Help Desk Analyst Jobs in Little Rock, AR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Posting closes on 9/8/2025 The Information Technology Service Desk Specialist performs day-to-day operations of administrative and Tier 1 technical support job requirements that covers IT User...
- Mayflower, AR (19 miles from Little Rock, AR)
- 3 days ago
- Mayflower, AR (19 miles from Little Rock, AR)
- 3 days ago
TECHNOLOGY ASSISTANT Reports to: Technology Director Dept/Campus: Technology Wage/Hour Status: Non-Exempt Length of Contract: 240 days; 8 hours per day PRIMARY PURPOSE: Provide support in...
- Little Rock, AR (7 miles from Little Rock, AR)
- 6 days ago
- Little Rock, AR (7 miles from Little Rock, AR)
- 6 days ago
systems, and mobile technologies....
Service Desk Technician (Tier 1) - 9WTCB_1-5953
- Little Rock, AR
- 6 days ago
- Little Rock, AR
- 6 days ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Technical Support Representative - Remote (Bilingual: Spanish/English)
- Little Rock, AR
- 7 days ago
- Little Rock, AR
- 7 days ago
Technical Support Representative - Remote (Bilingual: Spanish/English) at Concentrix in Little Rock, Arkansas, United States Job Description Job Title: Technical Support Representative - Remote...
Remote Work- Jacksonville, AR (13 miles from Little Rock, AR)
- 11 days ago
- Jacksonville, AR (13 miles from Little Rock, AR)
- 11 days ago
Computer Technician Pathfinder, Inc. - 2.4 Jacksonville, AR Job Details Full-time From $14.33 an hour 3 days ago Benefits Health insurance Dental insurance 401(k) Vision insurance Life insurance...
independently with general supervision and maintains a high-degree of professional conduct at all times + Strong problem solving and analytical skills + Technical expertise in: + Microsoft Windows Operating...
Strong knowledge of industry-standard desktop operating systems and software. Excellent organizational, prioritization, and customer service skills....
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday...
- Conway, AR (22 miles from Little Rock, AR)
- 60+ days ago
- Conway, AR (22 miles from Little Rock, AR)
- 60+ days ago
Computer Technician Hendrix College is seeking a full-time, 12-month administrative staff position. Reporting to the Technical Services Manager, the Computer Technician assists the Technical...
Extra Help/Trojan Works Student Computer Support Specialist
- Little Rock, AR
- 90+ days ago
- Little Rock, AR
- 90+ days ago
Knowledge, Skills, and Abilities Knowledge of basic computer hardware; Experience with desktop operating systems; Extensive application support experience with the Microsoft Office Suite and the Google...
Demographic Data for Little Rock, AR
Moving to Little Rock, AR? Find some basic demographic data about Little Rock, AR below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Little Rock, AR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Little Rock, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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