support Engineer This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications...
systems (iOS, Android) Diagnose and resolve hardware and software issues through remote support and desk-side visits Set up new employee workstations and perform equipment refreshes Maintain inventory...
ABOUT JOTFORM Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be...
Role: Tier 1 Help Desk Associate Position: 6 month; Contract Location: San Francisco, CA All candidates must be located in the San Francisco Bay Area to be considered Our San Francisco based...
Experience in any of technical support role, customer support, logistics, facilities management, data centers preferred but not required Comfort or experience working with mobile devices, mobile operating...
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 2 days ago
- Santa Clara, CA (4 miles from Sunnyvale, CA)
- 2 days ago
Desktop Support Technician Location: San Francisco, CA United States Job Type: Contract (3 days a week, 8 hours each) This position is not open to agencies. Summary of Position: The Desktop...
- San Jose, CA (7 miles from Sunnyvale, CA)
- 2 days ago
- San Jose, CA (7 miles from Sunnyvale, CA)
- 2 days ago
KOR/ENG Bilingual is REQUIRED for this role! Qualifications: Professional knowledge of fundamental operations of relevant software, hardware, and other equipment 5+ years of related IT Helpdesk...
Apple Genius - IT Support Technician
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 2 days ago
- San Mateo, CA (20 miles from Sunnyvale, CA)
- 2 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Demographic Data for Sunnyvale, CA
Moving to Sunnyvale, CA? Find some basic demographic data about Sunnyvale, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Sunnyvale, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sunnyvale, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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