Help Desk Analyst Jobs in California
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- TicketManager
- Calabasas, CA
- 10 days ago
- TicketManager
- Calabasas, CA
- 10 days ago
Live events are fun. Concerts, sporting events, festivals….we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and...
Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of...
Description The National Security Sector at Leidos has an opening for a Hardware Support Technician to support a clients requirements in a challenging and dynamic setting located at Vandenberg...
Temporary Desktop Support Analyst University of California Irvine
- Irvine, CA
- 2 hours ago
- Irvine, CA
- 2 hours ago
Independently configure, install, maintain and upgrade computers running the Windows or Macintosh Operating System....
(E) Performs standard adjustments in operating systems as required, according to District procedures....
Familiar with PCs, related software, and operating systems. Experience troubleshooting connectivity issues and conducting/troubleshooting system diagnostics....
Experience with electronics, mechanics, optics, personal computers, and basic operating systems (Windows 95/98/NT/XP). Knowledge of networking setups and protocols is preferred....
General Atomics (GA), and its affiliated companies, is one of the worlds leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft,...
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Remote WorkPerform installation and configuration of software including operating system, patches, and 3rd party products....
- Santa Clara, CA
- 12 hours ago
- Santa Clara, CA
- 12 hours ago
Company Description To comply with U.S. federal government requirements, U.S. citizenship is required for this position. (Working Hours 2:00 pm - 11:00 pm CT) Our Mission At Palo Alto Networks...
This is an onsite, part time role (20 hours per week). Are you a tech-savvy problem solver who thrives on helping others? The City of San Marcos is seeking a personable, knowledgeable, and...
Proficiency in Windows Desktop Operating Systems, MECM, WSUS, and scripting tools (PowerShell, VBScript). Experience with DoD STIGs, IAVA policies, and Army Golden Master standards....
Responsibilities Google Workspace Administration : Manage and optimize our Google Workspace environment (e.g., user accounts, security, integrations) as our primary sysadmin. Networking : Design,...
As a Technology Support Specialist at JPMorgan Chase within the Healthcare Payments, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in California
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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