Help Desk Analyst Jobs in Sacramento, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Student Assistant - Legislative Help Desk Support (Hybrid)
- Sacramento, CA
- 6 days ago
- Sacramento, CA
- 6 days ago
The Office of Legislative Counsel (OLC) is seeking to hire three (3) self-motivated, independent Student Assistants who are able to master new skills and concepts quickly providing help desk support...
Computer Technician- (Technology)- POS # 3037
- Roseville, CA (16 miles from Sacramento, CA)
- 6 days ago
- Roseville, CA (16 miles from Sacramento, CA)
- 6 days ago
The Roseville City School District (RCSD) was established in 1869 with 44 students and now serves more than 12,000 students. RCSD has emerged as Roseville's community hub of education. We opened...
Experience with desktop and server operating systems, including latest Windows versions. Extensive application support experience with Microsoft Office productivity suite....
IT Systems Support Specialist II
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
Ability to operate maintain and perform repairs on personal computers and peripherals Experience with imaging software 2nd level help desk support Valid California Driver's License, Class C skills:...
IT Systems Support Specialist (Field Services)
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
Experience with imaging software 2nd level help desk support. Ability to lift equipment that weighs up to 50 pounds....
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
- Rancho Cordova, CA (12 miles from Sacramento, CA)
- 8 days ago
desk support · Ability to lift equipment that weighs up to 50 pounds · Valid California Driver's License Class C...
Desktop Engineer : Sacramento, CA Key Responsibilities: Provide advanced Tier 2 and Tier 3 technical support across a variety of systems and platforms. Lead and coordinate IT support efforts,...
Manager III, Technical Support Services (MAN425)
- Sacramento, CA
- 12 days ago
- Sacramento, CA
- 12 days ago
Thank you for your interest in the Sacramento City Unified School District! For more than 160 years, SCUSD has served Sacramento families with quality public schools that prepare students for...
systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS) Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks...
Business Technical Support Analyst (BUS TCHL SUPP ANL 2 TX)
- Davis, CA (17 miles from Sacramento, CA)
- 25 days ago
- Davis, CA (17 miles from Sacramento, CA)
- 25 days ago
other operating systems for file sharing and remote access....
Start: 2 weeks from date of offer Location: Multiple locations in Sacramento, CA Working Hours: 3pm to Midnight when school is in session. If/When school is not in session then would be 7am - 4pm...
desk support, and system maintenance....
Description Kam-Way Express Onc is looking for a highly motivated IT Systems Support Technician to provide technical assistance, support, and solutions to end-users across our organization. This...
Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS. Active Directory knowledge is a plus....
Demographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Sacramento, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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