Help Desk Analyst Jobs in Phoenix, AZ
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
- Chandler, AZ (14 miles from Phoenix, AZ)
- 10 hours ago
- Chandler, AZ (14 miles from Phoenix, AZ)
- 10 hours ago
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware....
Stone - Support Engineer Phoenix
- Tempe, AZ (9 miles from Phoenix, AZ)
- 11 hours ago
- Tempe, AZ (9 miles from Phoenix, AZ)
- 11 hours ago
Job Details Job Location: Phoenix AZ - Tempe, AZ Salary Range: Undisclosed Description Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for...
This job was posted by : For moreinformation, please see: the company to the customer and assumes accountability forcustomer satisfaction with service. Responsible for customer serviceactivities...
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Paradise Valley, AZ (9 miles from Phoenix, AZ)
- 1 day ago
- Paradise Valley, AZ (9 miles from Phoenix, AZ)
- 1 day ago
Computer Tech (Tatum and Shea) compensation: 15hr I am looking for someone to help me with my computer. I need help placing ads, maintenance of the computer, and making phone calls. 1 day a week...
The Technical Support Specialist I for St. Marys Food Bank (SMFB) provides first-level technical support for desktop systems, software, and hardware across the organization. This position assists...
About Us Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest...
Applicants must display technical expertise with Microsoft operating systems, Microsoft Office applications, remote desktop tools, account management tools, and use of both desktop and laptop computers...
The ideal candidate will have 0-2 years of technical support experience, strong customer service and communication skills, and be familiar with Windows operating systems and the Microsoft Office Suite...
Position requires current expertise with implemented desktop operating systems, software and hardware....
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry...
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
IT Help Desk Analyst BG Staffing has joined with a client in search of a Help Desk Analyst (macOS/Windows) for a client in the Scottsdale, AZ area....
Job Description: The Help Desk Support will be supporting centers across the network with daily projects and activities as directed....
Deskside Support Technician (Windows 10/11) - Onsite in Phoenix, AZ, Hiring Immediately! Location: Phoenix, AZ 85034 Duration: 12-month contract with strong potential for long-term extension (up...
Senior Principal Engineer Support Specialist
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
- Scottsdale, AZ (11 miles from Phoenix, AZ)
- 3 days ago
Senior Principal Engineer Support Specialist Aleron United States, Arizona, Scottsdale Jun 10, 2025 Description ACARA Solutions and our client in Scottsdale, AZ have a contract-to-direct hire...
Demographic Data for Phoenix, AZ
Moving to Phoenix, AZ? Find some basic demographic data about Phoenix, AZ below.
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Salary for Help Desk Analyst Jobs in Phoenix, AZ
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Phoenix, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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