Help Desk Analyst Jobs in Santa Clara, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Computer Systems Support Engineer
- San Jose, CA (3 miles from Santa Clara, CA)
- 1 hour ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 1 hour ago
Must Have Technical/FunctionalSkills Hands-on experience developingforecasting models for demand planning, inventory optimization, andsupplier risk analysis. Strong proficiency in datawrangling,...
Desktop Support Technician (Refresh)
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 hours ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 hours ago
Insight Global is actively seeking multiple Desktop Support Technicians to provide crucial assistance a one of the largest hospitals in Northern California. This esteems healthcare client is...
Staff Product Support Engineer
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 hours ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 12 hours ago
Hands-on experience with Linux, Unix, and FreeBSD operating systems Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications What Will Make You Stand Out (Preferred...
- Santa Clara, CA
- 1 day ago
- Santa Clara, CA
- 1 day ago
Company Description To comply with U.S. federal government requirements, U.S. citizenship is required for this position. (Working Hours 2:00 pm - 11:00 pm CT) Our Mission At Palo Alto Networks...
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
Responsibilities Google Workspace Administration : Manage and optimize our Google Workspace environment (e.g., user accounts, security, integrations) as our primary sysadmin. Networking : Design,...
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
- Mountain View, CA (7 miles from Santa Clara, CA)
- 1 day ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
SAP IT Technical Support Day 1 Onsite Sunnyvale, CA / Austin, TX Hybrid - 3 days onsite / Week Long term contract Direct client opportunity No mid layer / No Implementation partners are Involved...
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
systems (iOS, Android) Diagnose and resolve hardware and software issues through remote support and desk-side visits Set up new employee workstations and perform equipment refreshes Maintain inventory...
Onsite Technical Support Representative
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
ABOUT JOTFORM Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be...
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
Role: Tier 1 Help Desk Associate Position: 6 month; Contract Location: San Francisco, CA All candidates must be located in the San Francisco Bay Area to be considered Our San Francisco based...
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
Technical Support Engineer This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications...
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
- Sunnyvale, CA (4 miles from Santa Clara, CA)
- 2 days ago
Experience in any of technical support role, customer support, logistics, facilities management, data centers preferred but not required Comfort or experience working with mobile devices, mobile operating...
Desktop Support Technician Location: San Francisco, CA United States Job Type: Contract (3 days a week, 8 hours each) This position is not open to agencies. Summary of Position: The Desktop...
- San Jose, CA (3 miles from Santa Clara, CA)
- 3 days ago
- San Jose, CA (3 miles from Santa Clara, CA)
- 3 days ago
KOR/ENG Bilingual is REQUIRED for this role! Qualifications: Professional knowledge of fundamental operations of relevant software, hardware, and other equipment 5+ years of related IT Helpdesk...
- Foster City, CA (22 miles from Santa Clara, CA)
- 3 days ago
- Foster City, CA (22 miles from Santa Clara, CA)
- 3 days ago
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy...
Demographic Data for Santa Clara, CA
Moving to Santa Clara, CA? Find some basic demographic data about Santa Clara, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Santa Clara, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Santa Clara, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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