Help Desk Analyst Jobs in San Francisco, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- San Mateo, CA (15 miles from San Francisco, CA)
- 9 hours ago
- San Mateo, CA (15 miles from San Francisco, CA)
- 9 hours ago
systems; basic understanding of QA testing principles Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications: Experience with QA testing or...
Senior Support Engineer, Operations & Support
- San Francisco, CA
- 11 hours ago
- San Francisco, CA
- 11 hours ago
The Reddit Corporate Technology team is looking for an extraordinary Senior Support Engineer, Operations & Support (SOS), to help drive and scale our support team. Supporting the Central and West...
Desktop Support Analyst (Permanent)
- Richmond, CA (12 miles from San Francisco, CA)
- 12 hours ago
- Richmond, CA (12 miles from San Francisco, CA)
- 12 hours ago
Desktop Support Analyst (Permanent) Vancouver, BC Expected Salary: $57,508 to $86,262 Underpinned by a deep understanding of technology integration, asset management, and specialist training,...
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses,...
Remote WorkDescription Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without...
Technical Field Support Technician
- Oakland, CA (11 miles from San Francisco, CA)
- 1 day ago
- Oakland, CA (11 miles from San Francisco, CA)
- 1 day ago
Hi, Job Title: Field Technology Support Coordinator Location: Oakland, CA Duration: May 05, 2025 December 31,2025 Account Manager Notes: **LOCAL CANDIDATES ONLY** The role is hybrid with OGO as...
- San Mateo, CA (15 miles from San Francisco, CA)
- 2 days ago
- San Mateo, CA (15 miles from San Francisco, CA)
- 2 days ago
Competency in providing technical support in MS Operating Systems, Active Directory, Microsoft Office 365 applications, Workday, etc....
- San Mateo, CA (15 miles from San Francisco, CA)
- 2 days ago
- San Mateo, CA (15 miles from San Francisco, CA)
- 2 days ago
Technical Support Engineer This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications...
Onsite Technical Support Representative
- San Mateo, CA (15 miles from San Francisco, CA)
- 2 days ago
- San Mateo, CA (15 miles from San Francisco, CA)
- 2 days ago
ABOUT JOTFORM Jotform is a bootstrapped San Francisco-based SaaS company with over 30 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be...
Intern Support Specialist Alliant International University San Francisco, CA Full-time Other Posted on March 29, 2025 Alliant International University is a professional practice University...
Desktop Support Technician Location: San Francisco, CA United States Job Type: Contract (3 days a week, 8 hours each) This position is not open to agencies. Summary of Position: The Desktop...
systems (iOS, Android) Diagnose and resolve hardware and software issues through remote support and desk-side visits Set up new employee workstations and perform equipment refreshes Maintain inventory...
Apple Genius - IT Support Technician
- San Mateo, CA (15 miles from San Francisco, CA)
- 3 days ago
- San Mateo, CA (15 miles from San Francisco, CA)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
This employee's primary job duty is to provide on-site support to the office personnel including software and hardware assistance for desktop, laptop and remote access. Please keep in mind that we...
Role: Tier 1 Help Desk Associate Position: 6 month; Contract Location: San Francisco, CA All candidates must be located in the San Francisco Bay Area to be considered Our San Francisco based...
Demographic Data for San Francisco, CA
Moving to San Francisco, CA? Find some basic demographic data about San Francisco, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in San Francisco, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in San Francisco, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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