Help Desk Analyst Jobs in Oakland, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Senior Service Desk Technician
- Business Wire
- San Francisco, CA (11 miles from Oakland, CA)
- 7 hours ago
- San Francisco, CA (11 miles from Oakland, CA)
- 7 hours ago
Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with...
HybridIT Helpdesk End User Services Specialist
- Alameda, CA (3 miles from Oakland, CA)
- 2 days ago
- Alameda, CA (3 miles from Oakland, CA)
- 2 days ago
Job ID: 89764-1 Job Title: IT Helpdesk End User Services Specialist Location: Alameda, CA Duration: 6 months + possible extension Rate Range: $40 - $45/hour on W2/ C2C (All inclusive) Job...
In Person- PagerDuty
- San Francisco, CA (11 miles from Oakland, CA)
- 3 days ago
- San Francisco, CA (11 miles from Oakland, CA)
- 3 days ago
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their...
HybridWildfire Program Support Specialist
- City of San Rafael
- San Rafael, CA (20 miles from Oakland, CA)
- 4 days ago
- San Rafael, CA (20 miles from Oakland, CA)
- 4 days ago
WILDFIRE PROGRAM SUPPORT SPECIALIST Professional Temp Limited One-Year Term Opportunity (Ends June 30, 2027) Full-Time/Temporary/Fixed-Term/Non-Exempt City of San Rafael Fire Department $31.80 -...
In PersonIT Support & Operations Consultant V, Network/Telephony
- Kaiser Permanente
- Pleasanton, CA (21 miles from Oakland, CA)
- 4 days ago
- Pleasanton, CA (21 miles from Oakland, CA)
- 4 days ago
Job Summary: This role is responsible for supporting, maintaining, and optimizing data, reporting, and analytics capabilities across enterprise contact center platforms, including NICE CXone and...
In PersonIT Support & Operations Consultant IV - (Durational until end of 2028)
- Kaiser Permanente
- Pleasanton, CA (21 miles from Oakland, CA)
- 4 days ago
- Pleasanton, CA (21 miles from Oakland, CA)
- 4 days ago
This position supports the Inpatient Pharmacy Inventory Project (IPIP) within National Pharmacy Informatics, focusing on testing, environment management, and application support across enterprise...
In PersonCustomer Support Engineer (Inference)
- Together AI
- San Francisco, CA (11 miles from Oakland, CA)
- 4 days ago
- San Francisco, CA (11 miles from Oakland, CA)
- 4 days ago
About the Role As a Customer Support Engineer at a pioneering AI company, you'll be the first line of defense to support customers as they build out training, fine tuning, and inference solutions...
In Person- Peregrine
- San Francisco, CA (11 miles from Oakland, CA)
- 4 days ago
- San Francisco, CA (11 miles from Oakland, CA)
- 4 days ago
Backed by leading Silicon Valley investors, Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society's...
In PersonMid-Level Conference Room Support Specialist - Sign on Bonus Potential
- The Boeing Company
- Berkeley, CA (7 miles from Oakland, CA)
- 5 days ago
- Berkeley, CA (7 miles from Oakland, CA)
- 5 days ago
Systems (Server 2003-2016, Windows 7 and 10) Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process....
In PersonSenior Technical Support Supervisor - Sign-on Bonus Potential
- The Boeing Company
- Berkeley, CA (7 miles from Oakland, CA)
- 5 days ago
- Berkeley, CA (7 miles from Oakland, CA)
- 5 days ago
The Boeing Company's Specialized United States Infrastructure Operations Organization is currently seeking a Senior Technical Support Supervisor to join the team in Berkeley, MO. As the Technical...
In Person- City of Concord
- Concord, CA (16 miles from Oakland, CA)
- 5 days ago
- Concord, CA (16 miles from Oakland, CA)
- 5 days ago
OPEN & PROMOTIONAL JOB OPPORTUNITY*** Senior Desktop Engineer The City of Concord is currently seeking to fill one Senior Desktop Engineer vacancy in the Information Technology Department. The...
In Person- Aera Technology
- San Francisco, CA (11 miles from Oakland, CA)
- 6 days ago
- San Francisco, CA (11 miles from Oakland, CA)
- 6 days ago
Aera Technology is a pioneer in the growing category of Decision Intelligence – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through...
In Person InternshipTechnical Customer Support Engineer, Tier 2 - West Cost (Second shift)
- UVeye inc
- San Francisco, CA (11 miles from Oakland, CA)
- 6 days ago
- San Francisco, CA (11 miles from Oakland, CA)
- 6 days ago
Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle...
In PersonIT Support Engineer (Hybrid - San Rafael)
- Xantrion
- San Rafael, CA (20 miles from Oakland, CA)
- 6 days ago
- San Rafael, CA (20 miles from Oakland, CA)
- 6 days ago
If youre looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to...
HybridCloud Onboarding and Support Engineer
- San Carlos, CA (19 miles from Oakland, CA)
- 6 days ago
- San Carlos, CA (19 miles from Oakland, CA)
- 6 days ago
Are you a client-facing IT professional ready to grow your career with a leading MSP/MSSP? At Hybridge, the leading Cloud IT MSP/MSSP/support provider for Venture Capital and Private Equity firms...
In PersonDemographic Data for Oakland, CA
Moving to Oakland, CA? Find some basic demographic data about Oakland, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Oakland, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Oakland, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »