Help Desk Analyst Jobs in Anchorage, AK
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
OPTI STAFFING GROUP IS HIRING Opening: IT Help Desk Specialist (Tier 2) Location: Anchorage, AK Pay: $25 + Benefits COMPANY INFO: Were partnering with a well-established residential and commercial...
Must be able to consolidate data from multiple Relational Database Management Systems (RDMS) (e.g. MS Access, MySQL, Oracle, Microsoft SQL, and Kronos). Needs to be familiar with telephony terms....
Computer Imaging: Deploy standardized operating system images to desktop and laptop computers using approved imaging tools and procedures....
Help Desk Technician (41-6812) Information Services Support Division
- Anchorage, AK
- 12 days ago
- Anchorage, AK
- 12 days ago
Job Description The Alaska Court System is seeking a tech-savvy individual to join our Information Services Support Division as a Help Desk Technician (salary range 14). This position is currently...
Imaging Systems: Use approved tools to install operating systems on laptops and desktops....
TEKsystems is seeking 5 temporary desktop support technicians for a short term project in Anchorage. This is a 5 week project on-site in Anchorage, AK. Candidates must have their own reliable...
Calista Corporation Regular JOB SUMMARY: The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems,...
Must be able to consolidate data from multiple Relational Database Management Systems (RDMS) (e.g. MS Access, MySQL, Oracle, Microsoft SQL, and Kronos). Needs to be familiar with telephony terms....
Hansen Gress is a fast-growing, Alaska-based Managed Services Provider with deep roots in Juneau and active expansion into Anchorage. We're 23 people today, scaling quickly, and investing in the...
Strong understanding of Operating Systems (Windows). Strong understanding of common hardware (Dell workstations & peripherals). Experience with M365 (SharePoint, OneDrive, Exchange, etc.)...
Desktop Technician I (Future Opening)
- Anchorage, AK (2 miles from Anchorage, AK)
- 90+ days ago
- Anchorage, AK (2 miles from Anchorage, AK)
- 90+ days ago
GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests...
Demographic Data for Anchorage, AK
Moving to Anchorage, AK? Find some basic demographic data about Anchorage, AK below.
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Salary for Help Desk Analyst Jobs in Anchorage, AK
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Anchorage, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Resolution
- General Repair
- Information Technology
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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