Help Desk Analyst Jobs in California
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- TicketManager
- Calabasas, CA
- 10 days ago
- TicketManager
- Calabasas, CA
- 10 days ago
Patterns desirable Experience with MySQL or similar relational databases An understanding of JavaScript fundamentals including DOM manipulation Experience with AWS, GCP, or Azure Creative and efficient...
Introduction A career in IBM Software means youll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team...
Software Integration / Support Engineer Title: Software Integration / Support Engineer Location: Fremont, CA Duration: 12+ Mos Summary: We are seeking a highly motivated Integration Engineer to...
IT Site Support Specialist Location San Diego, California Job type ContractTemporary Salary $ 55 - $ 60 Hour Category AviationAerospace - ITTechnology PDS Tech Commercial Inc, is seeking...
Knowledge of computer operating systems and the networking environment. ? An understanding of networking (IP Addressing, DHCP, DNS, and basic network troubleshooting). ?...
Nice to have experience working with J2EE Application Servers and/or relational databases Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions...
This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity...
Advanced technical knowledge of computer software, operating systems, hardware, and networking Ability and desire to learn and maintain skills with emerging technologies related to IT standards and...
Comprehensive knowledge of PC operating systems, as well as networking and mail standards and supervision of help desk employees. Experience in help desk management in a multi-server environment....
The City of San Marcos is currently accepting qualified applications for the position of Part Time Fire/EMS Support Specialist with the San Marcos Fire Department. This administrative position...
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Technical Support Specialist (Software)
- San Bernardino, CA
- 15 hours ago
- San Bernardino, CA
- 15 hours ago
About SOVRA SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America. It offers...
Remote WorkKnowledge of computer operating systems and the networking environment.? An understanding of networking (IP Addressing, DHCP, DNS, and basic network troubleshooting).?...
- Berkeley, CA
- 20 hours ago
- Berkeley, CA
- 20 hours ago
Windows Systems Support Analyst (7309U), Library Administration - 80496 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels...
IGA Support Specialist University of Southern California (USC)
- Los Angeles, CA
- 20 hours ago
- Los Angeles, CA
- 20 hours ago
ABOUT THE DEPARTMENT The University of Southern California (USC) is advancing its cybersecurity posture with a renewed focus on resilience, cyber risk management, and threat-informed defense. As a...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in California
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »