Help Desk Analyst Jobs in Berkeley, CA
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Windows Systems Support Analyst (7309U), Library Administration - 80496
- San Francisco, CA (10 miles from Berkeley, CA)
- 3 hours ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 3 hours ago
Windows Systems Support Analyst (7309U), Library Administration - 80496 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels...
- Berkeley, CA
- 1 day ago
- Berkeley, CA
- 1 day ago
Windows Systems Support Analyst (7309U), Library Administration - 80496 About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels...
Service Desk Technician Tier 1
- San Francisco, CA (10 miles from Berkeley, CA)
- 1 day ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 1 day ago
systems including driver & firmware issues Google Workspace Enterprise support and troubleshooting (Meet, Calendar, Gmail, all others) Software & license procurement request processing Inventory/Asset...
Regional IT Support Analyst (Bay Area) - Mental Health 901
- Alameda, CA (6 miles from Berkeley, CA)
- 2 days ago
- Alameda, CA (6 miles from Berkeley, CA)
- 2 days ago
“They made it easier for me to live, breathe, eat, and stay clean. Without them, I’d be waiting somewhere, waiting for someone to give me a chance to live...” - Client from Telecare What You Will...
- Alameda, CA (6 miles from Berkeley, CA)
- 2 days ago
- Alameda, CA (6 miles from Berkeley, CA)
- 2 days ago
and Duties Under the general supervision of an IT Supervisor II, the incumbent serves as a Desktop Support Analyst supporting business operations in the Oakland District Office and surrounding...
Technical Support Engineering Intern - Summer 2026
- San Mateo, CA (20 miles from Berkeley, CA)
- 2 days ago
- San Mateo, CA (20 miles from Berkeley, CA)
- 2 days ago
Who We Are Designed with simplicity in mind, Verkada's six product lines video security cameras, access control, environmental sensors, alarms, workplace, and intercoms provide unparalleled...
- San Francisco, CA (10 miles from Berkeley, CA)
- 3 days ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 3 days ago
systems, and mobile devices Collaborate technically with infrastructure teams and other IT business groups as necessary Required Skills & Experience: Bachelor's degree (BS or BA) required Experience...
- San Francisco, CA (10 miles from Berkeley, CA)
- 3 days ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 3 days ago
Job Details Technical Support Specialist Desktop Support Specialist San Francisco, CA Posted: 8/22/2025 Job Description Job ID#: 61427 Job Category: Technical Support Specialist Position Type:...
Remote Work- San Francisco, CA (10 miles from Berkeley, CA)
- 4 days ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 4 days ago
knowledge of MDM platforms (Jamf, Intune), device enrollment, configuration profiles, and security policies Infrastructure: Strong grasp of DNS, DHCP, VLANs, VPNs, and basic network troubleshooting Operating...
- Burlingame, CA (21 miles from Berkeley, CA)
- 5 days ago
- Burlingame, CA (21 miles from Berkeley, CA)
- 5 days ago
systems (Windows, macOS, with exposure to Linux concepts)....
Client Support Specialist - Greater San Francisco, CA area (REMOTE)
- Burlingame, CA (21 miles from Berkeley, CA)
- 5 days ago
- Burlingame, CA (21 miles from Berkeley, CA)
- 5 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Client Support Specialist - Greater San Francisco, CA area (REMOTE)
- San Francisco, CA (10 miles from Berkeley, CA)
- 6 days ago
- San Francisco, CA (10 miles from Berkeley, CA)
- 6 days ago
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Walnut Creek,...
Support Specialist (Weekend Shift)
- Foster City, CA (21 miles from Berkeley, CA)
- 6 days ago
- Foster City, CA (21 miles from Berkeley, CA)
- 6 days ago
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy...
Social Media Support Specialist
- Foster City, CA (21 miles from Berkeley, CA)
- 6 days ago
- Foster City, CA (21 miles from Berkeley, CA)
- 6 days ago
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy...
- Foster City, CA (21 miles from Berkeley, CA)
- 6 days ago
- Foster City, CA (21 miles from Berkeley, CA)
- 6 days ago
Replit is the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy...
Demographic Data for Berkeley, CA
Moving to Berkeley, CA? Find some basic demographic data about Berkeley, CA below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Berkeley, CA
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Berkeley, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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