Help Desk Analyst Jobs in San Jose, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Hands-on experience with Linux, Unix, and FreeBSD operating systems Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications What Will Make You Stand Out (Preferred...
- Santa Clara, CA (3 miles from San Jose, CA)
- 18 hours ago
- Santa Clara, CA (3 miles from San Jose, CA)
- 18 hours ago
Company Description To comply with U.S. federal government requirements, U.S. citizenship is required for this position. (Working Hours 2:00 pm - 11:00 pm CT) Our Mission At Palo Alto Networks...
- Mountain View, CA (10 miles from San Jose, CA)
- 1 day ago
- Mountain View, CA (10 miles from San Jose, CA)
- 1 day ago
Responsibilities Google Workspace Administration : Manage and optimize our Google Workspace environment (e.g., user accounts, security, integrations) as our primary sysadmin. Networking : Design,...
- Mountain View, CA (10 miles from San Jose, CA)
- 1 day ago
- Mountain View, CA (10 miles from San Jose, CA)
- 1 day ago
Job Description Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently...
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
SAP IT Technical Support Day 1 Onsite Sunnyvale, CA / Austin, TX Hybrid - 3 days onsite / Week Long term contract Direct client opportunity No mid layer / No Implementation partners are Involved...
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
systems (iOS, Android) Diagnose and resolve hardware and software issues through remote support and desk-side visits Set up new employee workstations and perform equipment refreshes Maintain inventory...
Onsite Technical Support Representative
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
ABOUT JOTFORM Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be...
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
Role: Tier 1 Help Desk Associate Position: 6 month; Contract Location: San Francisco, CA All candidates must be located in the San Francisco Bay Area to be considered Our San Francisco based...
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
Technical Support Engineer This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications...
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 1 day ago
Experience in any of technical support role, customer support, logistics, facilities management, data centers preferred but not required Comfort or experience working with mobile devices, mobile operating...
- Santa Clara, CA (3 miles from San Jose, CA)
- 2 days ago
- Santa Clara, CA (3 miles from San Jose, CA)
- 2 days ago
Desktop Support Technician Location: San Francisco, CA United States Job Type: Contract (3 days a week, 8 hours each) This position is not open to agencies. Summary of Position: The Desktop...
KOR/ENG Bilingual is REQUIRED for this role! Qualifications: Professional knowledge of fundamental operations of relevant software, hardware, and other equipment 5+ years of related IT Helpdesk...
- Fremont, CA (16 miles from San Jose, CA)
- 3 days ago
- Fremont, CA (16 miles from San Jose, CA)
- 3 days ago
Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world....
['San Jose/Evergreen Community College District', '3.8', 'HELP DESK TECHNICIAN', 'Apply on employer site', 'Apply now', 'San Jose, CA', '', '$79K - $97K', '\xa0', '(Employer est.)'][]
- Palo Alto, CA (15 miles from San Jose, CA)
- 3 days ago
- Palo Alto, CA (15 miles from San Jose, CA)
- 3 days ago
system troubleshooting skills Strong macOS operating system (Big Sur & above) troubleshooting skills Strong problem solving and critical thinking skills Strong written and verbal communication skills...
Demographic Data for San Jose, CA
Moving to San Jose, CA? Find some basic demographic data about San Jose, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in San Jose, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in San Jose, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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