Help Desk Analyst Jobs in Santa Ana, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Whittier, CA (20 miles from Santa Ana, CA)
- 1 hour ago
- Whittier, CA (20 miles from Santa Ana, CA)
- 1 hour ago
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera...
Temporary Desktop Support Analyst University of California Irvine
- Irvine, CA (6 miles from Santa Ana, CA)
- 7 hours ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 7 hours ago
Independently configure, install, maintain and upgrade computers running the Windows or Macintosh Operating System....
- Newport Beach, CA (10 miles from Santa Ana, CA)
- 1 day ago
- Newport Beach, CA (10 miles from Santa Ana, CA)
- 1 day ago
As a Technology Support Specialist at JPMorgan Chase within the Healthcare Payments, you are a key part of a team that leverages best practices to support day-to-day technology activities. Your...
Hiring Computer Technician Testing & Disassembling PCs/Laptops ($20+
- Long Beach, CA (23 miles from Santa Ana, CA)
- 1 day ago
- Long Beach, CA (23 miles from Santa Ana, CA)
- 1 day ago
We are a growing electronics business in Long Beach, CA, looking to hire a Part-Time or Full-Time Computer Technician to assist with testing, diagnosing, and disassembling PCs and laptops for eBay...
Nuclear Piping Support Engineer
- Aliso Viejo, CA (13 miles from Santa Ana, CA)
- 1 day ago
- Aliso Viejo, CA (13 miles from Santa Ana, CA)
- 1 day ago
Job Description The purpose of this position is to plan and perform work requiring sound technical judgment in the evaluation, organization, and execution of project management assignments...
- Costa Mesa, CA (5 miles from Santa Ana, CA)
- 1 day ago
- Costa Mesa, CA (5 miles from Santa Ana, CA)
- 1 day ago
PRIMARY ROLE AND RESPONSIBILITIES Process Service Desk requests to ensure timely and effective resolution of end-user inquiries in line with IT Service Management (ITSM) best practices. Serve as...
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 1 day ago
- Huntington Beach, CA (8 miles from Santa Ana, CA)
- 1 day ago
We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands-on...
- Orange, CA (2 miles from Santa Ana, CA)
- 2 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 2 days ago
Distinguish between application, operating system, network, and hardware problems. Think analytically....
- Brea, CA (12 miles from Santa Ana, CA)
- 2 days ago
- Brea, CA (12 miles from Santa Ana, CA)
- 2 days ago
IT Support / CRM Associate A dynamic team in Brea, CA is seeking a IT Technical and Program Support Associate to join onsite. This is a great opportunity to grow your IT career in a hybrid role...
- Irvine, CA (6 miles from Santa Ana, CA)
- 3 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 3 days ago
Senior Cloud Support Engineer Senior Cloud Support Engineer Irvine, CA or San Antonio, TX (Hybrid) Long-Term, Ongoing Contract Job ID 25-09506 Solugenix is assisting a client, a prestigious and...
Responsibilities Help Desk Support + Respond to incoming help desk tickets via email, phone, Teams, or web portals. + Provide first-level troubleshooting for computers, printers, phones, and accessories...
Infrastructure Support Specialist
- San Juan Capistrano, CA (21 miles from Santa Ana, CA)
- 4 days ago
- San Juan Capistrano, CA (21 miles from Santa Ana, CA)
- 4 days ago
Overview This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory...
- Irvine, CA (6 miles from Santa Ana, CA)
- 4 days ago
- Irvine, CA (6 miles from Santa Ana, CA)
- 4 days ago
IT Support Administrator Duration: Initial 3 month contract that can potentially convert to FTE Location: Garden Grove, CA, 92843 Onsite Pay Rate: $39.86/hr. - $40.54/hr. Job Description: Job...
- Ontario, CA (24 miles from Santa Ana, CA)
- 5 days ago
- Ontario, CA (24 miles from Santa Ana, CA)
- 5 days ago
At CompucomStaffing ( **,** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our...
- Orange, CA (2 miles from Santa Ana, CA)
- 5 days ago
- Orange, CA (2 miles from Santa Ana, CA)
- 5 days ago
systems (Windows, macOS) Network protocols (TCP/IP, DNS, DHCP) Security best practices Scripting languages (PowerShell, Python) ServiceNow JIRA, Kanban...
Demographic Data for Santa Ana, CA
Moving to Santa Ana, CA? Find some basic demographic data about Santa Ana, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Santa Ana, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Santa Ana, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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