Help Desk Analyst Jobs in Oakland, CA

A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.

Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.

1-15 of 107 Jobs

Senior Desktop Support Specialist

  • South San Francisco, CA (13 miles from Oakland, CA)
  • 8 hours ago
  • South San Francisco, CA (13 miles from Oakland, CA)
  • 8 hours ago

Senior Desktop Support Specialist#25-66729 $52.03-$54.05 per hour South San Francisco, CA All On-site Job Description Our Client, a Clinical-Stage Cell Therapy company, is looking for a Senior...

Workstation PC Technician Int

  • San Rafael, CA (20 miles from Oakland, CA)
  • 8 hours ago
  • San Rafael, CA (20 miles from Oakland, CA)
  • 8 hours ago

WORKSTATION PC TECHNICIAN - INT Location: San Rafael, CA Type: Contract Job #83095 APR Consulting, Inc. has been engaged to identify a Workstation PC Technician Location: San Rafael, CA 94903...

Academic Support Specialist

  • San Francisco, CA (11 miles from Oakland, CA)
  • 8 hours ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 8 hours ago

Academic Support Specialist San Francisco University High School San Francisco, CA Job Details $70,000 - $90,000 a year 1 day ago Qualifications Working with high schoolers High school diploma or...

Workstation PC Technician - San Rafael

  • San Rafael, CA (20 miles from Oakland, CA)
  • 9 hours ago
  • San Rafael, CA (20 miles from Oakland, CA)
  • 9 hours ago

Provide basic desktop and networking support, including knowledge of Windows operating systems, OS error conditions, IPConfig command, Active Directory, DHCP, DNS, and Group Policy....

Workstation PC Technician - Walnut Creek

  • Walnut Creek, CA (10 miles from Oakland, CA)
  • 9 hours ago
  • Walnut Creek, CA (10 miles from Oakland, CA)
  • 9 hours ago

Provide basic desktop and networking support, including knowledge of Windows operating systems, OS error conditions, IPConfig command, Active Directory, DHCP, DNS, and Group Policy....

Workstation PC Technician - Pleasanton

  • Pleasanton, CA (21 miles from Oakland, CA)
  • 9 hours ago
  • Pleasanton, CA (21 miles from Oakland, CA)
  • 9 hours ago

Provide basic desktop and networking support, including knowledge of Windows operating systems, OS error conditions, IPConfig command, Active Directory, DHCP, DNS, and Group Policy....

Onsite role : Tech Support Engineer in Dallas TX

  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago

Onsite role : Tech Support Engineer in Dallas TX Role: Tech Support Engineer Location: Dallas, TX (Onsite) Job Type: 12 months+ Contract Job Description: Reasonability : Resolve IT tickets related...

Onsite role: Tech Support Engineer in SFO CA

  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 1 day ago

Onsite role: Tech Support Engineer in SFO CA Role: Tech Support Engineer Location: San Francisco, CA (Onsite) Job Type: 12 months+ Job Description: Reasonability : Resolve IT tickets related to...

IT Service Desk Analyst II (On-site) - Hayward, CA

  • Hayward, CA (10 miles from Oakland, CA)
  • 1 day ago
  • Hayward, CA (10 miles from Oakland, CA)
  • 1 day ago

Knowledge and experience in IT Support and Operations: End-user hardware, software, and operating systems (Windows XP, 7, 10) Troubleshooting and network related issues and protocols Mobile device support...

Oracle Analytics Support Engineer (US citizenship required)

  • Pleasanton, CA (21 miles from Oakland, CA)
  • 2 days ago
  • Pleasanton, CA (21 miles from Oakland, CA)
  • 2 days ago

Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework....

IT Systems Administration JOB Training Program

  • Pleasant Hill, CA (14 miles from Oakland, CA)
  • 2 days ago
  • Pleasant Hill, CA (14 miles from Oakland, CA)
  • 2 days ago

In-depth classes include: - Application Development - Customer Success - Project Management - Data Analytics - IT Support - Business Operations - Network Security & Support Get the skills and opportunity...

Senior Desktop Support Technician 26TP013

  • Richmond, CA (15 miles from Oakland, CA)
  • 2 days ago
  • Richmond, CA (15 miles from Oakland, CA)
  • 2 days ago

Must attach current resume and any certifications that qualifies you for this position. Please refer to the job description for job duties and requirements necessary to apply for this position....

Desktop Support

  • South San Francisco, CA (13 miles from Oakland, CA)
  • 3 days ago
  • South San Francisco, CA (13 miles from Oakland, CA)
  • 3 days ago

Desktop Support TEKsystems - 3.8 South San Francisco, CA Job Details Contract $30 - $34 an hour 7 hours ago Benefits Commuter assistance Health savings account AD&D insurance Disability insurance...

Product Support Specialist

  • San Francisco, CA (11 miles from Oakland, CA)
  • 3 days ago
  • San Francisco, CA (11 miles from Oakland, CA)
  • 3 days ago

Russell Tobin & Associates is currently seeking a Product Support Specialist to work for our client in the tech industry. Apply now for consideration! Contract: 3-4 months Location: San Francisco,...

Desktop Support Technician

  • South San Francisco, CA (13 miles from Oakland, CA)
  • 3 days ago
  • South San Francisco, CA (13 miles from Oakland, CA)
  • 3 days ago

We are looking for an experienced and customer-focused Desktop Support Technician to join our IT team in South San Francisco, CA. This role involves providing technical support across various...

Demographic Data for Oakland, CA

Moving to Oakland, CA? Find some basic demographic data about Oakland, CA below.

Local
National
429,527
10,158
Large

Help Desk Analyst Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Analyst Jobs in Oakland, CA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Analyst positions.

Highest Education Level

Help Desk Analysts in Oakland, CA offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Analysts in Oakland, CA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Analyst position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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