Help Desk Analyst Jobs in Jber, AK
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Branch Specialist Technical Support Driver
- Sherwin-Williams
- Anchorage, AK (8 miles from Jber, AK)
- 3 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 3 days ago
View More Jobs Branch Specialist Technical Support Driver Anchorage, AK, United States Job Description The individual selected for this role will be expected to work out of our Anchorage...
In PersonTechnical Support Center (TSC) Supervisor
- University of Alaska - External Careers
- Anchorage, AK (8 miles from Jber, AK)
- 4 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 4 days ago
Join a dynamic, people-first IT organization where you'll lead a talented Technical Support Center team and make a direct impact on the daily technology experience of a diverse university...
In PersonIT Client Support Specialist 2 (090380)
- State of Alaska
- Anchorage, AK (8 miles from Jber, AK)
- 5 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 5 days ago
Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications....
In Person- Calista Brice
- Anchorage, AK (8 miles from Jber, AK)
- 11 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 11 days ago
Familiarity with Windows operating systems and basic navigation. Awareness of basic IT concepts such as file management, network connectivity, and user permissions....
In PersonOperations Support Specialist I (On-site Anchorage, Alaska)
- GCI
- Anchorage, AK (8 miles from Jber, AK)
- 12 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 12 days ago
Candidates must reside within 50 miles of Anchorage, Alaska. This role will be working in the office GCI's Operations Support Specialist I will deliver operational, project, and administrative...
In PersonIT Client Support Specialist 3 (PCN 10-4122)
- State of Alaska
- Anchorage, AK (8 miles from Jber, AK)
- 14 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 14 days ago
The Department of Natural Resources, Division of Oil & Gas, is recruiting for an IT Client Support Specialist 3 in Anchorage. This position is open to Alaska Residents only. Please check our...
In PersonIT and Maximo Support Specialist
- Tessera US
- Anchorage, AK (8 miles from Jber, AK)
- 21 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 21 days ago
IT and Maximo Support Specialist Tessera US Anchorage, AK Job Details Full-time $91,321.60 - $101,321.60 a year 16 hours ago Benefits Wellness program Paid holidays Disability insurance Health...
In Person Full TimeIT and Maximo Support Specialist Location: Anchorage, Alaska Joint Base Elmendorf-Richardson Type: Exempt Work Schedule: Full-Time, Day Shift Compensation: $91,321.60 - $101,321.60 per year...
In Person Full TimeDesktop Support Technician Imaging & Deployment Project
- TEKsystems
- Anchorage, AK (8 miles from Jber, AK)
- 25 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 25 days ago
What You'll Do Image and configure desktops and laptops using standard deployment tools Install operating systems, drivers, and required applications Perform basic system testing to ensure devices are...
In Person Contract- Charter College
- Anchorage, AK (8 miles from Jber, AK)
- 28 days ago
- Anchorage, AK (8 miles from Jber, AK)
- 28 days ago
Campus Support Specialist Position Description The Campus Support Specialist is responsible for supporting the daily operations of the campus and assisting with administrative, operational, and...
In Person- Hilcorp
- Anchorage, AK (8 miles from Jber, AK)
- 30+ days ago
- Anchorage, AK (8 miles from Jber, AK)
- 30+ days ago
In depth understanding of Windows desktop operating systems and utilities. Basic understanding of Windows server operating systems, administration and utilities....
In Person- C3EL
- Anchorage, AK (8 miles from Jber, AK)
- 30+ days ago
- Anchorage, AK (8 miles from Jber, AK)
- 30+ days ago
Job Requirements Fort Richardson, AK Fort Wainwright, AK Secret Polygraph Unspecified Mid Level Career (5+ yrs experience) Salary not specified Join Premium to unlock estimated salaries Job...
In Person- Gunnison Consulting Group Inc
- Anchorage, AK (8 miles from Jber, AK)
- 45+ days ago
- Anchorage, AK (8 miles from Jber, AK)
- 45+ days ago
systems, Microsoft Office, and Google Workspace (Gmail) Install, configure, and maintain hardware and software systems Support specialized applications such as GIS, AutoCAD, or other business applications...
In Person- Arctic Slope Regional Corporation
- Anchorage, AK (8 miles from Jber, AK)
- 60+ days ago
- Anchorage, AK (8 miles from Jber, AK)
- 60+ days ago
This position is anticipated to last approximately three months, with the possibility of extension based on business needs. A Computer Support Specialist I is responsible for providing technical...
In Person- Bering Straits Native Corporation
- Anchorage, AK (8 miles from Jber, AK)
- 90+ days ago
- Anchorage, AK (8 miles from Jber, AK)
- 90+ days ago
Essential Duties & Responsibilities · Provide Help Desk support and resolve problems to the end user’s satisfaction. · Monitor and respond quickly and effectively to requests received through the IT...
In PersonHelp Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Jber, AK
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Jber, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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