Help Desk Analyst Jobs in Decatur, AR
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Lowell, AR (19 miles from Decatur, AR)
- 2 days ago
- Lowell, AR (19 miles from Decatur, AR)
- 2 days ago
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is accepting applications for a 1st shift Helpdesk position. This is an onsite...
Support Engineer - Intl Latam D0119bfa
- Bentonville, AR (11 miles from Decatur, AR)
- 11 days ago
- Bentonville, AR (11 miles from Decatur, AR)
- 11 days ago
databases, such as Cosmos DB Implement best practices for continuous improvement and operational excellence Maintain comprehensive documentation of systems, processes, and incident reports Work closely...
Title 2025-2026 Computer Technician DescriptionA computer technician is responsible for general maintenance of computers and computerequipment and for resolving technical problems. The technician...
Student Academic Technology Support Specialist
- Bentonville, AR (11 miles from Decatur, AR)
- 30+ days ago
- Bentonville, AR (11 miles from Decatur, AR)
- 30+ days ago
Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical...
Demographic Data for Decatur, AR
Moving to Decatur, AR? Find some basic demographic data about Decatur, AR below.
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Decatur, AR
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Decatur, AR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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