Help Desk Analyst Jobs in Napa, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Vacaville, CA (23 miles from Napa, CA)
- 1 day ago
- Vacaville, CA (23 miles from Napa, CA)
- 1 day ago
Electrical Support Engineer 12 Months Vacaville, CA 95688 Hybrid role. The roles will be onsite once per week and the rest of the time remote. This could change in the near future to more office...
Computer / Network Technician I (6048)
- Fairfield, CA (22 miles from Napa, CA)
- 6 days ago
- Fairfield, CA (22 miles from Napa, CA)
- 6 days ago
About the Employer A premier learning community that empowers each student to thrive in an ever-changing world. View Job Description Provides technical support, analyzes problems, and performs...
- Vacaville, CA (23 miles from Napa, CA)
- 22 days ago
- Vacaville, CA (23 miles from Napa, CA)
- 22 days ago
About this Role The Support Engineer will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise...
Helpdesk Support Analyst (CCSA Certified)
- Vacaville, CA (23 miles from Napa, CA)
- 30+ days ago
- Vacaville, CA (23 miles from Napa, CA)
- 30+ days ago
Helpdesk Support Analyst (CCSA Certified) Job Description Job Title: Helpdesk Support Analyst (CCSA Certified) Location: Vacaville, CA Duration: 6 Months Description: We are seeking a technically...
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology,...
Demographic Data for Napa, CA
Moving to Napa, CA? Find some basic demographic data about Napa, CA below.
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Salary for Help Desk Analyst Jobs in Napa, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Napa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Technical Troubleshooting
- Software Installation
- VPN
- Operating Systems
- Windows Server
- Apple OS X
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- VMware
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Networking
- Customer Satisfaction
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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