Help Desk Analyst Jobs in Redwood City, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Windows Systems Support Analyst (7309U), Library Administration - 80496
- San Francisco, CA (23 miles from Redwood City, CA)
- 3 hours ago
- San Francisco, CA (23 miles from Redwood City, CA)
- 3 hours ago
Windows Systems Support Analyst (7309U), Library Administration - 80496 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels...
- San Jose, CA (21 miles from Redwood City, CA)
- 13 hours ago
- San Jose, CA (21 miles from Redwood City, CA)
- 13 hours ago
Introduction A career in IBM Software means youll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team...
Software Integration / Support Engineer
- Fremont, CA (15 miles from Redwood City, CA)
- 17 hours ago
- Fremont, CA (15 miles from Redwood City, CA)
- 17 hours ago
Software Integration / Support Engineer Title: Software Integration / Support Engineer Location: Fremont, CA Duration: 12+ Mos Summary: We are seeking a highly motivated Integration Engineer to...
- Sunnyvale, CA (13 miles from Redwood City, CA)
- 17 hours ago
- Sunnyvale, CA (13 miles from Redwood City, CA)
- 17 hours ago
Nice to have experience working with J2EE Application Servers and/or relational databases Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions...
InfoSphere Optim Technical Support Professional
- San Jose, CA (21 miles from Redwood City, CA)
- 22 hours ago
- San Jose, CA (21 miles from Redwood City, CA)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Global Product Support Engineer 5
- Fremont, CA (15 miles from Redwood City, CA)
- 1 day ago
- Fremont, CA (15 miles from Redwood City, CA)
- 1 day ago
The group youll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance,...
Service Desk Specialist - SDS 25-28152
- San Jose, CA (21 miles from Redwood City, CA)
- 1 day ago
- San Jose, CA (21 miles from Redwood City, CA)
- 1 day ago
Job Title: Service Desk Specialist Location: San Jose, California Duration: 12 Months (Contract) Job Summary The Service Desk Specialist will provide front-line technical and customer support,...
Service Desk Technician Tier 1
- San Francisco, CA (23 miles from Redwood City, CA)
- 1 day ago
- San Francisco, CA (23 miles from Redwood City, CA)
- 1 day ago
systems including driver & firmware issues Google Workspace Enterprise support and troubleshooting (Meet, Calendar, Gmail, all others) Software & license procurement request processing Inventory/Asset...
- Palo Alto, CA (5 miles from Redwood City, CA)
- 1 day ago
- Palo Alto, CA (5 miles from Redwood City, CA)
- 1 day ago
Requirements: Minimum Required Skills and Knowledge: Sound knowledge and professional experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and...
Regional IT Support Analyst (Bay Area) - Mental Health 901
- Alameda, CA (21 miles from Redwood City, CA)
- 2 days ago
- Alameda, CA (21 miles from Redwood City, CA)
- 2 days ago
“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare What You Will...
- Sunnyvale, CA (13 miles from Redwood City, CA)
- 2 days ago
- Sunnyvale, CA (13 miles from Redwood City, CA)
- 2 days ago
AppleCare Pricing Analyst Sunnyvale, California, United States Corporate Functions Summary Posted: Jun 20, 2025 Weekly Hours: 40 Role Number: 20... Apple is where individual imaginations come...
Channel Service Planner - AppleCare (AI/ML experience)
- Sunnyvale, CA (13 miles from Redwood City, CA)
- 2 days ago
- Sunnyvale, CA (13 miles from Redwood City, CA)
- 2 days ago
Channel Service Planner - AppleCare (AI/ML experience) Sunnyvale, California, United States Operations and Supply Chain Summary Posted: Aug 07, 2025 Weekly Hours: 40 Role Number: 20... Imagine...
- Alameda, CA (21 miles from Redwood City, CA)
- 2 days ago
- Alameda, CA (21 miles from Redwood City, CA)
- 2 days ago
and Duties Under the general supervision of an IT Supervisor II, the incumbent serves as a Desktop Support Analyst supporting business operations in the Oakland District Office and surrounding...
Technical Support Engineering Intern - Summer 2026
- San Mateo, CA (8 miles from Redwood City, CA)
- 2 days ago
- San Mateo, CA (8 miles from Redwood City, CA)
- 2 days ago
Who We Are Designed with simplicity in mind, Verkada's six product lines video security cameras, access control, environmental sensors, alarms, workplace, and intercoms provide unparalleled...
Support Engineer(only US Citizen And GC holder)
- San Jose, CA (21 miles from Redwood City, CA)
- 2 days ago
- San Jose, CA (21 miles from Redwood City, CA)
- 2 days ago
Company Description SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle...
Demographic Data for Redwood City, CA
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Salary for Help Desk Analyst Jobs in Redwood City, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Redwood City, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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