Help Desk Analyst Jobs in Palo Alto, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- San Jose, CA (15 miles from Palo Alto, CA)
- 13 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 13 hours ago
Introduction A career in IBM Software means youll be part of a team that transforms our customers challenges into solutions. Seeking new possibilities and always staying curious, we are a team...
Software Integration / Support Engineer
- Fremont, CA (12 miles from Palo Alto, CA)
- 17 hours ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 17 hours ago
Software Integration / Support Engineer Title: Software Integration / Support Engineer Location: Fremont, CA Duration: 12+ Mos Summary: We are seeking a highly motivated Integration Engineer to...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 17 hours ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 17 hours ago
Nice to have experience working with J2EE Application Servers and/or relational databases Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions...
InfoSphere Optim Technical Support Professional
- San Jose, CA (15 miles from Palo Alto, CA)
- 22 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Global Product Support Engineer 5
- Fremont, CA (12 miles from Palo Alto, CA)
- 1 day ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 1 day ago
The group youll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance,...
Service Desk Specialist - SDS 25-28152
- San Jose, CA (15 miles from Palo Alto, CA)
- 1 day ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 1 day ago
Job Title: Service Desk Specialist Location: San Jose, California Duration: 12 Months (Contract) Job Summary The Service Desk Specialist will provide front-line technical and customer support,...
Requirements: Minimum Required Skills and Knowledge: Sound knowledge and professional experience in Relational Database Systems, Network Operations, Operating Systems, Server and Desktop Hardware, and...
Regional IT Support Analyst (Bay Area) - Mental Health 901
- Alameda, CA (23 miles from Palo Alto, CA)
- 2 days ago
- Alameda, CA (23 miles from Palo Alto, CA)
- 2 days ago
“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare What You Will...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
AppleCare Pricing Analyst Sunnyvale, California, United States Corporate Functions Summary Posted: Jun 20, 2025 Weekly Hours: 40 Role Number: 20... Apple is where individual imaginations come...
Channel Service Planner - AppleCare (AI/ML experience)
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
Channel Service Planner - AppleCare (AI/ML experience) Sunnyvale, California, United States Operations and Supply Chain Summary Posted: Aug 07, 2025 Weekly Hours: 40 Role Number: 20... Imagine...
- Alameda, CA (23 miles from Palo Alto, CA)
- 2 days ago
- Alameda, CA (23 miles from Palo Alto, CA)
- 2 days ago
and Duties Under the general supervision of an IT Supervisor II, the incumbent serves as a Desktop Support Analyst supporting business operations in the Oakland District Office and surrounding...
Technical Support Engineering Intern - Summer 2026
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 days ago
- San Mateo, CA (12 miles from Palo Alto, CA)
- 2 days ago
Who We Are Designed with simplicity in mind, Verkada's six product lines video security cameras, access control, environmental sensors, alarms, workplace, and intercoms provide unparalleled...
Support Engineer(only US Citizen And GC holder)
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 2 days ago
Company Description SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle...
IT Admin/System Administrator Technical Support Specialist
- San Jose, CA (15 miles from Palo Alto, CA)
- 3 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 3 days ago
Job Title: IT Admin/System Administrator Location: San Jose, CA -95138 Duration:4 + Months Pay Range:$55- $60 Introduction Join our dynamic team as a key member of the IT Service Delivery West...
Sr Advanced Engineering Support Specialist (TS/SCI Clearance Required)
- San Jose, CA (15 miles from Palo Alto, CA)
- 3 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 3 days ago
Operation and setup of computer networks, including operating systems (Microsoft Windows, Server, Linux), switches, and routers....
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Palo Alto, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »