Help Desk Analyst Jobs in Richmond, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Walnut Creek, CA (17 miles from Richmond, CA)
- 11 hours ago
- Walnut Creek, CA (17 miles from Richmond, CA)
- 11 hours ago
Immediate need for a talented Deskside Tech Desktop Support. This is a 06+months contract opportunity with long-term potential and is located in Walnut Creek, CA / Oneonta, NY / Chattanooga, TN /...
- Walnut Creek, CA (17 miles from Richmond, CA)
- 17 hours ago
- Walnut Creek, CA (17 miles from Richmond, CA)
- 17 hours ago
IT Technician Location: Walnut Creek, CA Job responsibilities: This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the...
Lead Customer Support Engineer
- Oakland, CA (15 miles from Richmond, CA)
- 17 hours ago
- Oakland, CA (15 miles from Richmond, CA)
- 17 hours ago
From Fivetrans founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses,...
Remote WorkApple Genius - IT Support Technician
- Corte Madera, CA (7 miles from Richmond, CA)
- 17 hours ago
- Corte Madera, CA (7 miles from Richmond, CA)
- 17 hours ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
Senior Developer Support Engineer
- San Francisco, CA (12 miles from Richmond, CA)
- 1 day ago
- San Francisco, CA (12 miles from Richmond, CA)
- 1 day ago
Remote, USA** **Senior Developer Support Engineer** Location Remote, USA Department Engineering Requisition ID JOBREQ-2514317 **Role description** **The opportunity** As a Senior Developer Support...
Senior Technician, Desktop Support
- San Francisco, CA (12 miles from Richmond, CA)
- 1 day ago
- San Francisco, CA (12 miles from Richmond, CA)
- 1 day ago
We respectfully request that 3rd parties refrain from contacting us regarding this posting. Overview: Our client is seeking a reliable and people-oriented Senior Technician, Desktop Support to...
- San Francisco, CA (12 miles from Richmond, CA)
- 2 days ago
- San Francisco, CA (12 miles from Richmond, CA)
- 2 days ago
10+ years of technical support experience in enterprise environments.AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.Strong expertise in monitoring...
- San Francisco, CA (12 miles from Richmond, CA)
- 2 days ago
- San Francisco, CA (12 miles from Richmond, CA)
- 2 days ago
The Enterprise Technology mission is simple, We Connect, Empower and Protect the Disney magic. The End -User and Technical Operations organization within Enterprise Technology is responsible for...
IT Support Administrator l (1091) - 311 -Office of the City Administrator (List ID #153915)
- San Francisco, CA (12 miles from Richmond, CA)
- 2 days ago
- San Francisco, CA (12 miles from Richmond, CA)
- 2 days ago
This is a Position-Based Test conducted in accordance with CSC Rule 111A. Specific information regarding this recruitment process is listed below: Application Opening: May 20, 2025 Application...
IT Support Administrator l (1091) - 311 -Office of the City Administrator (List ID #153915)
- San Francisco, CA (12 miles from Richmond, CA)
- 3 days ago
- San Francisco, CA (12 miles from Richmond, CA)
- 3 days ago
Company Description This is a Position-Based Test conducted in accordance with CSC Rule 111A. Specific information regarding this recruitment process is listed below: Application Opening: May 20,...
- San Francisco, CA (12 miles from Richmond, CA)
- 3 days ago
- San Francisco, CA (12 miles from Richmond, CA)
- 3 days ago
Introduction** IntroductionJoin a tight-knit, fast-growing team on the leading edge of cloud infrastructure technology. As a Support Engineer, you'll help us build a scalable, customer-first...
Client Support Specialist needed
- Walnut Creek, CA (17 miles from Richmond, CA)
- 4 days ago
- Walnut Creek, CA (17 miles from Richmond, CA)
- 4 days ago
We partner with brands to help them succeed within Costcos unique warehouse retail environment. By providing strategic support in areas such as promotional commitment management, sales operations,...
Remote WorkNetwork Support Engineer, eero CX
- San Francisco, CA (12 miles from Richmond, CA)
- 4 days ago
- San Francisco, CA (12 miles from Richmond, CA)
- 4 days ago
At eero we pride ourselves in providing every customer a world class experience.Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity....
- Oakland, CA (15 miles from Richmond, CA)
- 5 days ago
- Oakland, CA (15 miles from Richmond, CA)
- 5 days ago
systems such as Windows, UNIX/Linux Comfortable navigating Github and submitting Pull Requests Bonus Skills Proficiency in cloud computing resources such as AWS, Azure, or Google Cloud Basic to Expert...
It Support Engineer - San Francisco
- San Francisco, CA (12 miles from Richmond, CA)
- 5 days ago
- San Francisco, CA (12 miles from Richmond, CA)
- 5 days ago
Deep knowledge of operating systems such as Mac OS, Windows, and Linux Experience doing internal security audits Demonstrate excellent organizational skills in both physical workspaces (e.g., cable...
Demographic Data for Richmond, CA
Moving to Richmond, CA? Find some basic demographic data about Richmond, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Richmond, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Richmond, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- VPN
- Operating Systems
- Windows Server
- Apple OS X
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- VMware
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Networking
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »