Help Desk Analyst Jobs in Concord, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Walnut Creek, CA (6 miles from Concord, CA)
- 8 hours ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 8 hours ago
WORKSTATION PC TECHNICIAN - INT Location: Walnut Creek, CA Type: Contract Job #83097 APR Consulting, Inc. has been engaged to identify a Workstation PC Technician Location: Walnut Creek, CA 94596...
- San Francisco, CA (24 miles from Concord, CA)
- 8 hours ago
- San Francisco, CA (24 miles from Concord, CA)
- 8 hours ago
Academic Support Specialist San Francisco University High School San Francisco, CA Job Details $70,000 - $90,000 a year 1 day ago Qualifications Working with high schoolers High school diploma or...
Workstation PC Technician - Walnut Creek
- Walnut Creek, CA (6 miles from Concord, CA)
- 8 hours ago
- Walnut Creek, CA (6 miles from Concord, CA)
- 8 hours ago
Provide basic desktop and networking support, including knowledge of Windows operating systems, OS error conditions, IPConfig command, Active Directory, DHCP, DNS, and Group Policy....
Workstation PC Technician - Pleasanton
- Pleasanton, CA (23 miles from Concord, CA)
- 8 hours ago
- Pleasanton, CA (23 miles from Concord, CA)
- 8 hours ago
Provide basic desktop and networking support, including knowledge of Windows operating systems, OS error conditions, IPConfig command, Active Directory, DHCP, DNS, and Group Policy....
Onsite role : Tech Support Engineer in Dallas TX
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Onsite role : Tech Support Engineer in Dallas TX Role: Tech Support Engineer Location: Dallas, TX (Onsite) Job Type: 12 months+ Contract Job Description: Reasonability : Resolve IT tickets related...
Onsite role: Tech Support Engineer in SFO CA
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
- San Francisco, CA (24 miles from Concord, CA)
- 1 day ago
Onsite role: Tech Support Engineer in SFO CA Role: Tech Support Engineer Location: San Francisco, CA (Onsite) Job Type: 12 months+ Job Description: Reasonability : Resolve IT tickets related to...
IT Service Desk Analyst II (On-site) - Hayward, CA
- Hayward, CA (19 miles from Concord, CA)
- 1 day ago
- Hayward, CA (19 miles from Concord, CA)
- 1 day ago
Knowledge and experience in IT Support and Operations: End-user hardware, software, and operating systems (Windows XP, 7, 10) Troubleshooting and network related issues and protocols Mobile device support...
Oracle Analytics Support Engineer (US citizenship required)
- Pleasanton, CA (23 miles from Concord, CA)
- 2 days ago
- Pleasanton, CA (23 miles from Concord, CA)
- 2 days ago
Fusion Data Intelligence Content Development aims to enable customers to fully leverage their data by offering top-tier out-of-the-box content as well as a very flexible customization framework....
IT Systems Administration JOB Training Program
- Pleasant Hill, CA (3 miles from Concord, CA)
- 2 days ago
- Pleasant Hill, CA (3 miles from Concord, CA)
- 2 days ago
In-depth classes include: - Application Development - Customer Success - Project Management - Data Analytics - IT Support - Business Operations - Network Security & Support Get the skills and opportunity...
Senior Desktop Support Technician 26TP013
- Richmond, CA (19 miles from Concord, CA)
- 2 days ago
- Richmond, CA (19 miles from Concord, CA)
- 2 days ago
Must attach current resume and any certifications that qualifies you for this position. Please refer to the job description for job duties and requirements necessary to apply for this position....
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 3 days ago
Russell Tobin & Associates is currently seeking a Product Support Specialist to work for our client in the tech industry. Apply now for consideration! Contract: 3-4 months Location: San Francisco,...
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental...
KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental...
- San Francisco, CA (24 miles from Concord, CA)
- 4 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 4 days ago
Location San Francisco - 685 Market Street, Suite 500 Business At Brookfield Properties, our global network and relationships are here for our tenants and partners wherever they are in the world....
- San Francisco, CA (24 miles from Concord, CA)
- 4 days ago
- San Francisco, CA (24 miles from Concord, CA)
- 4 days ago
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost...
Demographic Data for Concord, CA
Moving to Concord, CA? Find some basic demographic data about Concord, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Concord, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Concord, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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