Help Desk Analyst Jobs in Alaska
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
8040V33-02 End User Computer Technician
- Army and Air Force Exchange Service
- Fort Wainwright, AK
- 1 day ago
- Fort Wainwright, AK
- 1 day ago
Job Description Serves as first level support of non-routine events and incidents (local IT store operations or HQ Exchange data center). Safeguards physical access to Exchange restricted data,...
In PersonBranch Specialist Technical Support Driver
- Sherwin-Williams
- Anchorage, AK
- 3 days ago
- Anchorage, AK
- 3 days ago
View More Jobs Branch Specialist Technical Support Driver Anchorage, AK, United States Job Description The individual selected for this role will be expected to work out of our Anchorage...
In PersonTechnical Support Center (TSC) Supervisor
- University of Alaska - External Careers
- Anchorage, AK
- 4 days ago
- Anchorage, AK
- 4 days ago
Join a dynamic, people-first IT organization where you'll lead a talented Technical Support Center team and make a direct impact on the daily technology experience of a diverse university...
In PersonIT Client Support Specialist 2 (090380)
- State of Alaska
- Anchorage, AK
- 5 days ago
- Anchorage, AK
- 5 days ago
Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications....
In PersonIT Client Support Specialist 2 (PCN 25N23069)
- State of Alaska
- Ketchikan, AK
- 6 days ago
- Ketchikan, AK
- 6 days ago
IT Client Support Specialist 2 (PCN 25N23069) Salary $30.62 - $32.15 Hourly Location Juneau or Ketchikan, AK Job Type Long Term Nonperm Job Number 53120 Department Transportation and Public...
In PersonIT Client Support Specialist 3 (PCN 25N25067)
- State of Alaska
- Juneau, AK
- 6 days ago
- Juneau, AK
- 6 days ago
This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more. ATTENTION ALASKA RESIDENTS ONLY! The Department of...
In PersonFamiliarity with Windows operating systems and basic navigation. Awareness of basic IT concepts such as file management, network connectivity, and user permissions....
In PersonOperations Support Specialist I (On-site Anchorage, Alaska)
- GCI
- Anchorage, AK
- 12 days ago
- Anchorage, AK
- 12 days ago
Candidates must reside within 50 miles of Anchorage, Alaska. This role will be working in the office GCI's Operations Support Specialist I will deliver operational, project, and administrative...
In PersonIT Client Support Specialist 3 (PCN 10-4122)
- State of Alaska
- Anchorage, AK
- 14 days ago
- Anchorage, AK
- 14 days ago
The Department of Natural Resources, Division of Oil & Gas, is recruiting for an IT Client Support Specialist 3 in Anchorage. This position is open to Alaska Residents only. Please check our...
In PersonHelpdesk Technician Department: Executive Office Program: Information Technology Reports to: Systems Manager Employment Status: Full-Time FLSA Status: Non-Exempt Schedule: 40 Hours/52 Weeks...
In PersonIT and Maximo Support Specialist Tessera US Anchorage, AK Job Details Full-time $91,321.60 - $101,321.60 a year 16 hours ago Benefits Wellness program Paid holidays Disability insurance Health...
In Person Full TimeIT and Maximo Support Specialist Location: Anchorage, Alaska Joint Base Elmendorf-Richardson Type: Exempt Work Schedule: Full-Time, Day Shift Compensation: $91,321.60 - $101,321.60 per year...
In Person Full TimeDesktop Support Technician Imaging & Deployment Project
- TEKsystems
- Anchorage, AK
- 25 days ago
- Anchorage, AK
- 25 days ago
What You'll Do Image and configure desktops and laptops using standard deployment tools Install operating systems, drivers, and required applications Perform basic system testing to ensure devices are...
In Person ContractCampus Support Specialist Position Description The Campus Support Specialist is responsible for supporting the daily operations of the campus and assisting with administrative, operational, and...
In PersonSummer Computer Technician (4 positions)
- Alaska Teachers and Personnel
- AK
- 30+ days ago
- AK
- 30+ days ago
Position Type: Other/Summer Computer Technician Date Posted: 4/29/2026 Location: District Office Date Available: 05/26/2026 Closing Date: Until Filled District: Kenai Peninsula Borough...
In PersonDemographic Data for Alaska
Moving to Alaska? Find some basic demographic data about Alaska below.
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Alaska
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Alaska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »