Help Desk Analyst Jobs in Wetumpka, AL
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
systems, IT systems architecture, client/server technology, virtual environments, common personal computer application software, and various PC peripherals Maintains an awareness of current industry...
systems, IT systems architecture, client/server technology, virtual environments, common personal computer application software, and various PC peripherals Maintains an awareness of current industry...
- Montgomery, AL (18 miles from Wetumpka, AL)
- 6 days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Help Desk Analyst - Tier 1 (Night)
- Montgomery, AL (18 miles from Wetumpka, AL)
- 6 days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 6 days ago
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems...
Senior Endpoint and Virtual Desktop Engineer
- Montgomery, AL (18 miles from Wetumpka, AL)
- 10 days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 10 days ago
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
- Montgomery, AL (18 miles from Wetumpka, AL)
- 12 days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 12 days ago
desk support to external customers....
- Montgomery, AL (18 miles from Wetumpka, AL)
- 26 days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 26 days ago
Expert knowledge of Microsoft Office and Adobe Products, current Windows and Apple operating systems as well as prevalent mobile device operating systems....
- Montgomery, AL (18 miles from Wetumpka, AL)
- 27 days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 27 days ago
A client in the Gunter, Alabama area is looking for a Tier 2 Service Desk resource to join their team. The candidate must be able to assist local and remote users with complex IT-related issues...
- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
Position: IT Helpdesk Analyst Duration: 6 months Extension Possible Location: Montgomery, AL (Onsite from Day 1) Project Description: Serve as the 1st Point of Contact for clients and customers at...
- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
EDB Senior Support Engineer II in Montgomery , Alabama A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote Work- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Senior Technical Support Engineer
- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
- Montgomery, AL (18 miles from Wetumpka, AL)
- 30+ days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
Demographic Data for Wetumpka, AL
Moving to Wetumpka, AL? Find some basic demographic data about Wetumpka, AL below.
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Salary for Help Desk Analyst Jobs in Wetumpka, AL
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Wetumpka, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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