Help Desk Analyst Jobs in Sacramento, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Desktop Support Engineer (Dispatch /Part-Time) Roseville, -California- USA
- Axiom Technologies
- Roseville, CA (16 miles from Sacramento, CA)
- 1 hour ago
- Roseville, CA (16 miles from Sacramento, CA)
- 1 hour ago
Key Responsibilities: 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing...
In Person Part TimeThis Classification must have a minimum of five (5) years of experience aligning IT systems with organizational business processes. At least three (3) years of that experience must have been in a...
In PersonSalesforce L3 support Engineer
- Triunity Software
- Sacramento, CA
- 4 days ago
- Sacramento, CA
- 4 days ago
Location: Sacramento (3 days work from office) Job Description The team has executed a Change Order to onboard independent Tier 3 support staff to triage issues reported by the county, validate...
In PersonThe candidate will offer support with problems that the first-tier of help desk support is unable to resolve....
In Person Contract- Bright Sol
- Sacramento, CA
- 5 days ago
- Sacramento, CA
- 5 days ago
Senior Technical Support / Desktop & End User Support Location: Sacramento, CA (Only Local Candidates) Duration: Long-Term Contract Interview Mode: Face-to-Face Mandatory Required Skills Microsoft...
In PersonHelpdesk Support Analyst - Healthcare
- Stanfield Systems, Inc.
- Sacramento, CA
- 5 days ago
- Sacramento, CA
- 5 days ago
Key Responsibilities - 1. Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management. 2. Enrollment Coordination Manage and coordinate...
In PersonTechnical Customer Support Engineer, Tier 2 - West Cost (Second shift)
- UVeye inc
- Sacramento, CA
- 7 days ago
- Sacramento, CA
- 7 days ago
Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle...
In Personand Duties Under the general direction of Information Technology Manager I (IT Mgr I), the Information Technology Associate (IT Assoc) serves as a functional support analyst in the Business...
HybridStudent Assistant - Summer 2026 - Information Technology Assistant (West Sacramento, CA)
- University Enterprises
- Sacramento, CA
- 13 days ago
- Sacramento, CA
- 13 days ago
The California Department of Fish and Wildlife is seeking to hire two (2) motivated student assistants to assist with the development, maintenance, and enhancement of internal applications. This...
In PersonStudent Assistant - Information Technology Assistant (West Sacramento, CA)
- University Enterprises
- West Sacramento, CA (2 miles from Sacramento, CA)
- 13 days ago
- West Sacramento, CA (2 miles from Sacramento, CA)
- 13 days ago
The California Department of Fish and Wildlife is seeking to hire three (3) motivate student assistants to assist with the development, maintenance, and enhancement of internal applications. This...
In PersonStudent Assistant - Help Desk Information Technology (West Sacramento, CA)
- University Enterprises
- West Sacramento, CA (2 miles from Sacramento, CA)
- 14 days ago
- West Sacramento, CA (2 miles from Sacramento, CA)
- 14 days ago
The Department of General Services (DGS) is seeking to hire two (2) student assistants to work within the Enterprise Technology Solutions (ETS) in Help Desk/Desktop operations. Under the close...
In PersonPosition Overview: The IT Support Manager provides strategic oversight and leadership of Catalyst Family's IT support function, ensuring high-quality, consistent, and efficient delivery of...
In PersonStudent Assistant - Information Technology (IT) Support
- University Enterprises
- Sacramento, CA
- 20 days ago
- Sacramento, CA
- 20 days ago
The Office of Water Programs (OWP) on the Sacramento State campus is seeking to hire one undergraduate student assistant to help department staff with a variety of information technology (IT)...
In PersonIt Support Analyst (Bus Tchl Supp Anl 2 Tx)
- University of California, Davis
- Davis, CA (17 miles from Sacramento, CA)
- 20 days ago
- Davis, CA (17 miles from Sacramento, CA)
- 20 days ago
#CA-PS Working under direction of the Associate Director of Admin and IT, provide comprehensive technology support and consultation services to the Veterinary Genetics Laboratory (VGL). Implement,...
HybridCOMPUTER SUPPORT HELP DESK SPECIALIST III (Technology Services)
- EDJOIN
- Elk Grove, CA (14 miles from Sacramento, CA)
- 20 days ago
- Elk Grove, CA (14 miles from Sacramento, CA)
- 20 days ago
COMPUTER SUPPORT HELP DESK SPECIALIST III (Technology Services) at Elk Grove Unified School District Print Application Deadline 5/21/2026 4:00 PM Pacific Date Posted 5/12/2026 Contact ANDRIA...
In PersonDemographic Data for Sacramento, CA
Moving to Sacramento, CA? Find some basic demographic data about Sacramento, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Sacramento, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Sacramento, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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