Help Desk Analyst Jobs in Anchorage, AK
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Deep understanding of Windows desktop operating systems and utilities. Basic knowledge of Windows server environments....
Strong understanding of Operating Systems (Windows). Strong understanding of common hardware (Dell workstations & peripherals). Experience with M365 (SharePoint, OneDrive, Exchange, etc.)...
End User Computing Support Engineer
- JBER, AK (4 miles from Anchorage, AK)
- 30+ days ago
- JBER, AK (4 miles from Anchorage, AK)
- 30+ days ago
Advanced knowledge of Microsoft based operating systems and supporting administrative tools....
Overview Chenega Corporate Anchorage, AK On-site support tier 1&2 levels technical issues for remote or in-person end users. Must have excellent problem-solving skills, communication and...
Desktop Technician I (Future Opening)
- Anchorage, AK (2 miles from Anchorage, AK)
- 45+ days ago
- Anchorage, AK (2 miles from Anchorage, AK)
- 45+ days ago
GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system requests...
Provide Help Desk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT Help Desk....
Calista Corporation Regular JOB SUMMARY: The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems,...
Position Description The Campus Support Specialist (CSS) is responsible for the daily operation of their location. The CSS handles the locations administrative and operational duties and assists...
Demographic Data for Anchorage, AK
Moving to Anchorage, AK? Find some basic demographic data about Anchorage, AK below.
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Salary for Help Desk Analyst Jobs in Anchorage, AK
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Anchorage, AK offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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