Help Desk Analyst Jobs in Santa Rosa, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 1 day ago
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 1 day ago
Role: Tier 1 Help Desk Associate Position: 6 month; Contract Location: San Francisco, CA All candidates must be located in the San Francisco Bay Area to be considered Our San Francisco based...
Onsite Technical Support Representative
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 1 day ago
- Sonoma, CA (22 miles from Santa Rosa, CA)
- 1 day ago
ABOUT JOTFORM Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be...
Technical Support Engineer This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications...
Desktop Support Technician Location: San Francisco, CA United States Job Type: Contract (3 days a week, 8 hours each) This position is not open to agencies. Summary of Position: The Desktop...
systems (iOS, Android) Diagnose and resolve hardware and software issues through remote support and desk-side visits Set up new employee workstations and perform equipment refreshes Maintain inventory...
Lab Technician Duration: 6-month contract, Possible extension Location: 5 days a week onsite (1 De Haro, San Francisco) - "Dog Patch" area Samsara is seeking a highly motivated lab technician to...
About the Company - Our Investment Banking Client is looking for an experienced Desktop Support Analyst to join their team on a full-time basis. You'll be responsible for supporting 2 offices...
Demographic Data for Santa Rosa, CA
Moving to Santa Rosa, CA? Find some basic demographic data about Santa Rosa, CA below.
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Salary for Help Desk Analyst Jobs in Santa Rosa, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Santa Rosa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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